Curriculum Vitae

Donna San Salvador

P.O. Box *51833

Cape Coral, FL 33915

239-***-****

ad3196@r.postjobfree.com

Objective

Business owner and licensed therapist looking to leverage a knowledge base of 10 years of experience as a business owner and marketer, as well as previous sales and general office experience (including temp work), into your current job opening for an office assistant/receptionist/sutomer service representative. Possession of professional sales history with mortgage loans, real estate and title companies. Experience working in many office settings and customer service positions. My communication skills, as well as, knowledge of psychology are additional benefits to your company in any sales position or administrative/customer service opportunity. My goal is to utilize my comfort with public speaking, history of successful marketing and outgoing sales dynamic to change careers and increase revenue for myself and my employer.

Accomplishments

1995, University of New Orleans, BA in Communications

1999, Florida Licensed Mortgage Broker

2003-2006 Florida Licensed Notary Public

2005, Recipient of United States Patent

2006-2008 Florida Licensed Real Estate Associate

2008, Florida Guardian ad Litem

2009, Proud Mother of Pierce San Salvador

2009, Student Member American Counseling Association

2011-2015, Chi Sigma Iota-Alpha Upsilon Sigma Chapter (Honors Society)

2012, (Sept. 2008-April 2012), Argosy University, MA in Mental Health Counseling

2012-2028, National Certified Counselor (NBCC)

2013-present, Opened Florida Business; Whole Person Wellness, Inc

2016, Licensed Mental Health Counselor (MH14116)

2016, EMDRIA Approved EMDR Trained Therapist

2021-2023 American Heart Association BLS, CPR and AED

Work Experience

1/2013-Present (P/T); Whole Person Wellness, Inc. (Self-Employed/Private Practice)

Owner and Therapist

Utilize knowledge of marketing, research, and computer skills to maintain caseload of private clients. Provide therapy and research based practices/skills to aid clients in producing the change they are seeking in their lives.

Continually update education to maintain standards of care within practice, develop a research based cache of therapeutic tools and resources to provide assistance to clients in various areas of development.

Utilize computer skills (Word, Powerpoint, Internet) in daily counseling practices, as well as some skills (Excel, Zoom, Doxy) for business practices.

Learn various EMR (electronic medical records) systems for various Part-Time positions (Lauris, Therapy Notes, Cerner, Anasazi, etc.) to utilize record keeping.

8/2020- 4/2021 (P/T); Synergy EAP (Division of SalusCare)

Student and Staff Counselor

Introduced students and faculty of their EAP benefit through various marketing approaches.

Presented various mental health topics to students in class and online in various forums. Including development of open forum discussion through Zoom platform on topics of interest to student body, offering research based information and discussions.

Utilize brief solution focused therapy for students and staff and their families.

Successfully documented all interactions through EMR system and create and maintain referrals to community resources.

6/2015- 07/2020 (PRN); SalusCare ACSU

Discharge Clinician

Responsible for reviewing and revising aftercare plan with patients prior to discharge, and positively influencing patients to follow up with community resources post discharge.

Established therapeutic contact with family members and/or other persons related to the patient’s ongoing care. Successfully documented all interactions and finalized discharge plan throughout patient’s record.

2/2019-06/2019 (P/T); Pearl Recovery

IOP Group Facilitator

Formulated group topics, guide individuals to engage and support one another in group discussions.

Linked subject matter to personal experiences and encouraged consistent participation and insight. Successfully produced an environment of support and empathy that led to patient trust and utilization of the group for recovery support and healing emotional wounds.

Documented group subject matter and member participation in accordance with patient treatment plan, which was utilized for completion of billing and record maintenance.

1/2015-01/2017; GET Network Foundation (Volunteer)

Adult Transgender Support Group Leader

Guided individuals to support one another in various stages of transitioning, find resources to utilize in the community, and discover new ways of coping with relationship and personal changes.

Supported and encouraged group members to continue supportive friendships outside the group setting and to contribute to fundraisers and community events.

