Tracey Dunn

Customer Service, Administrative, Sales, Recruiting

1+919-***-****

ad31l6@r.postjobfree.com www.linkedin.com/in/traceydunn

With more than 20 years of experience in sales, sales management, team leadership, human resources, business growth, and expansion, I have the expertise and knowledge required to drive business development forward. My extensive background in customer service-related industries has taught me the significance of prioritizing client needs and surpassing expectations. I am looking for a position where I can utilize my skills and experience to prove myself as a valuable asset and a strong team member. Let me put my proven track record of success to work for you.

•Superior customer service skills • Meeting or exceeding corporate goals

•High retention rate of clients (90%) • Extensive business growth (20%)

•Successful leadership abilities • Exceptional contract negotiations

•Expand diverse hiring initiatives • Aggressive marketing

•Exceptional organizational skills and creativity • Strong interpersonal skills

•Talent Acquisition and placement • Quality Assurance Development

WORK EXPERIENCE

September 2016-December 2023

Sales Associate / Manager

The Hat Man Pompano Beach, FL

*Exceptional customer satisfaction * Increased company profits *Aggressive marketing strategies *Extensive business growth

A proven track record of managing high-volume sales, expertly involved in customer service, significantly reducing overhead expenses, and skillfully negotiating with vendors to slash profit margins by 15% and boost sales by 20%. Highly proficient in training new employees and handling cash using register and credit card machines. My expertise in all these areas is great and I am confident in my abilities to contribute to any organization.

November 2011 – July 2016

Leave of absence Raleigh, NC

*Exceptional Organizational skills and Creativity *Expand diverse hiring

*Successful leadership abilities *Vendor management

Full time healthcare of ill family member in NC. Exceptional organizational skills and time management, scheduling and managing all documentation. Coordinate all necessary appointments and personal assistance.

February 2011-September 2011

Consultant/Recruiter

American Traveler Staffing Professionals Boca Raton, Florida

*Great organization and creativity *Administrative documentation & duties

*High volume phone communication *Successful leadership abilities

During this time, network and develop in finding new candidates for national temporary nursing positions. Conduct data analysis to determine the candidate's skill level and credentials to match the multitude of positions. Initiate human resources guidelines to collect and process required documentation. Administrative documentation and duties, high volume phone communication, and successful leadership abilities.

May 2010-November 2010

Consultant/Acct. Mgr./Recruiter

Advantage RN/Allied Division Deerfield Beach, FL

*Built extensive business growth *Analytical, decision-making skills

*Expand diverse hiring initiatives *Strong interpersonal skills

* Implement human resources policies and procedures

Built extensive business growth, expand diverse hiring initiatives, and implement human resources policies and procedures. Develop and implement a set of specialized standards and regulations on the requirements of laboratory staffing. Manage the corporate contract for educating and training a staff of 15 on the different modalities of the laboratory departments. My work led to an extensive business expansion with a current client base of 40% and growth of 25% in new clients.

January 2003 - Mar 2010

Account Executive

HealthCare Connections, Inc. Coral Springs, FL

*High client acquisition and retention (90%) *Aggressive marketing growth (20%) *Vendor management * Exceptional contract negotiations

*Awarded one of largest national laboratories corporate contract

Through strong negotiation skills, successfully secured staffing agreements with hospital systems, government facilities, nationwide corporate laboratory companies, and the private sector. I am especially proud of being awarded one of the largest national laboratories corporate contracts.

My marketing strategies have resulted in exceptional growth, with a 20% increase in client acquisition and a retention rate of 90%. Furthermore, demonstrated exceptional vendor management skills by negotiating contracts with a high percentage of candidates presented and hired.

EDUCATION

Westchester Community College Valhalla, NY

Colorado Technical Institute Remote

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