CELESTE J. McTHIAS

ad31fj@r.postjobfree.com

623-***-**** message number

OBJECTIVE

Office position which will utilize skills in assisting customers and performing administrative support tasks. Experience handling busy phone lines and providing customer service to a diverse client base. Am dependable and the ability to compile spreadsheets on Excel and serve as an office assistant receptionist and perform a wide range of general clerical duties. Background includes applying technology to create efficiencies and processing forms and data in an expedient manner. TECHNICAL SKILLS

Proficient with Microsoft Office Word, Excel, Power Point; Power School, SEAS, Spreadsheet Reports, ACCESS and a variety of proprietary software programs. Type 55 wpm. Able to multi-task in a busy front office.

EXPERIENCE

Unemployed

SEARCHING JOB/SCHOOL March 2022 to Present

-Further job search online, walk in, and or attended work shops. Continue to locate a site for completion of externship to obtain the certificate with Medical Coding and Billing. Locally do help pick up trash and collect cans when convenient.

AZ State Industrial Commission

OFFICE ASSISTANT February 2022 to March 2022

-Temporary duty assigned from Randstad Tempe where I worked as a office assistant helping the supervisor for Elevator and Boiler Dept for the state. Maintained and Re-organized files, data inventory, and searched for missing information. General Office duties included. Unemployed

June 2016 to February 2022

-Day labor general work outside, driving customers, helping with yard work, making calls following up with scheduled appointments, usher for football events, organizing paper documents, house cleaning 24 - 7 In Touch

CUSTOMER SERVICE AGENT December 2015 to March 2016

-Provide exceptional quality customer support for each call taken, answer calls and resolve the problem and enter data into the accounts, work as a team, communication is key, follow procedure and policy, answer email for customer support, abide by certain call handle times and also the number of emails an employee is to answer a day, follow program that keeps your time clocked in and out for analytical stats for company’s success in providing service to contract. Navajo Division of Transportation

OFFICE ASSISTANT (temporary position) April 2015 to October 2015

-Keep and maintain file folders of vendors and employee. Ensure correct order of files due to policy for division. Complete forms for PR, RDP, TA, ETC. Take correct procedure per form to receive proper approval. Keep inventory of employees and dept. Maintain record of inventory thru out division for proper and current information for division fiscal year and also audit reasons. Assist with the procedure of tagging new equipment arrival ; deposition of equipment, general clerical duties etc Iqor

AGENT March 2014 to July 2014

-Input data into secure computer base that generates account with each incoming call. collection of money towards each account based on what is owed, total dollar per hour, was monitored on call handle time, customer service

Sage Counseling Inc

PROGRAM ASSISTANT November 2012 to August 2013

-answer phones to schedule potential/current clients for appt., overlook three caseloads for particular programs given, make outbound calls to client when no show, create excel spreadsheets to contain data, provide great customer service to clients, required to maintain notes in two data bases, able to learn new data base for company, general clerical duties, work with Adult probation and other agencies with referrals for clients,

AZ State Attorney General’s Office

LOBBY RECEPTIONIST February 2012 to August 2012

-Greet and answer phone calls, log ins. Responsible for providing prompt, responsive clerical support to higher-level personnel. Answer phones and direct callers to the appropriate staff or external resources. Refer customers to appropriate programs, offices or outside agencies. State of Arizona

Arizona Department of Health Services

CLERK TYPIST (temporary assignment) September 2011 to January 2012

-Greet & assist customers, initiate and compile new hire files, answer & direct calls, file, and perform data entry into ACCESS. Responsible for providing prompt, responsive clerical support to higher-level personnel. Answer phones and direct callers to the appropriate staff or external resources. Refer customers to appropriate programs, offices or outside agencies. Navajo Housing Authority

ADMINISTRATIVE ASSISTANT (temporary assignment) April 2011 to July 2011

- Greeted & assisted customers; prepared materials for meetings and training sessions, utilized Excel for input of budget, answered & directed calls, both inbound & outbound; worked with other Administrative Assistant s on special projects. Performed data entry for budget tracking, ran reports in Excel, coordinated and made travel arrangements and transportation for staff; completed requisitions for supplies and entered purchase orders into the system. Composed memos and emails and provided important information that was requested. Handled timesheets for staff and the region. Verified hours were verified and leave slips were tracked. Attended meetings and took notes for manager. Window Rock Unified School District

DATA FILE CLERK May 2007 to July 2010

- Maintained 500+ student files; handled and maintained on Excel confidential student information such as IEP s and medical records for special education student population; input data and worked on various software programs like SEAS and Power School; proofread student forms for instructors. Responsible for inventory tracking of office equipment such as laptops, desktops, copiers, etc., tracked student progress reports and compiled data in Excel on missing information. Coordinated transportation for special needs students. Greeted & assisted customers, reviewed progress reports, performed data entry, assisted data clerk, sorted mail and performed additional general clerical duties. EDUCATION

- Central New Mexico College, Albuquerque, NM 34 credits towards an A.A. Business Administration May 2005 to December 2010

- Carrington College Phoenix, AZ Externship is lacking Medical Coding Billing Certificate January 2021 to July 2022