Rena Hardy-Parker

Daytona Beach, FL *****

ad31kj@r.postjobfree.com

+1-386-***-****

I currently possess a bachelor’s degree in Business supervision and management and am in study for my Bachelor's in Science for Alternative Medicine. I am also licensed in several states to sell health insurance.

About me:

I am a bubbly, ambitious and a very Organized person; having had several retail and customer service opportunities since high school and in between semesters of college I’ve learned the ins and outs of customer service and how to get along accordingly with individuals of all Backgrounds. In terms of customer service, knowing that a customer service agents' position is one of the most important links between the customer and a corporation, I like to approach my work with not speed but accuracy to ensure the highest level of efficiency.

I have worked to complete my bachelor’s degree in business, specializing in Supervision and Management, starting my studies while I was just a sophomore in high school and earning my Associate of arts degree before receiving my diploma. My objective is to secure a career in a company that values their customers and employees more than their prosperity; a company that knows that the work they do can change lives for both the customer and the employee, appreciates professional approach and hard work and is somewhere I can utilize my knowledge of various skills and previous experience in contribution toward fulfilling the company's growth objectives while simultaneously developing and enhancing my own career. Work Experience

Licensed Health Insurance Agent

Everise

August 2023 to Present

Hired for the annual enrollment season, I worked from home in a virtual call center environment to sell medicare insurance plans to qualified individuals via inbound calls. Fraud Claims Agent

Ttec for Bank of America

December 2022 to Present

This position was given to me to fill a space after open enrollment with healthcare. Here I process claims for individuals who have suspicious and fraudulent activity occurring with their bank accounts. Licensed Insurance Agent

Ttec for Independence Blue Cross of Pennsylvania

August 2022 to December 2022

This was a temporary position, utilizing my healthcare license to sell health insurance to the residents of Pennyslvania via Blue Cross healthcare working closely with Pennie, the Pennsylvania state health insurance provider.

Licensed Insurance Agent

Bloom Insurance Agency

October 2020 to February 2022

During AEP, I successfully enrolled over 100 eligible medicare applicants. Outside of AEP I have an average of 3 enrollments per day with only being licensed in 6 states. My quality score is consistently 100%-110% with customer recognition. My sales score ranges from 95%-100% with eligible prospects.

Medical Scribe

DiGaetano Cataract Services, PA - Daytona Beach, FL April 2020 to June 2020

Medical scribe to an optometrist.

Admissions Counselor

Daytona State College - New Smyrna Beach, FL

January 2019 to January 2020

This position required me to gather documents from prospecting students to ensure successful enrollment into the institution.

Pharmacy Claims Specialist/ Pharmacy Benefit Manager TeleTech - Daytona Beach, FL

July 2017 to August 2018

Claims processing for Pharmacist and health insurance agents; with this position I deal with personal identifying information that is protected under HIPPA laws to verify medical and prescription insurance coverage, overview and confirm medication prior authorization and file appeals accordingly; I also Communicated the status of the claim to the pharmacist. Clinical Training

VA clinic - Daytona Beach, FL

April 2014 to May 2014

Responsibilities

Here I was evaluated for performing the normal duties of a phlebotomist under direct supervision of the laboratory director for the clinical portion of my phlebotomy training. Accomplishments

I was able to work unsupervised with each patient after just two weeks of training; 100% course completion with an overall course completion score of 94% weighted. Skills Used

While working I demonstrated great customer service skills, overall great appearance, organizational skills, as well as great phlebotomy technique. Each patient was from middle aged to geriatric. Education

Bachelor's in Business

Daytona State College - Daytona Beach, FL

August 2015 to March 2022

Phlebotomy

Daytona state college - Daytona Beach, FL

January 2014 to December 2014

Associate of arts in Business

Daytona State College - Daytona Beach, FL

August 2010 to December 2012

Skills

• Customer service

• Phlebotomy

• Employee Orientation

• Medical Terminology

• Medical Records

• appointment setting

• English

• Insurance Sales

• Venipuncture

• Host/Hostess

• Cashiering

• Insurance Verification

• Triage

• Laboratory Experience

• Medical Office Experience

• Computer Operation

• Writing Skills

• POS

• Communication skills

• Data Entry

• Math

• Hospital Experience

• HIPAA

• Office Management

• Typing

• Customer support

• Clerical experience

• Organizational skills

• Typing

• Phone etiquette

• Microsoft Office

• Call center

• Data entry

• Organizational skills

• Customer service

• English

• Computer skills

• Communication skills

• Technical support

• Clerical experience

• Telemarketing

• Sales

• HIPAA

• Medical terminology

• Insurance sales

• Laboratory experience

Certifications and Licenses

Life & Health Insurance License

Certified Notary Public

February 2024 to February 2028

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