Dedicated and results-driven Admission Counselor with extensive experience promoting graduate enrollment, fostering relationships, and providing top-tier customer service. Committed to helping students achieve their academic and professional goals. I seek to leverage my skills and expertise to contribute to a dynamic educational institution.

Skills:

Microsoft Office (Word, Excel, Outlook, Teams, Office 365), Salesforce, Mitel, Microsoft Edge, Adobe

Maryland University of Integrative Health - Laurel, MD (November 2021 – Present)

Admission Counselor

Promote graduate enrollment growth in alignment with best enrollment management practices, the University's mission, vision, and overall institutional strategic plan.

Manage prospective student inquiries, ensuring prompt contact and team performance activity goals by utilizing approved recruitment policies and efforts, including working with international students.

Assess and redirect unqualified candidates based on their goals and the University's academic requirements.

Schedule and conduct admissions visits, actively pursuing qualified candidates for enrollment and evaluating their appropriateness for admission based on professional goals.

Provide clear and comprehensive explanations about academic programs, expected outcomes, student services, and financial options to prospective students.

Exercise independent judgment in applying the most appropriate admissions policies and guidelines.

Conduct thorough applicant assessments to determine minimum qualifications for admission.

Collaborate effectively with colleagues and prospective students to enhance their understanding of the university's unique offerings and create a sense of belonging within the institution.

Contribute to the development and execution of recruitment and marketing strategies, including communications to support the university's mission.

Maintain student data records, including confirmed students, and lead collaborative meetings with the Office of Admissions and Academic Advising.

Manage schedules of prospective prospects and applicants, participate in admissions presentations, review applications, complete MOREEAPPS, and utilize various communication methods.

Ensure proper documentation by uploading documents to the university database and submitting weekly admissions performance reports.

Admission Ambassador

Acted as the university's ambassador, serving as the primary point of contact in the prospective student life cycle.

Collaborated closely with prospective students as their initial touchpoint to initiate their admissions journey.

Played a pivotal role in driving growth in graduate enrollment, aligning our efforts with best practices in enrollment management and the university's mission.

Effectively scheduled and conducted admissions visits, engaging with and actively pursuing qualified candidates for enrollment while evaluating their suitability for admission based on their professional goals.

Demonstrated professional initiative by identifying opportunities for continuous process improvements within the Office of Admissions.

Maintained precise records of student information and activities in our database systems.

Assisted in developing admissions materials, including handouts, letters, and email templates.

Managed and upheld admissions enrollment progress reports, consistently forecasting projected new students.

Supported other departments and personnel by facilitating data collection and contributing to practical problem-solving.

Assisted department leaders in the execution of special projects, showcasing adaptability and versatility in a dynamic role.

Wal-Mart, Inc. - Florence, SC (January 1999 – March 2020)

Stocker (Third Shift)

Loaded and unloaded shipments periodically (when needed)

Stocked new freight

Stacked empty pallets

Pull overstocked and empty pallets to the backroom

Organized backroom spaces (periodically)

Constructed displays (endcaps, work risers, hang sidekicks)

Stocked shelves (average 3-11 pallets depending on the area assigned, average about 98% completion of workload daily.)

Customer Service (made announcements, assisted customers with purchases and questions about the store and its products)

Inventory Preparation (counting merchandise, labeling merchandise, stored away for future freight disbursement)

Operated cash register when needed

Processed returned merchandise

Zoned departments for the next business day

Processed Bin merchandise (worked overstocked pallets)

Pallet Jack Operator

Handheld Computer Operator (Telxon, MC40, TC70, TC72, Printer)

Standard Office equipment

MOD Team Member

Set up mods in the store that needed to be reset based on the information in the computer from the home office. Changes were made regularly from the home office.

Cash Office Clerk

Empty money bags from the cashier’s drop-off from the day.

Separate cash, checks, coupons, and vouchers to be processed (counted and prepared for bank drop-off).

Countdown the store safe two times a shift daily

Prepare new money bags for the cashiers

Made change available to cashiers when needed

Followed store regulations and policies

Point of Sales Operator

Scanned coupons

Applied discounts

Processed payments

Rung up sales on computerized cash registers

Answered questions about merchandise, store policies, and ongoing promotions.

Checkout aisles at the storefront

Assisted sales and stock associates with remedial tasks during slow hours.

Professional Development

Passed Walmart Tests in the following areas: Forklift, Blood Borne Pathogens, Protective Gear, Hazardous Waste, Safety Procedures, Ethics, etc. Passed over 100 tests

Awards and Recognition

First cashier of the Month after the store's grand opening in 1999

Certificates of Appreciation (Quality Job Performance) from many managers

“Good Job” Pins

Recognition of years served pins: 5yrs, 10yrs, 15yrs, and 20yrs (plaque)

Many raises (annual basis)

Carver Elementary After-School Program - Florence, SC (October 2002 – May 2010)

After-School Daycare Provider

Belk, Inc. - Florence, SC (February 1997- January 1999)

Seamstress in the Alterations Department

JCPenny, Inc. - Florence, SC (1992 - February 1997)

Seamstress in the Alterations Department

Military Veteran: United States Army (5 years, 10 months)

MOS-71Lima (Company Administrative Clerk)

Processed Cases

Processed Top-secret classified documents

Held Top-Secret clearance

Standard Office Duties

Human Resource Duties

Records Management

Distribution Errands

In/Out Processing Unit

Two honorable discharges

Overseas Ribbon

Marksmen

Good Conduct Medal

Army Service Ribbon

Education:

Sibley High School Diploma

Army Administrative School (M71-Lima) Military Sub-courses

College Courses taken during military service (Central Texas College, Webster University, Hawaiian Pacific University)

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