ALICIA BRIDGES

**** ******** **, *** ****, OK, **115-3025, US • 405-***-**** • ad31ef@r.postjobfree.com Experienced and reliable customer service agent

with extensive experience providing assistance in a busy call center or office setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team and alone.

Performance improvement

Professional phone etiquette

Office management

Invoice processing

Customer service

Travel coordination

Certified Medical Office Assistant

Data entry

Administrative support specialist

HIPAA compliance

Staff management

Social media knowledge

CMS-1500 billing forms

Critical thinker

Technical support

Strategic planning

Travel arrangements

Excellent communication skills

Sorting and labeling

Appointment setting

Employee training and development

Filing and data archiving

Certified in 10-key

Team building

Articulate and well-spoken

Administrative support

Flexible

Office administration

Advanced clerical knowledge

Pleasant demeanor

Medical billing

Mail handling

Customer service-oriented

Team standards

Accurate and detailed

GED - 1989

Chickasha High School - Chickasha, OK

Professional Summary

Skills

Education

Office assistant - August, 2014 to Present

SSM Health St. Anthony Hospital - Oklahoma City - Oklahoma City, OK Organized physical files and digitized records so that authorized team members could update and retrieve them quickly. Look for and fix data entry errors.

Combed through files, records, and other documents in order to gather information in order to respond to requests. Was in charge of day-to-day office operations as well as equipment maintenance. Trained

Opened and properly distributed incoming mail in order to respond to client inquiries more quickly. Used Microsoft Office to create reports and type letters, as well as Excel to prepare presentations for maximum impact and results. Kept track of inventory and placed orders for office supplies, always looking for the most cost-effective options. Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members. Had planned ahead.

I'm in charge of incoming and outgoing e-mails.

Offered administrative assistance to the department. Managed a multi-line telephone system and greeted claimants during office visits. Was in charge of representing

Oversaw office operations while also scheduling meetings. Scheduled staff appointments to keep the office running smoothly and efficiently. Was in charge of data tracking, documentation, client correspondence, and office operations. Files were organized, spreadsheets were created, reports were faxed, and documents were scanned. Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff. Was in charge of day-to-day office operations as well as equipment maintenance. Customer Service Specialist - August, 2013 to August, 2014 AAA - Oklahoma City, OK

Referred customers to the appropriate departments for further assistance. Planned insurance need with Underwriting teammates to handle customer requests. Used Microsoft, Excel One Drive to keep track of customer interactions, accounts, and documents in my files. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities.

Created and reviewed invoices to ensure accuracy while working with customers to answer questions and resolve payment issues. Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs. Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs. Requested escalation for unresolved issues.

Collaborated with coworkers and managers to resolve difficult and high-level customer issues. Provide product and service information to customers. Work History

Customer Service Specialist WAH - August, 2001 to May, 2013 Aetna INC - Oklahoma City, OK

Followed company policies and procedures by promoting a positive and productive workplace for all employees. Helped with the running and summarizing of operational reports and information By implementing timely and effective solutions, I was able to address customer complaints and reduce dissatisfaction. Answered 80 calls per shift by enrolling new customers, retrieving customer information, presenting relevant product information, and canceling services.

Quickly resolved customer issues while adhering to company policies. Requested escalation for unresolved issues. Establish rapport after a cold call.

Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information. Provide product and service information to customers. Increased customer loyalty by providing outstanding service in response to questions, complaints, and medical issues. Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs. Requests and unresolved issues are directed to the appropriate resources. By clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution to solve the problem, I was able to resolve product or service issues.

Assisted with new employee training and took part in cross-training with others. Ensured that company policies and procedures were followed while maintaining a safe and productive working environment. Sr Speicialist Travel Agent - May, 1994 to September, 2000 Cendant Travelers Advantage - Moore, Oklahoma

Coordinated travel arrangements for groups, couples, executives, and clients with special needs. Developed a loyal clientele base due to my excellent listening and research skills, as well as a keen understanding of travel budgets. Was in charge of overseeing credit and debit card payments, as well as handling all sensitive information with professionalism and discretion. Solved Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.Consistently cultivated business growth by providing excellent travel advice and itineraries in order to build lasting client relationships.travel issues, improved operations, and provided excellent customer service. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys. Asked open-ended questions to better understand client needs and determine the best international travel offerings. Found appropriate solutions responded to clients' questions, concerns, and complaints, and when necessary. Planned memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives. Had an excellent attendance record and was always on time for work. Communicated benefits and information about international travel insurance to clients and obtained the best rates, resulting in a [Number]% increase in repeat business.

Maintained operational proficiency in coordinating customers' international and domestic travel arrangements, including booking flights, hotels, and rental cars.

sr. specialst - travel agent - May, 1989 to August, 1999 Cendant Travel - Okc, OK

Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies. Patient Charting: Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information. Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues. Accomplishments

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