Madison Faulk

SUMMARY

EXPERIENCE

L'Auberge Casino Resort February 2023 to Present

• Checked guests into their scheduled appointments upon arrival at the spa reception desk. • Responded to guest inquiries regarding spa services and products. • Handled phone calls from clients inquiring about services or making reservations. • Greeted customers, answered questions and provided information about services. • Assisted with booking appointments and processing payments for services. • Maintained spa and gym cleanliness by constantly wiping down surface areas and gym equipment. • Restocked gym, women’s locker room and spa amenities lounge with waters, towels, robes and slippers.

L'Auberge Casino Resort June 2020 to September

2022

• Greeted customers and provided excellent customer service. • Ensured proper sanitation of bar area, glassware, utensils, and equipment. • Maintained inventory of liquor, beer, wine, and other beverage items. • Processed payments accurately and efficiently with POS system. • Monitored guests alcohol consumption levels to prevent over-intoxication or underage drinking. • Performed opening and closing duties including restocking supplies. • Trained new bartenders on drink preparation and upselling techniques. • Invented 5-8 cocktails to boost bar revenue by 3-5%. Mellow Mushroom Pizza Bakers April 2019 to May 2021

• Greeted guests and provided menus. • Provided excellent customer service to ensure satisfaction. • Assisted in training new servers. • Displayed enthusiasm and knowledge about restaurants menu and products. • Operated POS terminals to input orders, split bills and calculate totals. • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Delta Downs Racetrack and Casino October 2019 to June 2020 Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

+1-337-***-**** ad31b6@r.postjobfree.com

Spa Attendant

Bartender

Server/Bartender

Cocktail Waitress

• Communicated with customers to take drink orders accurately. • Prepared and served alcoholic beverages in accordance with company standards. • Checked identification of customers to verify age requirements for purchase of alcohol. • Monitored guest consumption of alcohol and intervened as needed according to established guidelines. • Maintained tidiness and organization throughout bar area. • Assessed patrons needs to always provide proactive service. EDUCATION

SKILLS

• Inventory control

• Reception Oversight

• Bartending

• Restaurant Experience

• Client Records Management

• Customer service

degree : High school diploma,

Parkview Baptist August 2014 to May 2016

Sulphur, LA

Phone Number : +1-337-***-****

Email : ad31b6@r.postjobfree.com

Address : 828 Shady Ln

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