Carmen Ayala, RPhT

*** **** **** ****** ******* Heights, IL 60411 708-***-**** ad31m0@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented Registered Pharmacy Technician with healthcare industry and management experience. Supports an overall positive patient experience by accurately and promptly entering, filling, and dispensing medications. Backed by retail experience, able to process returns, credits, and return stocks of medications that have not been dispersed.

Academic Honors - Ultimate Medical Academy Honor Roll.

State of Illinois Registered Pharmacy Technician (RPhT) # 049283625.

Bilingual - Fluent in English and Spanish.

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Follows directions to ensure accurate and timely completion of duties.

Strong written and verbal communication skills.

Zoom communication platform; Microsoft Office Applications - MS Word, MS PowerPoint.

KEY QUALIFICATIONS

Pharmacy Law & Ethics Knowledge of Top 200 Brand / Generic Drugs Customer Service

RX Sig Codes & Abbreviations / Medical Terminology Pharmaceutical Calculations Non-Sterile Compounding

Pharmacology Drug & Dosage Interaction Supply & Inventory Insurance Authorizations / Claims

Third Party Billing Data Entry HIPAA Compliance

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences - Pharmacy Technician, 2021

EXTERNSHIP EXPERIENCE

Walgreens Pharmacy – South Chicago Height, IL 07/2021 – 10/2021

Registered Pharmacy Technician – Retail

Entered medication orders by reviewing and interpreting practitioner prescriptions.

Received and filled prescriptions utilizing established policies and procedures for safety.

Prepared medications through mixing, filling, counting and dispensing medications, and labeling bottles.

Reviewed orders for accuracy and delivered to patient.

Maintained confidentiality in compliance with HIPAA regulations.

Helped manage inventory, checked for and removed expired products, and filed records.

Assisted in the preparation, reconciliation, and billing of third party insurance claims and in the re-billing of rejected and denied third party claims.

Greeted customers, answered phones, operated cash register, and collected payments.

PROFESSIONAL EXPERIENCE

Panera Bread - Chicago Heights, IL 06/2021 - Present

Cashier / Crew Member / Customer Service

Perform a variety of tasks including order preparation, curbside pickups, and assisting customers.

Take orders, operate cash register, accept payments, and maintain a clean and organized workstation.

Work in a team environment and communicate effectively with managers and co-workers.

Have a Heart Home Maker - Chicago Heights, IL 03/2021 - Present

Home Health Aide

Provide overnight care, cook meals, wash and fold laundry, provide companionship, and administer medication.

Transport patients to errands, adult daycare, and physician appointments, and work in a home setting

Assist with activities of daily living, prepared medication, and relieve previous shift employees.

Village Discount Outlet - Chicago Heights, IL 06/2007 - 01/2021

Retail Customer Service Manager

Answered customer questions, computed sales prices, totaled purchases, and accepted cash and credit payments.

Described merchandise, handled cash, documented returns and inventory, and used point of sale system.

Mediated and resolved customer service concerns, used active listening to determine needs, and opened store.

Set up cash drawers, deposited money, oversaw 9 employees, closed store, and helped with payroll and scheduling.

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