PRIYANKA P

SR. BUSINESS ANALYST

Mobile : +1-214-***-**** Email : ad31hd@r.postjobfree.com

EXECUTIVE SUMMARY

●A detail-oriented business analyst with 11+ years of experience conducting analysis and research to come up with solutions to common business problems, specialized in formulating business improvement strategies and overseeing new technology and system implementation.

●Exceptional abilities to build and maintain relationships with Business Users, Stakeholders and Subject Matter Experts (SME), alongside Project Manager / Scrum Master, Business Analyst Team, Development Team, Quality Assurance Team, and Deployment Team.

●Excellent knowledge of the Software Development Life Cycle (SDLC), such as Rational Unified Process (RUP), Waterfall, and Agile (Scrum) methodologies.

●Expertise in the functional processes of Business Analysis and Data Analysis, such as Business Requirements Documents (BRD), Functional Requirements Specifications (FRS), System Requirements Specifications (SRS), Use Cases (UC), and Requirements Traceability Matrix (RTM).

●Proficient in constructing detailed GAP Analysis, Analysis Models, Activity / Process Models, and Data Flow Diagrams in the forms of Swim Lane Diagrams, Sequence Diagrams.

●Understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.

●Aggressively productive and creative individual with excellent management, administrative, communicative, analytical, and integrative skills; with capabilities to maintain progressive and prosperous working environment.

●Skillful in preparing User Guides and performing System Integration Testing (SIT) and User Acceptance Testing (UAT).

●Knowledge of JIRA, SERVICENOW Tools, API testing tool like SOAP UI and Postman.

●Experience with Fast paced environment like Agile/Scrum Methodology.

●Monitor project progress by tracking activity, resolving problems, publishing progress reports to product managers.

●Close interaction with designers and software developers to understand application functionality and performance issues.

TECHINCAL SKILLS

Methodologies: Rational Unified Process (RUP), Waterfall, Agile (Scrum)

Microsoft Applications / Tools: Microsoft Office Suite, Microsoft Project, Microsoft FrontPage, Microsoft

SharePoint, Microsoft SQL Server

Application / Tools: Microsoft Visio, JIRA, SERVICENOW, Confluence

Testing Applications / Tools: HP Application Lifecycle Management (ALM), HP Quick Test

Professional (QTP)

EDUCATION

●Master of Computer Applications, JIMS, India, 2009

PROFESIONAL EXPERIENCE

Huntington Bank Columbus, Ohio

Senior Business Analyst Oct 2020 – Till Date

Roles and Responsibilities:

●Acted as a primary contact in all the phases of Software Development Life Cycle SDLC, including Quality Assurance Testing, Performance & User Acceptance testing.

●Conducted JAD sessions with the management, users and other stakeholders for open and pending issues to develop specifications. Analyzed and evaluated User Interface Designs, Technical Design Documents and Quality Assurance Test Conditions to test the performance of the application from various dimensions.

●Worked on preparing sprint backlog and user stories in agile scrum methodology with business users, developers, and stakeholders.

●Performed GAP analysis as pertains to membership management and claims processing to evaluate the adaptability of the new application with the existing process, involved in developing and maintaining Test Matrix and Traceability Matrix.

●Worked extensively on Business Requirements, Functional Specification, Data-Integration, Data Mapping, and Data Warehouse access using SQL and Crystal Reports, ETL process, use cases modelling (UML) using MS Office (Word, Excel, Access, Visio) and dashboards.

●Worked with the data architecture and data analyst team in designing the model and in creation of the data mapping documents.

●Elicited requirements for Agile projects by documenting User stories, Product Backlogs and Acceptance Criteria.

●Followed Agile methodology as software development methodology, developed user stories, assign story points, created product backlog and maintained sprint backlog.

●Led and coordinated RAD sessions with project team to ensure quick and effective solutions for project enhancements.

●Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.

●Gathered feedback from end users regarding usability issues related to applications or systems.

●Created detailed process flows and user stories to document system requirements and design solutions.

●Analyzed business requirements and evaluated system specifications for client websites.

●Developed project plans and timelines to ensure successful completion of projects.

