THEVICHA HOLIWELL

Adelanto, CA *****

213-***-**** - ad31km@r.postjobfree.com

SKILLS

Records Management

Case Management Tracking

Case Needs Assessment

Case Notes

Critical Thinking

Clear Communication

Time Management

WORK HISTORY

07/2021 to 03/2022 Case Manager

LA Business Personnel – Los Angeles, CA

Performed duties and provided service in accordance with established operating procedures and company policies.

Maintained client files with sales contracts, records of client interactions, client notes and other information.

Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.

Worked with providers to define quality metrics and outcome reporting process. Informed clients of policies and procedures.

Resolved caller issues quickly and thoroughly.

Obtained client information by answering telephone calls. 08/2019 to 05/2021 Case Management Assistant

Adecco – Adelanto, CA

Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.

Maintained up-to-date and accurate contacts and progress note records. Attended regularly scheduled case management and staff meetings. Obtained client information by answering telephone calls. Resolved caller issues quickly and thoroughly.

Inspected general ledger for accuracy.

05/2018 to 09/2020 Associate

Amazon – Rialto, CA

Worked safely around moving machinery.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Wrapped pallets in shrink wrap prior to loading.

Performed inventory control, such as counting and stocking merchandise. Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.

Verified quantity and description of materials received by checking merchandise against packing list.

09/2019 to 05/2020 Associate

Walmart Distribution – Apple Valley, CA

Worked varied hours, days, nights and weekends as business needs dictate. Maintained heavy workload with efficient and deadline-oriented mindset. Observed packing operations to verify conformance to specifications. 05/2014 to 02/2018 Cashier Team Lead

Plaza Fish – Los Angeles, CA

Quickly and accurately counted drawers at start and end of each shift. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Assisted customers by answering questions and fulfilling requests. Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current. Received and processed customer payments.

Helped customers complete purchases, locate items and join reward programs. 04/2014 to 02/2018 Home Care Aide

Golden Choice Care Inc – Beverly Hills, CA

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Supervised daily activities and provided assistance to staff. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Assisted disabled clients to support independence and well-being. Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.

EDUCATION

2000 High School Diploma

LATCC - Los Angeles, CA

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