Isaura Figueroa

Delray Beach, FL *****

Cell: 954-***-****

Email: Ifigueroa1224@gmail.com

Dis?nc?ve Personnel

Dec 2021- Current Staffing Company-Account Receivables Manager

• Daily post payments & remote deposit checks

• Daily reconcilia=on bank amounts vs Ach/Chks Collec=ons on any outstanding invoices 45 to 90 dso

• Work with Onboarding specialist on new accounts

• Contracts: MSP, VMS and ACÁ fee to be applied to current & exis=ng accts

• Reconcile all posted accounts for controller for bank using pivot table report for weekly eligible bank loans

• Work with recruiters with perm placement & temp employees

• Weekly mee=ng with Teams re: new account & exis=ng accts

• Weekly generated invoices to customers

• Weekly master list of fees to be updated

• AR aging reconcilia=on

Nigh?ngale Nurses

June 2021 – Dec 2021 Staffing Company-Senior Accounts Receivable Specialist

• Collec=ons on past due invoices 60-90 days out

• Daily Reconcile and post payments

• Create Debits & Credit memos, apply to invoices

• Run weekly payment reports

• Apply VMS Fees to new accounts

• Call clients on payments due, issues with accounts. Connec?on IT

Dec 2020-June 2021 IT Company-Accounts Receivable Specialist

• PorWolio of 200 ac=ve accounts $1.5 million and above Research account from current to 120+ Days out

• Research accounts to apply payment RMA’s for returns on products Reconcile accounts on weekly basis Send statements on current and past due invoices Weekly, biweekly and monthly

• Team Mee=ngs with the sales dept Use Traxx JDE to invoice accounts Manual and consolidated invoices when needed Portals; Ariba, Coupa Weekly calls and email follow up with customer on accounts standing

East Coast Farms & Vegetables

July 2020 – Dec 2020 Farm-Accounts Payable/Accounts Receivable Manager

• Receive and enter invoices into Famous So`ware (vouchered)

• Print out weekly cash requirements for payments

• Print checks along with copies of invoices-Also manual checks

• Scan all documents including checks, invoices, and emails • Reconcile CC statements • Credit references for vendors

• AR – report send emails with statements

• AR-Collec=ons calls for past due invoices for payment • Office supplies, filing and scanning Sept 2018 – J&J Family of Farms Loxahatchee

Sept 2018 – Jan 2020 Farm-Grower Cost Accountant

• Handles grower agreements, which may include processing/calcula=ng payments, running weekly reports, and summarizing end of season growing cost.

• Audit Payment Payables for weekly grower payments

• Maintains accurate and detailed growing cost expenses by crop/growing loca=on and analyze yields & cost as needed.

• Reviews and balances weekly grower analysis reports for accuracy.

• Manages cash flow payments for mul=ple growing loca=ons.

• Provides accoun=ng, financial and systems support.

• Communicates with opera=onal managers, department and company colleagues as needed to resolve discrepancies.

• Communicate with growers regarding funds

Sandow Media, Boca Raton

2013-2018 Media Company-Accounts Receivable Specialist

• Data Entry – post all payments received

• Reports weekly of all updated accounts

• Set up contracts in Admate

• Set billing payments, installments

• Month Aging Report-Collec=on Purposes (calls, emails)

• Reconcile expense report (using Concur so`ware)

• Provide accoun=ng assistance to managers

• Audits all year long

• Work with collec=ons on past due payments

• Monitor and analyze work to develop more efficient procedures and use of resources while maintaining a high level of accuracy

• Run monthly invoices 2x a month/Scheduled CC/ACH run (200 inv bi-weekly)

• Track reps’ contract/commissions and updates

• Enter Journal Entries for the prior month before closing.

• Using Great Plains

ICAN Benefit LLC, Boca Raton, Fl Health Insurance-Accounts Payable Manager 2011-2012

• Manages AP. Includes, Customer Vendor Rela=ons, and the AP disbursement group which handles all check disbursements.

