Anthony Plum

Experienced Manager with proven sales record

New Orleans, LA 70131

ad319f@r.postjobfree.com

+1-312-***-****

Manager with over 20 years of experience in all aspects of service with a proven track record of driving business and delivering superior guest service. Exceptional leadership skills and a demonstrated ability to increase repeat business, manage and train staff, and coordinate seasonal events. Strong team- building skills and excellent conflict resolution abilities guarantee satisfaction for both staff and clients. Expert at working efficiently with extremely creative problem solving skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Food and Beverage Manager

Hilton - New Orleans, LA

March 2022 to Present

Interviews, selects, trains, supervises, counsels and disciplines department staff for the efficient operation of the outlet.

Organizes and conducts pre-shift and departmental

meetings communicating pertinent information to the staff, such as house count and menu changes. Schedules and directs staff in their work assignments. Visually monitors and takes corrective action to ensure food quality and service standards are met.

Provides guidance for improvement and implement necessary adjustments for consistency.

Regularly reviews and evaluates the degree of customer satisfaction of In Room Dining, Le Croissant and River blends; recommends new marketing and/or operational policies and procedures when necessary to keep up with demand and market changes; investigates and resolves food quality and service complaints. Interacts positively with customers.

Maximizes outlets (In Room Dining, Le Croissant, River blends) department profitability; implements effective controls of food, beverage, and labor costs and monitors the In Room Dining budget to ensure efficient operations, including achieving budgeted revenue and labor expenses. Ensures par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product.

Evaluates cost effectiveness of all aspects of operation. Develops and implements cost savings and profit enhancement measures.

Utilizes computer systems to accurately charge customers, creates forecast and revenue reports and write correspondence.

Responsible for ensuring compliance with all Hilton Worldwide policies and procedures that relate to the outlets as well as all local, state and federal laws and regulations; responsible for ensuring cleanliness and proper sanitation of all work and service areas. Participates in the development, implementation and marketing of new and creative menus; promotes the cross-selling of other hotel outlets and company. Spirits Specialist/Assistant Store Manager

Martin's Wine Cellar - New Orleans, LA

November 2021 to March 2022

• Customer service providing information and guidance on selection of fine wines and spirits.

• Maintenance of staff RVC cards and binders for compliance.

• Time and attendance monitoring and payroll services.

• Ordering, vendor relations and shelf management. Assuring proper product and placement in the store.

• POS assistance and troubleshooting.

• Store opening and closing duties, daily reporting and safe counts. Food and Beverage Manager

Audubon Nature Institute - Zoo - New Orleans, LA

2018 to 2020

• Evaluate and maintain F&B employee files and performance logs in a timely and orderly fashion for 110 employees.

• Develop and motivate concession workers and supervisors in their daily assignments

• Manage all concession operations at the 12 facilities at the zoo

• Interview and hire perspective employees

• Weave quality entertainment through the guest experience

• Assist with management and implantation of festivals and special events to include Zoo to Do, Mothers Day, Go Forth, Zoobilation, Sealabration, Boo at the Zoo and other major events hosted by The Audubon Nature Institute

• Respond to all guest concerns in a timely manner

• Meet with venders to discuss product mix and implementation

• Maintain departmental budget within the given parameters assuring proper classification of expenditures, maintaining cost overruns and maintaining proper staff levels to assure proper labor cost while maintaining smooth business operations

General Manager

Good Friends Bar - New Orleans, LA

2013 to 2018

• Reduced inventory cost by 20% through evaluating and streamlining vendor selection process.

• Achieved 3 consecutive years of record breaking profit through new staff training and overall image

• Drove a continual social media campaign to achieve 93% customer retention rate.

