Niakeyshia Smith

Phoenix, AZ *****

ad31b8@r.postjobfree.com

+1-980-***-****

Highly motivated professional with over 20 years of experience in Customer Service, Medical Billing/ Coding, Issue resolution with strong ability to manage multiple task while seeking a rewarding position that will allow me to utilize my skills, and expertise.

• Excellent in relationship building /teamwork

• Coaching & building morale

• Self Motivated with the ability to easily adapt

• Customer Service Interactions

• Keyboard 45 WPM with 10-key by touch

• Dynamic analytical and decision-making skillls

• Excellent computer skills and knowledge of various systems including MS Office, Word, Excel, Outlook and other platforms

Work Experience

Domestic Engineer

Smith/Russel Residence - Laveen, AZ

May 2009 to Present

• Responsible for maintaining and conducting daily schedules and tasks

• Act as a tutor and effectively assisting with the completion of work assignments and activities

• Responsible for coordinating appointments and safely transporting to all scheduled appointments

• Maintain a clean, safe and healthy living environment

• Responsible for preparing meals in a timely manner School Bus Driver

Liberty Traditional Charter School - Phoenix, AZ

December 2006 to May 2009

• Provided exceptional service and communicated effectively with students, parents, teachers and staff

• Responsible for the safe traveling of children to and from school

• Supervised and managed 12 bus drivers along with school activities, programs and after school athletic needs

• Responsible for effectively dispatching with drivers to ensure routes were maintained with no disruptions and communicated any updates

• Effectively handled and resolved any issues or concerns in a timely manger Patient Access Coordinator

Cigna Health Care - Phoenix, AZ

December 2005 to May 2009

• Assist patients with checking in to their appointments, payments, or any questions regarding HIPPA, Bill of Rights and Patient Rights and Responsibilities to all patients

• Document and monitor patient intake while conducting routine checks on standard patient vitals including blood pressure, blood sugar and heart rate

• Efficiently perform insurance verification, pre-certification, and pre-authorization functions

• Evaluated accuracy of provider charges including dates of service, procedures, level of care, locations, diagnosis, patient identification and provider signature

• Examine diagnosis codes for accuracy, existing codes

• Research and documented any accounts and discrepancies while responding to customer concerns/ inquiries

Customer Service Data Support Specialist

Bank of America - Phoenix, AZ

October 2000 to September 2005

• Managed the credit card compliance program issues related to credit limit increases, policy interpretation and exception transaction processing

• Created and maintained reports surrounding card transactions while analyzing spend trends and consulting on transactions generating a detailed report on spend patterns and policy exceptions

• Responsible for the daily liaison with Third-Party companies regarding accounts and product updates

• Provided exceptional support to card holders and internal partners answering questions and concerns related to corporate and purchasing card transaction policies

• Corporate account reconciliation with addition of new users

• Completed random transaction audits to ensure policy compliance Education

Associates Degree in Medical Terminology/Medical Billing & Coding Phoenix College - Phoenix, AZ

2005 to 2007

High school diploma or GED

Skills

• Communication skills

• Customer service

• Computer literacy

• Time management

• Documentation review

• School Bus Driving

• CPT Coding

• Medical Coding

• Medical Billing

• Bus Driving

• Insurance Verification

• 10 Key Data Entry

• ICD-9

• Account Reconciliation

• Meal Preparation

• Clerical Experience (10+ years)

• HIPAA

• Medical Terminology

• Accounts Receivable

• Medical Office Experience

• Microsoft Outlook

• Microsoft Excel

• Computer skills

• Typing

• Organizational skills

Certifications and Licenses

CDL

Driver's License

Passenger Endorsement

School Bus Endorsement

Medical Coding Certification

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