Nicole Ramsey

Financial Service Specialist/ Universal Banker - Regions Financial

Stockbridge, GA 30281

ad31e5@r.postjobfree.com

404-***-****

Authorized to work in the US for any employer

Work Experience

Relationship Banker - Team Lead

Regions Financial - Griffin, GA

August 2022 to Present

Team Lead responsible for meeting with customer’s and prospects both in person and on the phone to determine their financial needs, and meeting those needs by proactively offering appropriate products, services, and guidance to achieve financial goals . Partner with the Branch Manager to guide and direct all branch activities. Partner with branch leadership on new business development opportunities within the local communities. Provide consisting coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needs.

Financial Service Specialist/ Universal Banker

Regions Financial - Griffin, GA

September 2015 to August 2022

Recognize and meet customer needs by proactively selling and cross-selling appropriate products and services to new and existing customers.

Excellent customer service and communication skills, along with the ability to work under busy conditions with a high attention to detail

Refer customers to an internal team of experts when additional financial goals are recognized Exceeds branch performance targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions

Achieve required levels of outbound phone calls and customer conversations based on the branch's need to acquire new customer relationships and to expand existing customer relationships Provide consistent optimal customer experience, including customers' s transactional needs Educate customers on emerging technology and digital solutions such as mobile, online and ATM offerings all designed to make banking easier

Ensure safe and sound banking practices.Mitigated risk by reviewing negotiable items. Lead Teller

Wells Fargo - Lovejoy, GA

December 2013 to September 2015

• Oversee the daily operations of the teller line

• Evaluate and coach teller performance

• Report directly to branch manager and assist with all customer needs when branch manager is unavailable

• Review and authorize all reports. Generate daily spreadsheets showing activity for the day for the teller line adhering to daily goal.

• Verifying cash limits and adhering to daily teller cash limits.

• Maintaining vault limits and overseeing all incoming shipments with the vault.

• Verifying all negotiable items involved with tellers making sure all guidelines are meant. Also mitigated risk by reviewing negotiable items.

Teller

Wells Fargo - Lovejoy, GA

March 2012 to December 2013

• Provide teller transaction quality and efficiency to customers who prefer face to face interaction with the bank

• Ability to uncover customer needs beyond the immediate transaction and being able to successfully transition the customer to the appropriate source or channel beyond deposit or consumer lending, to address the need.

• Meet/exceed branch sales and customer service goals by providing excellent service, offering and selling personal and business products and developing and expanding relationships. Customer Service Sales Associate

JCPenny - McDonough, GA

November 2010 to March 2012

• Routinely meet or exceed sales and credit application goals

• Provided excellent customer service

• Greet customers and provide courteous and knowledgeable service

• Arrange merchandise so its appealing to customers

• Assist customers with purchases, payments and returns at register

• Resolve customers issues to the best of my ability with a result of keeping the customer satisfied Sales Associate

Richie's Accessories - Hampton, GA

April 2010 to October 2010

• Handled all sales of accessories for vehicles

• Provided excellent customer service

• Aided customers in locating merchandise for all vehicle repairs

• Maintained inventory for shop and reordered supplies when needed

• Created purchase orders for various vendors

• Researched fleet accounts to generate business

Executive Administrative Assistant

New York City Council - New York, NY

May 2005 to July 2010

• Handle bi-weekly legislative agenda for bimonthly stated meetings.

• Perform legislative research pertaining to city laws via Legistar Software.

• Schedule meetings with stakeholders on issues related to pending or current legislation.

• Prepare and draft correspondence and maintained document retention for division.

• Assist policy analyst in preparing for committee hearings (i.e. contacting witnesses for testimony, preparing committee briefs and notifying Council Members)

• Knowledge of city council procedures and budgets, adherence to deadlines, self starter, team player

• Assist constituents with follow up information regarding correspondence letters Sales Associate Men Fragrance

Macy's - Morrow, GA

November 2009 to February 2010

• Met or exceeded sales, customer service and loyalty program standards

• Worked as a team player in a fast-paced environment

• Meet and interacted with customers

• Demonstrated an enthusiastic and positive attitude

• Worked as a team player in a fast-paced environment, Office of the General Counsel - Executive Assistant to Counsel New York City Council - New York, NY

May 2002 to May 2005

• Scheduled interoffice meetings with City Council attorneys.

• Prepared legislative reports.

• Maintained City Council legislative calendars.

• Executed follow-up efforts concerning interoffice matters.

• Strong interpersonal skills & attention to detail

• Maintained General Counsel's calendar via Blackberry and Outlook

• Promoted to Executive Secretary, Infrastructure Division in May 2005 Education

Associates in Business Administration

Metropolitan College of New York - New York, NY

August 2008

Skills

• CUSTOMER SERVICE (6 years)

• RECEPTIONIST (6 years)

• RETAIL SALES (6 years)

• OUTLOOK (3 years)

• ACCESS (Less than 1 year)

• Employee Evaluation (2 years)

Additional Information

• Proven track record of my ability to handle multiple tasks simultaneously and effectively

• More than ten years of sales experience

• Strong probing and listening skills with ability to uncover customer needs.

• Outstanding interpersonal skills with the ability to communicate with various levels of management

• Recognized for exceptional customer service and professionalism

• Demonstrated ability to operate several computer applications such as Microsoft Word Office and banking specific software.

• Regularly rewarded by supervisors for job performance, reliability, efficiency, accuracy, speed and ability to meet monthly and quarterly goals.

• Understanding of consumer and business lending instruments as well as deposit products. COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Access, Outlook, QuickBooks, Brixton, Legistar, Westlaw, Banking Services, Cross Selling, Customer Service

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