Address: ** ****** *****

Fredericksburg Virginia, 22406

Phone :540-***-****

Email: ad31bz@r.postjobfree.com

ZOIE A. HINDS

OBJECTIVE Confident and energetic customer service representative passionate about serving customers and patients. Thrives in a challenging and fast-paced environment. Able to interact freely with customers/patients and resolve issues quickly. Now looking for a rewarding position where I can serve customers/ patients and increase retention in growing in a great company.

SKILLS & ABILITIES • Excellent and verbal communication and the ability to convey information clearly and effectively

•Ability to work under deadline

•Proficient in PowerPoint, Excel, Microsoft Word, Teams, Zoom and Microsoft Office and Medical Terminology

•Project management

•Strong decision maker

•Innovative

•Flexible, reliable and dependable

•Patient

EXPERIENCE DOLLAR GENERAL (PART-TIME)

Nov 2014- Nov 2015

Cashier/Stocker

Handling the Cash register/checking out customers

•Duties include greeting guests, directing guests to products, and providing product knowledge.

•When running the cash register, a Dollar General cashier scans items, processes payments, provides change, and bags items.

PWCS TRANSPORTATION

Bus Attendant

March 2016- June 2019

•Works with special needs children

•Directing children on and off a bus, and supervising conduct while bus is in motion.

•Operating wheelchair lifts and assisting with other special needs, and evacuating riders in case of an emergency.

Alorica Inc/ Part-time

Alorica Inc Call – Center / Part-time

June 2016/ Dec 2018

•offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service

•troubleshooting on behalf of Comcast devices

•Take payments for customers

•Schedule appoints for troubleshooting with internet and television services

SENTARA HOSPITAL

Patient Transport/ Patient Scheduler Jan. 2018- Apr. 2020

•Transports patients by assisting patients in and out of taxis, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.

•Greeting patients and working with them in person, on the phone or through electronic correspondence to meet their needs regarding scheduling, medical insurance and updating patient information, checking patients in and out

•Transports equipment and supplies by picking-up requisitioned orders; delivering them to assigned

•treatment areas and patient care areas

•Transports deceased patients by following protocols and delivering them to the mortuary

•Comforts patients and their families by offering support and encouragement; being punctual and

•attentive to procedure schedules; demonstrating caring and cultural sensitivity

•Knowledge of medical terminology

ACTS HOMELESS SHELTER (FULL-TIME) Resident Assistant

Feb. 2020 -Sept 2021 Left due to COVID-19

•Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.

•Monitors and supervises shelter and client affairs, assists clients of the shelter with needs and questions and maintains shelter. Also receives new clients, completes intake paperwork, creates proper client files and orients new clients

•Monitors the activities of clients to ensure the safety of clients, volunteers and staff. Verifies clients’ homelessness.

•Helps clients resolve any issues as they may arise. Helps volunteers with questions or issues when necessary.

•Provides crisis intervention as needed, including determining when it is necessary to involve other staff, administration or the authorities.

•Work with clients who has been homeless, abused and has been through domestic violence.

ALLSTATE INSURANCE - Customer Service / Claims Specialist

Sept 2021- Present

Unlicensed customer representative / Claims Specialist Remote

•Responsible for handling multiple types of customer experience inquiries, resolving service concerns/documenting customer requests, and completing changes to policies.

•Taking customers payments

•Adding/removing vehicles onto their auto policies

•Discussing auto coverages with customers to ensure they understand what coverages they have on their policies

•Adding/removing different coverages on policies

Transferred to Claims Department - 06-08-2023

•Obtain information necessary for claim to be established in the claims system

•Handle all inquiries from claimant, insured or medical provider regarding the status of a claim

•Comply with all rules, regulations and laws regarding the payment of medical claim

•Identify viable payer(s) and obtain all necessary documentation to properly process the claim for payment including, when applicable, IBs, UBs, Medical Records, POs, EOBs when necessary

•Correspond with patients, policyholders, insurers, police, witnesses or other parties involved in the accident, and attorneys to obtain additional, relevant information to support the claim for monies owed

•Use the operating systems (FACS, SSI ) to perform timely processing and follow up on every claim from initial placement thru resolution

•Enter new flood insurance claims and claim payments, review of all documentation including adjuster reports, engineer reports, underwriting alerts, inputting concise yet sufficient file documentation

•Researching billing exceptions and issues in databases

•Performing related data entry in proprietary applications

•Processing EDI files as required

EDUCATION Commonwealth Challenge

Received GED

June 2012- Dec 2013

Northern VA Community College

Criminal Justice Program Jan.2013- June2015

Germanna Community College

Started in Jan 2021 (continuing education)

COMMUNICATION Active listening

Great with Microsoft Word, PowerPoint, Excel, Epic, Scheduling, Workforce, Microsoft Teams, Zoom and etc.

Excellent communication skills

People orientated

Very honest

Exceptional problem solver

Great multi-tasking skills

Positive attitude

Confidence

Written and Oral Communication

LEADERSHIP Every job that I have worked, I have always sought out to be top tier at

my work requirements. I’ve always felt I’ve led a leadership role even when

it’s not my position due to the effort of finishing my job descriptions requires and reaching out to others, on the obstacles that they may be facing with the job.

Contact this candidate