PATRICK G. HAGGERTY, MBA

Harrison Township, MI 586-***-**** ad31fk@r.postjobfree.com www.linkedin.com/in/patrickghaggerty BUSINESS MANAGER

Business Process Development Enterprise Implementations Systems Engineering

Diligent business & project manager offering a proven record of success. Leads all phases of diverse technology projects. MBA credentials. Background includes computer language, business, and finance.

Business strategist. Plans and manages high-profile projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Excellent communicator. Leverages technical, business, and financial acumen to communicate effectively with client executives and their respective teams.

Experienced in business management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.

SKILLS SUMMARY

Project Management

Systems Engineering

System Migrations/Integrations

Enterprise Implementations

IT Project Lifecycle

Requirements/ROI Analysis

Project Scheduling

Testing/QA/Rollout/Support

Value-Added Leadership

Cross-Functional Supervision

Client Relations & Presentations

Vendor Management

PROFESSIONAL EXPERIENCE

OCTAPHARMA PLASMA, INC.

Assistant Manager 2022 to 2023

Assist the Donor Center Director in the daily operational function of the donor center and assumes all managerial functions in their absence. Ensures compliance with facility SOP’s, State and Federal (FDA) Rules and Regulations, OSHA requirements and CLIA requirements. Performs opening and closing duties at the center as well as Inventory, Purchasing, Personnel, and Scheduling. Conducts monthly staff meetings and documentation. Hires, motivates and evaluates center personnel based on established guidelines. Provides leadership for employee relations through effective communication, coaching, training and development to the 27 employees for the Plasma Donation Center located in St. Clair Shores, Michigan.

BI WORLDWIDE – CONTRACT TO GM (Headquarters Detroit Renaissance Center) Customer Technology Manager 2019 to 2022

Liaison for BI Worldwide (Minneapolis, Minnesota) and their largest client - GM in Detroit Michigan. Collaborate with GM executive leadership and division team leads to design, implement, monitor, report progress, close out and pay Sales reps and Sales managers for Retail Sales management Incentive programs for GM dealers across the United States. Work with highly complex data and technical concepts, utilizing strong analytical skills with tools such as Microsoft Office Suite, SQL tools, HTML, and company specific software. Also ran Customer Transportation Program operations for GM (Chevrolet, Buick, GMC, and Cadillac) for all dealers in North America utilizing SQL Tools to pull, produce, and deliver highly sensitive metrics reporting for a variety of client deliverables on-time in a highly competitive environment. Used On-Star data for VIN verification and mileage validation for dealer incentives. Worked with insurance companies for validation of claims for damage to GM vehicles in the loaner fleet. Work with aggressive timelines under pressure.

PATRICK G. HAGGERTY, MBA ad31fk@r.postjobfree.com Page 2 AT&T, INC. (Detroit, MI) 2000 - 2018

Recruited by one of the nation’s leading telecommunications firms to provide engineering support, analytics and metrics expertise, and project management over top-priority technology initiatives. Managed budgets of up to $2M and led cross-functional teams of up to 10 developers, programmers, analysts and network specialists.

AT&T Operational Automation & Program Manager (2015 – 2018) Led and directed approved financial budget software development and migration project with 600+ users

• Migrated the code from Iron Speed to .NET/MVC Platform, resulting in the elimination of an external vendor contract, reducing Financial Budget’s application annual expense cost by $410,000.

• Served as vital resource and client interface for Help Desk and application support utilizing strategic and tactical project management leadership – overseeing day to day support operations and providing troubleshooting assistance on complex issues for end user client.

• Implemented and developed tracker for software issues - prioritization and resolution in Excel. Also included future Feature Requests based on client input for improvement and enhancements to the product in future releases.

• Cultivated and maintained positive working relationships with clients and vendors through a “team- centric” approach. Monitored projects, products, and work activities for both quality and effectiveness.

• Enhanced application’s features using Agile methodology. Managed and exceeded client’s expectations by collaborating on requests and deadlines.

• Designed, wrote and published application technical documentation - user guides, job aids, and training materials.

• Used data analytics to identify costs savings, process improvements, and drive efficiencies. AT&T Manager, Sr. Specialist – Data Analyst Core Performance Monitoring (2010 – 2014) Collaborated with leadership and communicated status updates on projects as well presentations, either verbal or by MS Power Point presentations to staff and development teams on Skype conference calls.

• Developed and managed over 100 metrics reports, including dashboards, thresholds and databases in Prospect, NDR utilizing Oracle, OLAP and Excel to compile daily and weekly mobility utilization data for AT&T ALU & Ericsson RNC Mobility 2G, 3G & LTE networks, Femtocell and ASR5K .

• Effectively managed vendors to process RFQs on software support agreements as well as facilitating access and security to the AT&T network.

• Met or exceeded all projects and assignments with 99% accuracy. AT&T Network Planning & Engineering Manager (2000 – 2009) Served as Digital Network Engineer, designing and installing High Speed data transport equipment for both Central office and Customer Premise environments. Network Quality Manager for installation audits, Switch Capacity Manager for Lucent 5ESS and DMS 100 Switching equipment, Universal Engineering. ADDITIONAL RELEVANT EXPERIENCE

INACOMP COMPUTERS, Eastpointe, MI 1993 - 2000

V.P. Service Operation/Business Development Manager Successfully managed all day-to-day operations while expanding business computer service and networking operations.

COMPUTERLAND, Southfield, MI 1982 - 1993

V.P. Service Operations

Successfully built and managed all aspects of corporate computer service operation from a single retail outlet to multiple locations.

PATRICK G. HAGGERTY, MBA ad31fk@r.postjobfree.com Page 3 EDUCATION & CERTIFICATIONS

MBA in Business Administration, concentration in Strategic Management Davenport University - Warren, MI 2003 - 2006

Bachelor of Business Administration

Detroit College of Business - Warren, MI 1996 - 1999 Certified Installation Quality Control, Telcordia Technologies References furnished upon request

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