Medical and Wellness Account Management

Christa Cooper-Carver

NEW BRAUNFELS, TX 210-***-**** *************@*****.***

HTTPS://WWW.LINKEDIN.COM/IN/CHRISTACARVER

Professional Summary

Networked professional with 20+ years’ experience in client relationship, customer retention, account management and consultative sales.

WELCOA (Wellness Council of America) Faculty Certified

TX Resident Agent for Health and Life Insurance

Work Experience

Inside Engagement Professional, Humana Inc. March 2021 – Present

Exceeded Go365 YE sales engagement target for the Texas market by 2%.

Develop, implement, and administer employee wellness initiatives including educational programming, virtual member and employer webinars, health-related events, EAP, and vendor management for on-site biometric events and flu clinics.

Maintain a deep understanding of the needs of our members to aid in developing a best-in-class wellness program, working alongside our sales and marketing teams.

Foster relationships with internal and external partners to align sales and participation goals by evaluating reporting metrics.

Analyze reporting data to forecast savings on company claims based on Go365’s latest study and wellness credits earned through Humana’s Wellness Engagement Incentive program, saving numerous clients more than $50,000 annually.

Leverage new technology to conduct outreach initiatives and modernize our approach by educating business owners, HR staff and Insurance brokers.

Humana Well-being Champion

Lead team-based Enterprise wellness efforts while collaborating with cross-functional teams to promote corporate initiatives.

Aid in increasing our associate purpose and belonging metrics by 3%.

Organize and host various ongoing volunteer events and Career Days for Humana associates.

Cultivate inclusion and diversity as a member of Group, Military and Specialty Culture Team.

Consumer Engagement Professional, Humana Inc. March 2012 – April 2021

Earned two Corporate Shining Star Awards for team leadership skills with vendor partnership and project management.

Collaborate with the medical sales team on business strategies for new sales and retention.

Educate members on Humana’s medical, dental and vision products for small and large group clients.

Own service-related issues, identify root causes, and work cross functionally to resolve issues.

Partner with marketing to drive utilization in Go365, health coaching, disease management and EAP.

Educate and assist employers with the Go365 wellness engagement incentive, providing monthly reporting to reach maximum utilization, up to a 15% savings.

Plan and coordinate client wellness initiatives, to include onsite biometric screening events, fitness events, health fairs and flu shot clinics.

Organized and promoted associate volunteerism member of our Humana Enterprise Advisory Board

Large Group Account Advisor, Humana Inc. June 2006 - March 2012

Manage service experience for my assigned block of business, for employer groups larger than 100 members.

Foster a professional relationship with our insurance brokers to retain business and upsell a variety of insurance products.

Assess customer needs, diffuse escalated issues, and follow through to resolution.

Work closely with community partners to host various community wellness events.

Conduct client enrollment meetings as well as ongoing group education presentations.

Professional Committees

Humana Well-being Champion

San Antonio Business Group on Health

Transplants for Children

Judson School Health Advisory Council

Skills

Communication

Interpersonal Networking

Adaptable

Teamwork

Project Management

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