KATRINA

MATOS

Phone: 908-***-****

Email: ad31b7@r.postjobfree.com (mailto:ad31b7@r.postjobfree.com)

Rahway, NJ

Skills Summary

A highly motivated and results-driven professional with extensive experience in managing and mentoring a vast range of operational departments. Ability to lead teams and coordinate innovations, as well as recognized to troubleshoot problems through detailed analysis. Currently with 6 years of experience driving revenue performance, growth, and service excellent for hospitality restaurant operations. Proven expertise in executing robust strategies & managing large budgets.

Expertise in improving processes that reduce costs, high quality, and greater yield. Instrumental in overseeing multi-venues, controlling costs, and keeping employee turnover rates below industry standards.

Skills

• Excellent communication and interpersonal skills

• Conflict Resolution

• Workplace Safety

• Employee Training and Development

• Performance Evaluations

• Customer Service

• Organization and Prioritization

• Team leadership

• Hiring

• Employee Development

• Cost Control

• Front & Back of House Management

• Labor and Food Cost Control

• Supervisory Skills

• P&L analysis

Experience

General Manager Jersey Mike’s subs Jan 2023- July2023

• Weekly inventory and verify all numbers match to date.

• Increases Store Sales from month-to-month basis by 26%

• Create weekly schedules and coordinate employee positions.

• Host interviews for potential candidates / set up orientations.

• Weekly orders from approved vendors

• Ensure the quality of the product within its shelf life.

• Building customer relationships, earning their loyalty and trust.

• Manage 30+ employees, responsible for hiring, training, & termination.

• Review all current employees and coach them so to can execute the tasks with a sense of urgency.

• Daily deposit runs to the bank.

• P&L Analysis

• Meet financial objectives by forecasting, adjusting labor expenditures, practicing portion controls, preparing budgets, and analyzing variances.

• Ensure compliance with sanitation and safety regulations.

Service Manager Olive Garden 2020- 2023

Show support and encouragement to team members to ensure good service & smooth shifts.

Served guests with excellent service & provided outstanding hospitality.

Recruited and trained new employees to meet job requirements.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Resolved customer inquiries and complaints requiring management-level escalation.

Mediated conflicts between employees and facilitated effective resolutions to disputes.

Reviewed inventory levels and ordered supplies to keep products in stock.

Created employee work schedules to keep shifts properly staffed.

Hired and trained operations staff to drive performance while creating a well-suited environment for all crew members.

Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.

Collaborated with customers to offer solutions to service needs.

Monitored employee performance through key metrics analysis.

Prioritized and delegated daily work tasks to meet anticipated project goals.

Pitched in to complete various duties during peak periods or employee absences.

Motivated and supported employees to maintain low turnover.

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Evaluated individual and team business performance and identified opportunities for improvement.

Review monthly P&L

Culinary Supervisor /Service Assistant Manager Olive Garden 2016-2020

Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.

Planned and prepared food product orders to maintain appropriate stock levels.

Trained kitchen workers on culinary techniques.

Managed kitchen staff team and assigned tasks for various stages of food production.

Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.

Learned roles of other departments to provide coverage and keep the store operational.

Carried out written and oral assignments in an excellent and expedited manner.

Collected payments and provided accurate change.

Delivered a high level of customer service to patrons using active listening and engagement skills.

UNITED STATES ARMY SOLDIER 2013-2014

Operated and maintained armored vehicles.

Displayed leadership in accomplishing assignments and learning new skills.

Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.

Performed inspections to keep equipment in working order.

Cashier Top Tomato supermarket 2009-2016

Provide excellent customer service and kept the work area clean.

Handled all money transactions accurately.

Floated between departments to provide coverage where it was needed.

Restocked selves while following FIFO.

Education

•High School Diploma

•Curtis High School, Staten Island, NY

•Nursing Assistant Program

References

References are furnished upon request.

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