• Manage every aspect of daily operations including product, sales and entertainment value

• Lead and coordinate the setup of special events and private parties Restaurant Manager

Creole Cuisine - New Orleans, LA

2011 to 2013

• Managed and developed a staff of 45 employees to ensure proper quality of product and service

• Scheduled 93 shifts per week for 4 different departments

• Complete weekly beer, wine and liquor inventory counts and formula input

• Order liquor, beer and wine and maintain vendor relationships

• Interview, hire and terminate when necessary

• Oversee and create daily message for social media Restaurant and Bar Owner/Operator

Cinners chili parlor & cocktail lounge - Chicago, IL 2005 to 2011

• Managed total restaurant operations including staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares

• Created and hosted long running social nights such as Music Trivia, Vinyl Night and Dart League

• Designed, created and maintained website, social media and in-house advertising. Also purchased and designed all print advertising

• Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premises

Manager/Owner

The Playground Studios - Sacramento, CA

2000 to 2005

• Purchased an old post office and created a complete music community providing rehearsal space, six studios, stage area and lounge

• Produced weekly live internet radio show "Live from The Playground"

• Built long term partnership with national acts like Tesla, Stoneground and Sublime to use stage for various projects

Lead Singer / Manager

P.S. Chambers / Karmic Book Heroes - Sacramento, CA 1999 to 2005

• Lead singer and primary songwriter for regionally successful, professional, touring band performing original music

• Maintained all web presence, designed all collateral and marketing campaigns to insure industry success of the brand in multiple markets

• Booked all shows and handled all band scheduling Operations Manager

America Live! - Harborage LTD - Cincinnati, OH

1993 to 1999

• Coordinated the opening of new facilities and revitalized existing properties

• Enhanced guest experience through creation of venue specific events and specialty drinks

• Hired, trained and managed 350 employees on average at each property including door hosts, servers, bartenders, cooks, DJs and managers

Education

Bachelor of Science in Communications

Ohio University - Athens, OH

Skills

• # Budgeting & Cost Controls (10+ years)

• # Teambuilding/Training/Supervision (10+ years)

• # Safety/Sanitation/Quality Controls (10+ years)

• # Strategic Marketing & Sales (10+ years)

• # Restaurant & Kitchen Design (10+ years)

• training (10+ years)

• Restaurant Management

• Purchasing

• Print Advertising

• Labor Cost Analysis

• Culinary Experience

• Profit & Loss

Links

http://www.nola.com/bar-guide/index.ssf/2012/07/good_friends_bar.html Awards

Top 10 Bars in New Orleans 2015

2015

Nola.com awarded Good Friends Bar for the first time while I was General Manager Top 100 Gay Bars in the World 2015

2015

Out.com awarded Good Friends Bar as a Top 100 for the first time while I was General Manager Best Bar Trivia for Music Trivia 2009

2009

Chicagotribune.com awarded to Cinners - chili parlor & cocktail lounge Best Guest Service

2010

Chicagotribune.com awarded to Cinners - chili parlor & cocktail lounge Assessments

Attention to Detail — Highly Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Sales Influence & Negotiation — Highly Proficient

July 2020

Influencing and negotiating with customers.

Full results: Highly Proficient

Recruiting — Highly Proficient

July 2020

Managing the candidate sourcing and selection process Full results: Highly Proficient

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient July 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient July 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

General Manager (Hospitality) — Highly Proficient

July 2020

Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.

Full results: Highly Proficient

General Manager (Hospitality) — Highly Proficient

September 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient

Attention to Detail — Highly Proficient

October 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Verbal Communication — Highly Proficient

October 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Supervisory Skills: Motivating & Assessing Employees — Expert October 2020

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Expert

Management & Leadership Skills: Impact & Influence — Expert November 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Expert

General Manager (Hospitality) — Highly Proficient

September 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient

Emotional Competence — Highly Proficient

November 2020

Managing one's own emotions and understanding those of others Full results: Highly Proficient

Restaurant Manager — Expert

October 2020

Managing restaurant staff and meeting customer expectations Full results: Expert

Management & Leadership Skills: Planning & Execution — Highly Proficient October 2020

Planning and managing resources to accomplish organizational goals Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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