●Developed test Scripts using Quality Center and coordinated with developers to perform Unit, System Integration and User Acceptance Testing in HP ALM. Prepared User documentation along with screenshots and business glossary.

●Evaluated the information gathered from multiple sources, decomposed high level information into details to gain understanding of end-to-end solution.

●Contributed the build and design of organizational Wiki that provided comprehensive knowledge of workflows, policies and procedures, patient care objectives, regulatory requirements, and industry best practices for membership management.

●Assisted in service level agreement and performance credits management documentation, created and maintained issue log, risk log, action items in JIRA.

●Developed UAT Strategy, UAT plan document and UAT test scripts.

Environment: Agile (Scrum), JIRA, ETL, Web Services, Microsoft Office Suite, Microsoft Project, MS Visio, Word, Excel, PowerPoint, Rose, Clear Case, Requisite.

Health Plan Services Tampa, Florida

Sr. Business Analyst Apr 2018 – Sep 2020

Roles and Responsibilities:

●Actively conducted SCRUM sprint meetings, managing product backlog, removing obstacles to progress, re-allocating resources where necessary, prioritizing and review milestones and accomplishments.

●Captured Functional Requirement and Non-Functional requirement during requirement sessions, responsible for documentation in each phase of RUP Methodology, Risk Assessment, and Validation & Verification process.

●Responsible for writing user stories and maintaining product backlog.

●Conducted requirement gathering sessions with management, vendors, users and other stakeholders

for open and pending issues.

●Contributed in process development, issue solving process, and creation of the process flow documents

and diagrams

●Followed Agile (Scrum) SDLC methodology software development, efficiently worked alongside Project Manager and Lead Business Analyst to determine the Scope, coordinate and strategize concise solutions within a constricted timeframe involving multiple interfaces.

●Developed Test Plans and Test Cases to test the GUI and workflow for Quality Assurance, used Quality Center to plan tests, manages test assets, create and run manual and external scripts to check GUI and functional features.

●Produced the visual models for the application to create State Chart, Use Cases, Use Case Diagrams, Sequence Diagrams, and Activity Diagrams.

●Used MS Visio to design and create ERD, analyzed application functionality with source and target system details.

●Coordinated with Dev Teams and Product Owners to identify test scenarios or Test conditions for Applications.

●Recommended changes for system design, methods, procedures, policies and workflows affecting the business processes.

●Worked with Source system Subject Matter Experts (SMEs) to ensure that the extracts are properly mapped.

●Monitor project progress by tracking activity, resolving problems, publishing progress reports to project and product managers.

●Communicated business risks and project cross-impacts to Project Manager and BSA Manager - Support

●Assisted in developing and implementing documentation improvement initiatives, leading to increased efficiency and enhanced outcomes.

●Implemented Regression and Smoke tests execution as separate step of deployment process.

●Conducted daily, weekly meetings and technical reviews. Prepared reports showing the testing efforts.

Environment: Agile (Scrum), JIRA, ETL, Web Services, Microsoft Office Suite, Microsoft Project, MS Visio, Word, Excel, PowerPoint, Rose, Clear Case, Requisite.

First Premier Bank Chicago, IL

Business Analyst Jan 2016 – Apr 2018

Roles and Responsibilities:

●Collaborated with stakeholders to understand business problem statements and converted them into user stories.

●Experience in designing and supporting data governance, master data management, data warehouse, and business intelligence.

●Articulated product vision and user stories in a way clearly understandable to development teams.

●Established user story acceptance criteria and refined stories with Scrum teams.

●Created Sprint Release Plans with input from development teams.

●Reviewed existing functional practices and recommends modification to processes (AS IS vs TO BE), performed GAP Analysis for new strategies per business requirements.

●Created and maintained project schedule using MS Project showing all the deliverables target dates.

●Articulated product vision and user stories in a way clearly understandable to development teams.

●Established user story acceptance criteria and refined stories with Scrum teams, collaborated cross functionally with other areas of the business, including tech, product, design & marketing.

●Played the role of a Scrum Master and coordinated planning and delivery by keeping track of daily status from scrum and escalating critical bottlenecks and hence mitigating the risks timely.