• Manages accoun=ng func=ons including maintenance of general ledger, accounts payable, accounts receivable, and project accoun=ng; ensures accuracy and =meliness.

• Develops implements and maintains systems, procedures and policies, including accounts payable func=ons to ensure adherence to company guidelines.

• Manages monthly closing of financial records and pos=ng of month end informa=on; ensures accuracy of financial statements.

• Provides accoun=ng assistance to project managers and opera=ons staff; responds to financial ques=ons/concerns to meet business needs.

• Reconcilia=ons reports for the month’s end. 2009-2011 Ican Benefit Group Boca Raton, FL Quality Assurance Supervisor for call center Health Insurance

• Monitor Member Service calls; evaluate skills and behaviors in accordance with Quality Assurance guidelines.

• Provide individual feedback/mentoring clarifying behaviors and consistency to member service reps.

• Iden=fy prevalent trends and recommend immediate resolu=on techniques

• Compile call sta=s=cs in order to report stats on daily basis for individual and team.

• Partner with training team in order to assist or facilitate the training of new reps and supervisors as it relates to Quality.

• Document and provide data to iden=fy opportuni=es for con=nuous training of new and exis=ng representa=ves

• Perform an average of 200 quality observa=ons per month.

• Facilitate calls with member service reps and Supervisor

• Weekly mee=ngs for compiled and updated informa=on ICAN Benefit LLC, Boca Raton, Fl Reten?on Supervisor for call center - Health insurance 2007-2008

• Daily mee=ng with Team of 10 reps.

• Distribute cancella=ons email, lepers or faxes to the reten=on team to retain

• Take escalated calls from member services and reten=on team

• Terminate all cancella=on in sale center

• Call US NOW and Rx-edo to research any open claims to determine refund

• Special Projects: reten=on log, scripts, policy and procedures

• Make sure clerical has every email printed out and follow up with faxes and lepers throughout the day

• Create daily folders for cancella=on once the refund/non-refund is completed for the day

• Verbal Cancels on escalated calls

• Emergency refunds (Depending the situa=on)

• Keep a daily spread sheets of retained and cancella=on log

• Trained reps on customer service as well as retaining members Access Diabe?c Supply, Pompano Beach, FL

2006-2007 Health Supplies -Compliance Coordinator/QA Supervisor for call center

Compliance Coordinator/QA Supervisor for call center, Health care- Durable Medical Equipment

• Daily mee=ngs with Director of Compliance

• Complete and confirm internal audit for different Medicare regions

• Coach and monitor teammates to ensure pa=ent sa=sfac=on

• Par=cipate in weekly internal and external calibra=on with Supervisors

• Meet weekly, monthly and quarterly goals for the department as well as the company

• Complete product knowledge training on monthly basis for teammates

• Complete customer service training done a monthly basis for team Na?ons Health, Sunrise

2005-2006 Health Supplies-Quality Assurance Representa?ve for call center

Health Care-Durable Medical Equipment

• Coach and monitor teammate to ensure pa=ent sa=sfac=on

• Par=cipate in weekly calibra=ons with Supervisor of each team

• Implement and develop training and quality procedures and guidelines

• Maintained weekly and monthly spreadsheet to iden=fy goals Technion Communica?on partner/AMEX Credit Cards- Quality Assurance Specialist 2003-2005

• Train, coach, and monitor agent to ensure customer sa=sfac=on

• Conduct weekly, monthly and quarterly ac=on plans to maintain 98% or higher in compliance goal

• Monitor current processes and procedures to ensure meet compliance requirements Educa?on:

• Majored in Business Management 2006-2010

• Minor in accoun=ng FIS Technical School for Fiber Op=c Compliance and Audi=ng 1998-1999 Cer=fied in Fiber Op=c, technical support

• Walton High School, Bronx, New York Diploma 1989 Proficient in Word, Outlook, QuickBooks, EXCEL, Power Point and QuickBooks, Sale Centre, Admin 123, Admate, Great Plains, QuickBase, Avionte, Famous

Language: English & Spanish

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