Customer Service Office Manager
Resume:
Chelly Holt
N. Chesterfield, VA *****
ad31ix@r.postjobfree.com
Professional Summary
Highly dependable professional with a strong foundation in administrative and customer service. Proven ability to multitask and prioritize between day to day and long-term projects. Excellent ability to organize, streamline and attend to fine details. Adept to assuming new responsibilities with minimal supervision. Demonstrate skills with working efficiently under pressure and stress in a busy atmosphere. Building a strong positive reputation with partners while providing stellar customer service. Skills & Competencies
● Customer Service
● Administrative
Skills
● Account Payable &
Receivable
● Employee Training
● Facilitate
Assessments
● Communications
Skills
● Relationship
Building
● Negotiation
● Office 365
● Internet
● Active Listening
● Learning Strategies
● Telephone
Etiquette
● Writing
● Problem Solving
● Organizational
Skills
● Scheduling
● Coordination
● Interpersonal
Relationships
● Public Speaking
● Time Management
● Critical Thinking
● Laws and
Government
● Economics and
Accounting
● Attention to Detail
● Data Entry Skills
● Service Orientation
Professional Work Experience
Mimm’s Funeral Home 6/2015 - 2/2024
Richmond, VA
Office Manager/Funeral Arranger &
Grief Counselor
● Obtained information needed to complete legal documents, such as death certificate or burial permits.
● Consulted with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selections, or plan for services.
● Overseed the preparation and care of the remains of people who have died.
● Contacted cemeteries to schedule the opening and closing of graves.
● Planned, organized, and controlled the entire administrative office.
● Answered multi-phone lines.
● Performed bookkeeping processes and data storage.
● Maintained bank deposits and carried out financial transactions.
● Managed insurance billing, coding, and collections.
● Provided customer service and ordered office supplies for equipment. 1
Chelly Holt
N. Chesterfield, VA 23234
ad31ix@r.postjobfree.com
Zen Lo Dermatology 9/2005 - 5/2015
Richmond, VA
Office Manager
● Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting error or problems.
● Resolved customer complaints or answer customer’s questions regarding policies and procedures.
● Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
● Reviewed records or reports pertaining to activities such as production, payroll, shipping to verify details and monitor work activities.
● Greeted visitors, ascertain purpose of visit, and directed them the appropriate staff.
● Answered telephones and directed call to appropriate staff while providing superior customer service.
● Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
● Completed insurance or other claim forms.
● Transmitted correspondence or medical records by mail, e-mail, or facsimile. Other Related Work Experience
● Henrico County Public Schools, Educator, Richmond, VA
● SunTrust Bank, Collection Specialist & Mortgage Loss Mitigation Specialist, Richmond, VA Education/Certification
Certified Grief Counselor 2017
Virginia Union University 2017
Samuel Dewitt Proctor School of Theology
Virginia Commonwealth University 2000
Bachelor of Arts Education
2
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