Melissa Gaither Plainfield, NJ ***** ad31eg@r.postjobfree.com 336-***-****

I am excitedly moving back home to NJ, and I am seeking an exempt Administrative Management Position leading to continued career growth opportunities. My experience in supervision, contract manufacturing, contract administration and overseeing customer service, project management positions functions along with my office administration, communication, and extensive people skills, give me a well-rounded and diversified background.

Listed below for your quick reference are some of my strengths and abilities:

• Combined experience in Administrative Management, Contract Manufacturing, Purchasing providing Customer Service, Sales/Marketing, Contract Administration and Supervising Staff

• Skilled Manager with the ability to interview, recruit, train employees, set goals and objectives and evaluate performance. Time management

• Project Management, CPG, 3PL, successfully maintain North/Southeast and Midwest accounts with annual sales that exceed $40 million

• Cross Functional duties that maintain existing clients and assist in new customer recruitment and onboarding, Supply chain management, Logistics

• Strong customer service/technical support background with the ability to support contractors, customers, wholesalers, field personnel, human resources, legal department, warehousing/production, and executive leadership.

• Excellent oral/written communication skills

• Work well under pressure; multi-tasking, able to meet demanding deadlines and handle crisis management situations.

• Proven interpersonal relations and people skills, with the ability to interface with staff, outside agencies, healthcare groups, government officials, contractors, wholesalers, manufacturers/vendors, and executive management.

• Ability to work independently and as a team member; project/task oriented

• Computer efficiency; MRP / SAP, Microsoft Office, QuickBooks, Progress, PKM/Nulogy, Infotelligent and Constant Contact

• Characteristics/Traits; Outgoing personality; aggressive but diplomatic; analytical mind; problem solver; highly motivated; enjoy challenges and working with people; willing to take on increased responsibility and always seeing and focused on the bigger picture!

Experience

Manager, Project Coordinators

South Atlantic Packaging Corporation, Winston Salem, NC Aug 2019 - Present ·

As the Manager of Project Coordinators, I am responsible for overall direction and management of my team. I provide leadership, organization, prioritization, and serve as the first point of contact for resource support and consultation. In collaboration with the Director of Operations, my role develops and directs the Project Coordinators operations and strategic planning to meet not only the customers’ scheduling needs, but also, the organizational goals. I provide overall strategic governance for projects by establishing standards processes and tools used for objective project delivery. Being the Manager of Project Coordinators, I establish methodologies to set productivity and quality targets to assess results for all projects. If there are escalated issues, I work with the Project Coordinator to determine the who what where’s and respond to the customer immediately with resolutions. Not only do I work closely with my team of 8, I am indirectly responsible for a subgroup team, that is supervised by another employee that directly reports to me. I ensure that KPIs are in place and met. My team is the liaison between the customer and our organization. We manage our projects from onboarding until the last load is shipped. We submit invoicing based on the customer’s request, either production, shipping, weekly or project completion. In this role, I report to the Director of Operations and work closely every day with our Production, Quality, Warehouse and Accounting Management Team.

Planning, Supply Chain Logistics, Purchasing PRATT Industries, Whitsett, NC February 2017-August 2019

In my role as Buyer within our strategic plan for Supply Chain Management, I maintained excellent organizational skills, ability to balance short term priorities and exceptional information analysis skills. My key objective is and was to achieve/improve and exceed target customer service levels, managing inventory.

Plan and execute procurement of raw materials from global suppliers. Maintain strong working relationships and communications with manufacturing and key suppliers to confirm production/shipping schedules and monitor open purchase orders for all orders to ensure on-time deliveries. Proactively report product and material availability issues. Coordinate inventory planning and replenishment of raw materials and components in conjunction with our management teams. Analyze and manage MRP, purchase order status and shipment tracking information in our Pack Manager/Nulogy MRP System.

Cost saving initiatives, Min/Max Negotiations, Supplier relationship/evaluation. Project management: new product launch. Provide support to Logistics and Warehouse management teams.

Customer Planner, Project Management Impact Fulfillment, Inc. Burlington, NC February 2004-February 2017

In this position I ensure customer specifications, requirements and expectations are met, by prioritizing workload and ensuring all customer requests are completed correctly and within the requested time frame. This occurs as a result of, but not limited to, data entry of the account’s bill of materials (BOM), and Purchase Order into the company’s database. As a result, a work order is created that includes approved renderings, BOM, work order header sheet, shipping manifests, CAD drawings, pallet layouts and any other pertinent information allowing a smooth transition from the customer planning group to the production warehouse.

Ongoing communication with the customer and production regarding material delivery, identifying delays and/or shortages in the supply chain, generate efficient and timely production plans. By providing material planning support for production, via generating material shortages report for each work order, it ensures all customer orders are produced, shipped, and billed correctly and completely.

Develop and maintain customer loyalty by answering all customer questions, proactively seek solutions and address any customer complaints with a goal of total customer satisfaction. Work directly with Account Specific Manager during new product launches throughout the design stage. In addition, work very closely with receiving, inventory control, quality assurance, production, and shipping.

Reports- launch distribution reports are generated weekly, including month end responsibilities. Weekly customer supplied schedules updated and managed based on client needs, issued to all departmental managers, and support staff with daily production and material management updates. Meetings: Attend daily production meetings and weekly customer(s) conference calls. Assist team members as needed.

In this position I ensure customer specifications, requirements and expectations are met, by prioritizing work load and ensuring all customer requests are completed correctly and within the requested time frame. This occurs as a result of, but not limited to, data entry of the account’s bill of materials (BOM), and Purchase Order into the company’s database. As a result, a work order is created that includes approved renderings, BOM, work order header sheet, shipping manifests, CAD drawings, pallet layouts and any other pertinent information allowing a smooth transition from the customer planning group to the production warehouse.

Ongoing communications with the customer(s) and production regarding material delivery, identifying delays and/or shortages in the supply chain, generate efficient and timely production plans. By providing material planning support for production, via generating a material shortages report for each work order, it ensures all customer orders are produced, shipped, and billed correctly and completely.

Develop and maintain customer loyalty by answering all customer questions, proactively seeking solutions and addressing any customer complaints with a goal of total customer satisfaction. Work directly with Account Specific Manager(s) during new product launches throughout the design stage. In addition, work very closely with receiving, inventory control, quality assurance, production, and shipping. Reports- launch distribution reports are generated weekly, including month end responsibilities. Weekly customer supplied schedules updated and managed based on client needs, issued to all departmental managers, and support staff with daily production and material management updates. Meetings: Attend daily production meetings and weekly customer(s) conference calls. Assist team members as needed.

Lastly,

Skills: Working Experience · Oral Communication · Customer Success · Customer Experience · Communication · Problem Solving · Contract Management · Time Management · Project Planning · Manufacturing Operations · Warehouse Management Systems · Supply Chain Software · Analytical Skills · Supply Management · Demand Planning · Production Planning · Supply Chain Operations · Customer Satisfaction · Customer Service · Supply Chain Optimization · Project Coordination · Material Requirements Planning (MRP) · Project Management · Negotiation · Manufacturing

Union County College Business Courses New Jersey

References can be provided, thank you for your time and reviewing my resume’ to match up with this position. If my qualifications do not suit your needs for this role, would you kindly pass along to Human Resources to connect with leadership for a role I may be better suited for.

Melissa Gaither 336-***-**** ad31eg@r.postjobfree.com