John J. Ross

*** ***** **

Beaver, PA *****

412-***-****

ad319w@r.postjobfree.com

QUALIFICATIONS SUMMARY

Team oriented professional in an operational environment with leadership and team building expertise. Leading with empathy and compassion to provide a safe, more pleasant and productive work environment is a key strength. Time management professional with focus on detail, meeting deadlines and working with minimal supervision are also strong points. Analyzing reports and operational concerns, training new team members, customer service/public relations and managing a large team’s work performance are also within my level of expertise.

AREAS OF ABILITY

Management – Supervision – Customer Service/Public Relations – Operations - Training – Labor Agreements – Government Regulations and Requirements – Team Building – Tactical Communication – Providing a safe and pleasant working environment.

PROFESSIOINAL EXPERIENCE

Jetstream Ground Services, PIT. NOV 2021 – present.

American Airlines, DFW. JUL 2015 – NOV 2021.

US Airways & Piedmont Airlines, MCO/BWI/SFO/PIT. JUN 1987 – JUL 2015.

Assistant General Manager Jetstream. (2021-present) Assist General Manager in day to day operational necessities to include, operational performance, staffing, schedules, payroll, hiring, coaching, team building and providing a safe and more pleasant work environment.

CSM Ramp Operations at DFW American Airlines. (2020-2021) Manage Fleet Service Agents and Crew Chiefs to maintain the integrity of Daily operations at DFW. Monitor flight schedule and ensure there are ground Crews scheduled and present to receive, load and push back flights in accordance with the Fleet Service working agreement as well as company policy and procedures. Follow up with coach and council and administer advisories and disciplinary levels if needed.

Manager on Duty Crew Resources (MOD) American Airlines. (2015-2020) Direct and manage daily operation while overseeing the open time trip coverage process for both Pilots and Flight Attendants. Ensure correct and uniform application of all Federal Air Regulations, labor agreements and company policies. Coordinates extensively with the Scheduling team, Flight, Flight Service, Dispatch, Crew Planning and Crew Resources in the operation of American Airlines. Monitor team member performance with quarterly and yearly reviews along with daily coaching, leading, directing and engaging in order to provide a more pleasant and productive work environment. Leading with empathy and compassion is primary focus.

Pilot Scheduling Supervisor/Coordinator/Tracker/Pilot & Flight Attendant Scheduler/Training Instructor USAirways. (1990-2015) Monitor daily operations/support market plan by utilizing crew resources in most productive and cost efficient manner/react to irregularities/utilize time-management skills/provide support to crew members, coworkers and other departments/multi-task/be proactive to uncover potential problems and provide solutions/adhere to Crew labor agreements, Federal Aviation Regulations along with company policies and procedures/promote internal and external communication on a consistent basis to maintain operational integrity/promote teamwork among piers as well as coworkers from other departments/assist other areas of scheduling with their work flow when needed/display superior professionalism and communication skills both internally and cross departmentally/use tactical communication to boost morale and create a better working environment/meet and exceed ethical standards set forth by management/use coaching techniques to assist team members having problems and/or that wanted to progress in their knowledge of all areas of Crew Scheduling/stay current with changes to both Pilot and Flight Attendant labor agreements, Federal Aviation Regulations and company policies/show up on-time ready to perform and assist in any way possible. During my time as a Pilot Scheduling Supervisor I assisted union officials to resolve disputes/worked with Chief Pilots office to correct any problems and address emergency’s/assisted in monitoring Pilot monthly projections for utilization plans/represented Crew Scheduling department in the On-Time Employee Task Force.

Sales/Marketing Representative USAirways. (1988-1990) Developed and implemented territory sales plan to achieve goals/utilized selling techniques and negotiating strategies to increase market share/analyzed industry reports and territory trends to increase individual account growth/participated in community events and ensured positive corporate image that supported successful business relationship management/designated as inside rep responsible for coordinating weekly meetings/performed administrative duties as required/reviewed all contracts for corporate accounts as well as travel agency’s to insure accuracy/provided inside support to all outside reps in addition to covering a territory of my own/many cold calls to generate new leads/distributed product information to potential customers.

Airport Station Agent Piedmont Airlines. (1987-1988) Worked gates/ticket counter/ramp. Qualified in all areas of Customer Service and Operations.

EDUCATION & PROFESSIONAL TRAINING

Bachelor’s degree in Communications – Robert Morris University, Pittsburgh PA.

Professional Selling Skills/Time-Management/Interpersonal Dynamics/Account Development Strategies/Powerful Presentations/Tactical Communications/Negotiation Skills/Providing a Better Workplace/Helping your Team through Transition/Emergenetics/Fatigue Risk Management/Decision Making/Emotional Intelligence/Proficient in Microsoft Word/Excel.

OTHER ACHIEVEMENTS

Athletic Scholarship – University of Central Florida

Professional Pilot Program CCBC – completed ground school & solo of aircraft.

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