Pablo J. Rivera

**** ****** *** ***** **** Myers, FL 33908

619-***-**** ad31g9@r.postjobfree.com

PROFILE Exceptional and experienced leader with a capacity for outstanding relationship building, presentation skills and sales integration

Proven record in learning new systems and processes in order to correlate relevant information to optimize service delivery for clients in a professional manner

Intelligent, articulate and driven to succeed

EXPERIENCE General Manager - Massey Services (April ’18 - Present)

Obtain and manage all sales, technical and training targets for the Service Center.

Develop management and team members in service and sales functions, operations, recruiting and cost control aspects of the business. Monitor and assure service quality and professional image of the Service Center. Implement, administer and enforce all Company Policies and Procedures, including training, customer service, productivity standards, documentation of service, collections, damage claims, and sales. Develop team member skills to accomplish all revenue and profit objectives through proper planning, quality training and teaching. Make every effort to satisfy customers, regardless of time, cost or effort. Sales, Revenue

Achieved sales growth of 9 percent, revenue growth 12 percent, and profitability margin of 32 percent in FY2021. On target to grow sales at 12 percent, revenue growth of 15 percent, and profit margin of 35 percent in FY2022.

Branch Manager - Enterprise Holdings (Mar 2014 - Dec ’17)

Responsible for overall management and strategic direction of assigned branches and satellite offices. with an emphasis in the areas of Customer Service and Operations, Human Resource Management, Sales and Marketing, Financial Performance, Fleet Management and Maintenance.

Financial Representative - Northwestern Mutual (Aug ’12 - Jan ’14)

Work closely with clients to develop solutions to meet long-term financial goals and objectives. Offer a personalized approach to uncovering financial solutions tailored to each client’s individual needs.

Insurance Agent - Banker’s Life & Casualty (Jan ’12 - Aug ’12)

Determine client’s changing insurance needs by providing options for life, long-term care and home health care insurance.

Product Availability Supervisor - Pepsi Beverages Company (June ’09 - Dec ’12)

Manage all levels of warehouse functions including shipping, receiving, production, inventory control, automation and retail distribution. Create and implement staffing model to optimize productivity while focusing on continuous improvement in warehouse operations through the use of Lean Six-Sigma practices.

Operations Manager - Dollar-Thrifty Group (Sept 2007 - May 2008)

Direct daily operations with regards to revenue and inventory flow. Train staff in revenue maximization strategies and customer service principles.

Assistant Executive Housekeeper - Hyatt Hotels (June 2004 - July 2007)

Managed department operations while controlling annual budget for property renovation upgrades.

EDUCATION Master of Science in Business Management -

Hough Graduate School of Business - University of Florida - Graduate Class of 2009

Bachelor of Science in Hotel & Recreation Management

University of Florida - Graduate Class of 2004

SKILLS Bilingual - Fluent in Spanish, reading and writing

Computer - Microsoft Office, Adobe Illustrator, Apple iWork