SHAUNTELLE LAKE

**** ********** ****, ***********, ** 06033 · 860-***-****

ad31m9@r.postjobfree.com

Highly proficient in all lines of all commercial business including Property, Auto, WC, GL, Package, and Umbrella. I hold a valid state of connecticut producer license since 2004. I have over 20 years of technical underwriting experience, which includes program and portfolio management, and expertise for a highly rigorous start up MGA. Thorough knowledge of applicable laws, regulations and governance. Professional career history includes work within MGA’s, Carrier, and retail agents.

EXPERIENCE

APRIL 2023-CURRENT

DIRECTOR OF UNDERWRITING, New Heights Insurance Solutions

Manages a small production underwriting team and responsible for all day to day operations

on a 20M book.

Engages with the team weekly on goals, tasks, obstacles.

Maintains team morale to develop positive and constructive working relationships within team environment to enhance performance.

Monitors all team PTO to ensure team members are prepared for time off in advance of their departure.

Tracks and reports on underwriting trends, broker activity, carrier referrals, individual underwriting performance metrics to improve revenue results.

Develops and implements new processes/ procedures which have impact on functional areas as well as operations of internal and external clients.

Responsible for large account management and monthly pipeline.

Ensures the team is compliant with processing policies, audits, and inspections.

Manages the flow of renewal and new business and assigns accordingly.

Reviews, evaluates, and rates complex cases and referrals from underwriting team as needed in accordance with stipulated authority limits from carrier partners.

Oversees all superior performance of the underwriting team to ensure appropriate loss ratios, service standards are met and coordinates any remedial actions with the President.

Conducts periodic audits of the underwriting files to ensure consistency, timeliness, and best practices are being achieved.

AUGUST 2019 – APRIL 2023

SENIOR PROGRAM MANAGER, Hanover Programs

Responsible for profitability in underwriting on 5 portfolios totaling 60 million in revenue.

Works with compliance and product departments to facilitate state filings and implement new products.

Works closely with agent partners to meet business needs.

Monitors CAT trends and modeling to manage exposures.

Provides prompt service regarding all servicing aspects.

Monitor monthly production, claims reports, noting positive and negative trends.

Manages and influences a portfolio’s results through risk selection, exposure and hazard identification.

Reviews and analyzes portfolio financial performance and makes suggestions to senior leadership on how to improve profitability.

Advocates and coordinates initiatives with multiple internal stakeholders to facilitate initiatives to help manage portfolios.

Performs audits on all portfolios semi annually both remote and physical.

Independently implements Program business plans, monitors performance, adjusts plan to ensure a substantial pipeline for future profitable growth.

JULY 2018-AUGUST 2019

LANDPRO / TREE PRO SENIOR UNDERWRITER/TEAM LEAD, NIP Group

Participates and assists in training and mentoring less seasoned underwriters

Referral Underwriter for in-house junior level underwriters

Responsible for production of new business and maintaining/servicing renewals of high premium size

Establishes and promotes relationships with key producers in assigned program within territory

Meets with representatives to discuss technical program issues

Maintains production, loss ratio and servicing standards prescribed by corporate standards

Assists with audit responses to the carrier

Collaborates with project management, IT, and processing departments to implement new internal procedures and guidelines

Assists in the delivery of a brand-new internal agency management system

Works closely with compliance department to ensure internal files are sufficiently documented

Acts in a leadership role to various underwriting review meetings and general file consultation

Routes risk -involved matters that are beyond assigned authority

MAY 2014 – JULY 2018

PEST CONTROL PROGRAM MANAGER, Paragon Insurance Holdings

Underwrites business (new or renewal as needed)

Analyzes program book on quarterly basis for potential underwriting action

Provides support and guidance to underwriters and assistants

Works with select retail brokers on book roll-overs

Expertly apply all applicable lines of business underwriting guidelines when making decisions

Handles all highly complex large accounts with minimal support from senior management

Develops and maintains an awareness of claims and exposures

Supports and participates in corporate marketing initiatives including running webinars

Set U/W strategy and clarifies course of action to senior management during quarterly reviews

Responds to carrier requests and promotes/reinforces key relationships with carrier partners

Communicates audit findings, rate expectation, and specific program information related to the book; to other staff underwriters

Acts as a knowledgeable resource in the product line, both inside and outside the office

FEBRUARY 2012 – SEPTEMBER 2013

E&S BROKER ACCOUNT MANAGER, S.H. Smith &Co.

Supported multiple brokers on book management

Participated in agency and marketing visits to enhance business relationship

Managed marketing process

Handled all Excess accounts within the School/ University program

Responsible for facilitating communication between the carrier and agent

(Maternity leave of absence for 7 months)

AUGUST 2009 – AUGUST 2011

PROGRAM UNDERWRITER, Target insurance Services

Underwrote for the Temp/Staffing program including professional liability and GL coverage

Maintained a 95% retention rate on renewals

Trained and mentored assistant underwriters

Reviewed submissions for guideline acceptability

Assessed exposure and terms and conditions of coverage in accordance to guidelines

Reviewed submissions, examines applications forms and past claims for program eligibility

Provided administrative support during periodic audits performed by carrier

Attended yearly sales convention meeting

MARCH 2006 – AUGUST 2009

COMMERCIAL ACCOUNT MANAGER, HD Segur Insurance

Worked closely with underwriters to maintain accurate pricing on renewals and audits

Handled a book of business which included manufacturing companies, condo associations, construction companies, contractors, and moving and storage

Responsible for servicing clients within surplus lines realm as well as large commercial accounts

Addressed questions and concerns related to payroll, audits, endorsements, and renewals

Presented recommendation for action to the underwriter and producer when needed

Participated in off -site meetings with the Producer and Insured

OCTOBER 2004 – MARCH 2006

AARP PRODUCER, the hartford

Independently handled auto and home owner’s inbound calls within the service center

Effective in rebuilding damaged customer relationships

Actively identified the customer’s need and delivered a positive “buying and service” experience

Delivered expertise in applicable systems and technology

Demonstrated thorough understanding and application of underwriting guidelines, competitors’ offering, and industry trends

Responded to all calls regarding policy changes, premium inquiries, application processing, and billing.

Supported customer retention and sales

EDUCATION

B.A. -COMMUNICATIONS 2003, Southern connecticut State University, New haven CT

Course work involved a focus on Speech Language Pathology and a minor concentration in Psychology

SKILLS

Strong decision making, and analytical mindset

Superior technical underwriting knowledge

Ability to meet deadlines under pressure and delegate duty when necessary

Excellent problem-solving and management skills

Strong Negotiation Skills

Effective team player

Strong organizational skills

Adaptable and flexible in constant changing environments

Positive attitude

Start up experience working with MGA’s

Rehabilitation experience with bringing weak portfolios to profitability

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