Talmeaka Johnson

Indianapolis, Indiana ***** 317-***-****

ad31fd@r.postjobfree.com

care Coordinator

Objective:

To leverage my 5 years of experience as a Care Coordinator and bring my energy, goal-driven mindset, passion, and articulate communication skills to a dynamic organization. Seeking a challenging role where I can take ownership of my work, thrive in complex situations, and contribute an innovative approach to care coordination.

Key Skills

● Advanced MS Office Suite knowledge

●Filing/Mail management

●Multi-line telephone systems

●Spreadsheets

●Inventory control

●Customer service expert

●Multi-tasking

●Strong problem solving

●Collaborative team player

Strong organizational skills

Cicoa: 12/2018-Present

Indianapolis, in

Care Coordinator

●Manages the care coordination of home health services for assigned patients with diverse therapeutic needs.

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●Established individual goals which are aligned with the company's business strategies and objectives.

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●Developed an inter-professional team to create strategies to improve communication and coordination between patients and providers.

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●Expedited orders for prescriptions, required testing and therapies with the appropriate resource.

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●Documented all activity related to patient care in an electronic charting system, including visits, provider orders, contact with additional resources, conversations with patients and other information relatives to patient care and well being.

●Accurate and timely charting of all information related to patient care and well being.

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●Scheduled appointment times and coordinated testing and treatment procedures.

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●Verified completeness of patient demographic information and insurance policy.

Rosewalk Assisted Living: Indianapolis, In 12/2016 to 12/2018

Receptionist

Building relationships with residents and families; with communication and ongoing customer satisfaction.

●Answers incoming telephone calls

●provides assistance to ensure customer needs are met appropriately and timely.

●• Answers questions from residents, visitors, and callers about community and other information.

• Performs other clerical duties as needed, such as filing, photocopying, collating, data entry, and typing correspondence as directed.

IDEM; Indianapolis, Indiana 06/2007 – 12/2015

Administrative Assistant

Successfully performed clerical support and customer service tasks to ensure goals and objectives were achieved; including research for the quality of customer service and quality control.

●Provided exceptional support to managers and co-workers which increased overall efficiency by 30%

●Researched and Led in the development of advancing a virtual filing system to handle high-volume paperwork needs for growing department. Which reduced file retrieval time by 50%

●Guided staff in all office systems and databases, policies and procedures resulted in minimizing errors and employees becoming fully productive, saving time and money for the company.

Community Nursing and Rehabilitation; Indianapolis, Indiana 10/1998 – 06/2007

Activities Assistant

Greeted new arrivals to activities and introduced them to other participants, explained facility rules and encouraged participation. Scheduled and coordinated entertainment, theme socials and outings in a nursing home setting.

●Organized, lead and promoted activity programs and meet the functional levels, needs, and interests of over 149 residents.

●Provided backup support to other departments which was highly admired by the administrator.

Education

Associates of Arts, Criminal Justice

University of Phoenix; Indianapolis, Indiana

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