Customer Service Real Estate
Resume:
Fredrick Washington ***************@***.*** 865-***-****
Fredrick Washington
**** **** ***** *****, *********, TN 37918
Summary
** ***** ** ********** ** the mortgage industry with special skills in the areas of management, customer relationship management, customer service and sales. An organized, disciplined, conscientious and resourceful team player, who is attentive to detail, achieves consistent results, effectively performs tasks simultaneously and possesses superior oral and written communication skills. 09/2020-Present Truist Bank, Knoxville, TN
Loan Officer
Assist the clients of Financial Advisors with their purchase and refinance options interpreting Federal Housing Administration (FHA) regulations.
Provide funding for low to moderate income households to receive downpayment assistance through the HOME Investment Partnerships Program (HOME).
Partner with affordable housing developers to educate first time homebuyers on the homebuying process, and the responsibilities of home ownership.
Interpret and comply with federal regulations such as the Real Estate Settlement Procedures Act, Regulation Z, Home Mortgage Disclosure Act, Equal Credit Opportunity Act and Financial Privacy Act daily.
Teach a Credit Counseling course to residents located in low-income census tracts.
Develop referral relationships with non-profit organizations, realtors, and affordable housing developers.
Teach financial fitness and first-time homebuyer courses.
Work with Knox Community Development Corporation (KCDC) tenants to embark upon the homebuying process.
08/2017-07/2020 Pinnacle Financial Partners, Knoxville, TN Mortgage Advisor
Assist the clients of Financial Advisor with purchase and refinance options, by fact-finding to effectively and accurately assess the client’s current finances to offer informed, professional advice on the appropriate mortgage for their circumstances.
Consistently liase with agents, valuers and mortgage lenders in order to stay abreast of current industry trends for the purpose of offering the most relevant advice possible to clients.
Provide a range of various mortgage products, and conduct courses on Financial Fitness, First Time Home Buying and Credit Counseling to ensure that clients are adequately educated on mortgage and home buying processes.
Partner with nonprofit organizations to educate first time homebuyers on the home buying process and the responsibilities of home ownership. Also, collaborate with KCDC's tenants and other low- income individual to assess their home buyer readiness.
Source, build and maintain positive realtor, builder and lender relationships. 08/2002- 08/2017 Wells Fargo Home Mortgage, Knoxville, TN Home Mortgage Consultant
Provided clients and business partners with assistance with accurate explanations of various loan programs, features, terms, policies, and benefits.
Assisted credit challenged, low to moderate income, first time homebuyers, as well as diverse consumer segments with their home buying or refinancing needs, while consistently delivering exceptional customer service.
Fredrick Washington ********@*******.*** 865-***-****
Developed and maintained referral partners throughout East Tennessee by seeking outside sales opportunities and self-sourcing leads which facilitate the creation of profitable relationships.
Acted on behalf of the client to initiate the effective and timely resolution of issues that may adversely affect their loan process.
Maintained marketing follow-up systems that provide the ability to contact previous customers regarding opportunities to serve their future needs.
Implemented and facilitated home buyer education seminars and classes for various non-profit organizations.
12 Million Dollar Producer- 2009.
07/1998 – 08/2002 Advance Auto Parts, Knoxville, TN Store Manager
Recruited and successfully managed a 15 person sales staff towards service excellence and improving store profitability.
Provided specialized training to sales staff on store systems, equipment, inventory control and merchandising which reduced store losses in excess of 80%.
Strengthened and solidified customer relationships through daily interaction and consistently delighting them with courteous and knowledgeable service, which resulted in increased customer satisfaction and customer retention.
Streamlined existing inventory, merchandising and scheduling procedures and developed new auditing and reconciliation procedures which improved the overall service, efficiency and productivity of the store.
Top Producing Store Manager for the Quarter 1st-4th Quarter 2002
Top Producing Store for the Quarter 1st-4th Quarter 2002 04/1995 – 10/1998 Budget Rent A Car, Knoxville, TN Management Trainee
Participated in an extensive, well-structured management training program which focused on the areas of Customer Service and Sales excellence.
Monitored the revenue and expenses of the branch office to ensure payments were made timely and optimal cost control was achieved.
Greeted and assisted customers with processing rentals, received phone calls, responded to customer questions courteously and accurately and sold optional services.
Coordinated rental insurance and claims follow up to maintain maximum utilization of the fleet and minimize operational delays.
Education and Training
1990 Knoxville College Knoxville, TN
Bachelor of Science Marketing and Management
2002-Present
BSA/OFAC: Combating Money Laundering
Code of Ethics
Fair and Responsible Lending
Information Security
Reporting Suspected Financial Abuse
Respa Sales Certification Knowledge Check
Privacy and Solicitation Policies
First Time Home Buying Education Classes
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