Nicole Eason

**** ***** *** ******* ** *****

510-***-**** ad31dj@r.postjobfree.com

SUMMARY

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Executive & Administrative Assistant with 20+ years’ experience preparing flawless presentations, maintaining accurate calendar schedules for 6+ staff. Possess extensive expertise in Microsoft Office. Excellent organizational and time management skills. SKILLS

Service-Oriented Collaborative team member

Proven organization and self-motivation Courteous Demeanor

Excellent Customer Service Skill Sharp problem solver

Conflict Resolution Expert Energetic work attitude EDUCATION

California State Hayward, East Bay, June 2003

Bachelor of Arts: Psychology

Los Angeles Pacific University

Master of Business Administration, Los Angeles, May 2022 PROFESSIONAL EXPERIENCE

Accounting Specialist

Express Professionals

Restoration Cleanup Company Pittsburg, CA-March 21, 2023 to December 30, 2023

• Reviews journal vouchers, transfer of funds, and other financial documents

• Prepares financial reports and various accounting statements

• Posts journal entries to general ledger

• Generates summary sheets to be used by supervisor or auditor

• Processes payroll and prepares necessary payroll reports

• Proofs accounting reports for clerical accuracy

• Allocates expenditures to correct accounts according to departmental procedures Review budget codes and post payments to accounts

Senior Quality Specialist

Kaiser Permanente

Kaiser Permanente Oakland, CA-March 12, 2018 to September 23, 2022

• Managed and organized Infection Prevention team calendars, responding to all meeting request with coordination from staff members to ensure all staff schedules were aligned

• Coordinate all department meetings: secure conference space, catering needs, supporting team invites, report retrieval, create PowerPoint presentations for department staff and support travel and hotel arrangements for guest facilitators (Domestic and International)

• Facilitate all onboarding for new staff

• Ordered all department office supplies, managed all electronic expense reports for Directors, Managers and staff according to company policies

Nicole Eason

2107 Sumac Way Antioch CA 94509

510-***-**** ad31dj@r.postjobfree.com

Administrative Assistant I

Anka Behavioral Center (Phoenix Center Program) Concord, CA-January 1, 2016 to May 3, 2017

• Greet clients with excellent quality service

• Answer high volume calls

• Register clients for therapy session

• Respond to questions and concerns about service and escalate calls appropriately.

• Update client files

• Order medication list and patient psychiatric evaluations

• Collaborate with County to renew clients annually

• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns

• Update client information spreadsheet

• Update client goals spreadsheets

Administrative Assistant III

Express Professionals Staffing Agency 10/10/2010-12/4/2015 City of Brentwood Parks and Recreation (Temporary Assignment) Brentwood, CA-April 16, 2015 to December 4, 2015

• Provide general administrative/clerical support to management and other staff

• Assist in resolving customer complaints and inquiries

• Perform a routine of clerical accounting duties

• Maintain records, logs and files including petty cash, daily cash, and daily revenue records

• Prepare and modify documents including correspondence, reports, drafts, and memos

• Answer, screen and transfer inbound calls

• Assist in the preparation of regularly scheduled reports

• Code and file material according to the established procedure

• Receive and direct visitors and clients

• General Administrative duties including photocopying, faxing, and mailing Associate Director of Career Services

Youth Uprising, Oakland, CA-May 22, 2012 to December 16, 2014

• Manage effective day-to-day operations of all employment and work experience programs

• Refine, develop, and lead relevant program curriculum for customer service employment

• Ensure strategies for collecting and reporting necessary data for both internal and external tracking and Reporting needs

• Lead and coordinate the Summer Jobs and Afterschool Employment staff

’

s effort to implement highly effective

• Manage funder and reporting relationships with teen employment and work experience partners

• Collaborate cross-functionally with other YU Teams, produce reports, written narratives, documentation, and funding proposals

• Produce reports, written narratives, documentation, and funding proposals

• Manage payroll for youth employees

• Grant contract drafting and billing

• Detailed records of revenue for each fiscal year

• Automated bookkeeping for expenditures of grant funds

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