●Provide a strong agile mindset and lead by example in both the squad and the organization.

●Developed detailed product requirements that define the user capabilities, specific functional specifications, data and analytics and additional details that show how the user stories are to be satisfied; partner with IT to ensure alignment and realization of business requirements during the development process.

●Product planning eliciting requirements using interviews, document analysis, workshops, business process descriptions, user stories, and scenarios.

●Demonstrated a high level of working knowledge with agile methodologies (Scrum, Kanban) and processes.

●Worked with a team of IT Specialists in the delivery of a transformed, resilient payment ecosystem aligned with the organization’s emerging target IT architecture and Payments Operating model.

●Developed automation test cases, updated these test scripts and logged defects in JIRA/ALM.

●Conducted weekly status meetings with development and management Teams.

●Reported defects to developer and discussed about the issues in weekly status meetings.

●Prepared user documentation with screenshots for UAT (User Acceptance testing).

Environment: Agile (Scrum), JIRA, ETL, Web Services, Microsoft Office Suite, Microsoft Project, MS Visio, Word, Excel, PowerPoint, Rose, Clear Case, Requisite

McDonald’s Corporation Chicago, IL Automation Engineer Jan 2015 – Dec 2016

Roles and Responsibilities:

●Worked as a liaison between technology and the business clients to improve business processes and support critical business strategies.

●Supervising project team and tracking budget, involved in Interview sessions and training presentation session.

●Conducted requirement gathering sessions with management, vendors, users and other stakeholders for open and pending issues.

●Manage the project documentation processes using software such as SharePoint, Confluence, JIRA, etc.

●Participate in sub-project meetings to ensure project tasks deliverables are defined and met.

●Developed user stories, assign story points, create product backlog, maintain sprint backlog.

●Employed systems analysis methodologies to obtain analyses and document IT system/application requirements including user security requirements.

●Writing RFP for upcoming projects by establishing project boundaries and gathering requirements from key stakeholders.

●Conducted Gap Analysis by creating Swim Lane diagrams and highlight the differences between the Current (AS IS) environments versus the Target (TO BE) environment.

●Led and coordinated RAD sessions with project team to ensure quick and effective solutions for project enhancements.

●Produced the visual models for the application to create State Chart, Use Cases, Use Case Diagrams, Sequence Diagrams, and Activity Diagrams

●Gathered and documented all required documents (BRD, FRD, Use Cases) for the same.

●Interacted with business stakeholders to understand their decision-making parameters and analyzing the available data.

●Designed organizational tools and forms to facilitate accurate data collection and recordkeeping.

●Involved in managing Test Requirement Management and Business Rules Management.

●Coordinated business and IT signoff on requirements documentation.

NetCollab Pvt. Ltd India Business Analyst Mar 2013 – Dec 2014

Roles and Responsibilities:

●Worked alongside Lead Business Analyst and Senior Business Analyst to deliberate on plausible approaches and System Development Life Cycle (SDLC) methodologies.

●Conducted numerous interviews with Subject Matter Experts (SME), utilizing Meeting Minutes to obtain details of the requirements, as envisioned by Business Users.

●Assisted in building Business Requirements Documents (BRD), as proposed by Confidential (SSHC). Produced Functional Requirements Specifications (FRS) based upon requirements analysis via Oracle PeopleSoft Suite.

●Consistently interacted with Development Team and Quality Assurance Team to ensure requirements were delivered functionally.

●Identified Actors, Activities, Artifacts, and proper Workflows to develop substantial Use Cases (UC).

●Coordinated with various teams, located at multiple sites for Deployment.

●Project monitoring/reviewing, keeping track of projects, follow-up to achieve project completion within timelines.

●Keeping track of incidents and taking proactive measures to meet SLAs Managing the cost model for Service Delivery including identification of cost reduction areas.

●Provides proactive feedback on delivery issues and escalates issues to Account Management and delivery management.

●Irrespective of any technology, understand the problem and take it to closure • Responsible for resolving customer escalations and enhance customer satisfaction.

●Prepared User Guides and performed User Acceptance Testing (UAT) alongside Business Users to determine latency or scalability irregularities.

Contact this candidate