ROB SZYMANSKI

SENIOR COLLECTIONS SPECIALIST

CONTACT

416-***-****

phone

ad31ej@r.postjobfree.com

email

Toronto, ON M4B 2N1

address

PROFESSIONAL SUMMARY

Customer Service Experience in understanding customers needs and providing a superior professional service. Strong oral and written communications skills. Abel to provide a solutions to the customers Professional Skills Proficient in Ms Office, Excel, and CRM Systems. Hard working Team Player. Proven Track record at meeting quotas and deadlines. Excellent Customer Service Skill. Experience in Retail Customer Service

EDUCATION

May 2005

BBA in Accounting

University of Toronto

EXPERIENCE

January 2018 - December 2023

Senior Collections Specialist

Lendcare, Pickering

I was responsible for collecting on accounts that are 30 to 120 days delinquent

Also negotiating payment agreements with the customers and helping them maintain their accounts and stay in good standing

Also sending statements to customers as well as resolving any disputes the customers may have

I was responsible for preparing accounts that need to be sent for legal action.

September 2013 - January 2018

Senior Collections Specialist / Team Supervisor

Sauvageau & Associates, Richmond Hill

I was responsible for collecting on accounts that were 30 to 90 days delinquent

Negotiating payment agreements with the customer and help them maintain their account stay in good standing

Also sending statements to customers as well as resolving any disputes the customer may have

I also made recommendations accounts for legal action I was promoted to a team supervisor my responsibilities included sending daily collection reports coaching my staff on how to handle accounts as well dealing with complaints from customers

July 2009 - September 2013

Senior Collections Officer

Davis and Henderson (D+H), Toronto

I worked in the Corporate Collection Department I was responsible for making collections calls and handling other relevant duties I also Prepared monthly accounts receivable billing Evaluate the present situation and status of every case and suggest Maintained accounting records of clients invoices followed up with payments and other credits.

September 2004 - July 2009

Senior Collections Specialist / Team Leader

Cash Money, Mississauga

I was responsible for contacting customers who were delinquent and making payment arrangements

As well as resolving any issues the customers had with their loan, I also negotiated settlements

And I was also responsible for preparing any accounts that need to be sent for legal action

I was promoted to a team leader my main duties were training new employees and coaching them also taking escalated calls from upset customers

SKILLS

Financial reporting advanced

Bookkeeping

Customer relations

Accounts Receivable

Accounting

Accounts Payable

Payroll

QuickBooks

Bank Reconciliation

General Ledger Accounting

Financial Report Writing

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