3/2014-02/2015; Fort Myers YMCA

Program Director

Responsible for oversight and ongoing development and implementation of the YMCA’s National Reach & Rise™ Mentoring Program, procuring several volunteers to mentor children in the program. Compassionately enrolled families and their children to receive therapeutic mentoring.

Dynamically established the Reach & Rise™ Program Model by recruiting, training, and matching volunteers, as well as producing relations that aided in managing risk. Outreach to local schools and aftercare programs to enroll children in need of therapeutic mentoring, creatively linking alliances between schools and the program.

Ensured the uniformity of training curriculum, data collection, outcome objectives, and ongoing clinical support. Directors also organize planned activities and community service days.

Served as the clinical mind for the respective association and document outcomes and data per program protocols.

5/2011- 4/2012; Salvation Army

Internship

Expertly performed clinical assessments and developed treatment plans for substance abusers referred by Lee County Adult Drug Court – Post Adjudication and several self-referred clients.

Referred patients, clients, or family members to community resources or to specialists.

Maintained confidentiality of records relating to clients' treatment.

Guided clients in the development of skills and strategies for dealing with their problems.

Encouraged clients to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their relationships individually, in family settings and in group sessions.

Prepared and maintained all required treatment records and reports.

Developed and implemented treatment plans based on clinical experience and knowledge.

Met with families and other interested parties to exchange necessary information during the treatment process. Collected information about clients through interviews, observation, and tests.

1/2011-04/2011; Hope Hospice

Practicum

Guided clients in the development of skills and strategies for dealing with their problems.

Counseled clients and patients, individually and in group sessions, to assist in dealing with grief, adjusting to life, making changes, and life review.

Maintained confidentiality of records relating to clients' treatment.

Met with families and other interested parties to exchange necessary information during the treatment process.

3/08-2/09 CTV Media Group (P/T)

Co-Host (Dining Out Florida Style)

Interviewed owners, chefs, and patrons of local restaurants while featuring and commenting on atmosphere, entertainment, and especially food for a local television show.

7/06-1/08 AA South Florida Mortgage (P/T) & Absolute Equity Realty Group (P/T)

Mortgage Broker & Real Estate Agent

Marketed myself as an area agent using different advertising mediums.

Represented buyers and sellers in their residential Real Estate needs.

Originated client leads, signed clients to residential mortgages, procured loan approvals from various types of lending institutions, and processed loan through to closing.

1/06-7/06 Excel Title of Florida, LLC

Marketing Representative/Closer

Assisted in opening the company’s newest branch office. Utilizing contacts within the mortgage community, was able to produce many closings and relationships for the compan.y

Assisted the Marketing Director prepare presentations for new clients and maintain accounts.

Aided handling escrow funds, scheduled and performed all closings in Lee County.

3/05-12/05 Countrywide Wholesale SLG

Area Manager

Generated and maintained broker accounts, introduced the Countrywide sub-prime product line to local offices, and conducted follow up from loan submission to funding. Produced over 1mm consistently, often surpassing more senior Area Managers. My suggestions for improvement to service and new products were adopted in more than one instance.

11/03-03/05 Westminster Title Agency (Division of Toll Brothers)

Marketing Representative/Closer

Introduced the company’s newest branch office to contacts, and built title relationships with them.

Responsible for generating new clients and maintaining accounts, as well as conducting out of office and after hour closings.

Maintained memberships with local organizations to create community relations for the company. Represented the company at seminars and trade shows.

Successes include taking the company into the black, producing top sales, and gaining name recognition in the area.

12/02-11/03 Home Equity of America

Account Executive

Generated and maintained broker accounts and relationships in a new territory for the bank. Expanded broker knowledge of equity lines and improved area sales.

Trained mortgage brokers on product guidelines, and continually tracked loan submissions through to closing.

Produced top sales in SWFL region, and tripled the contact base for the bank.

11/01-12/02 J.E.T. Mortgage Corp.

Mortgage Broker

Processed loans for 3 brokers and myself.

Originated client leads, signed clients to residential mortgages, and procured loan approvals from various types of lending institutions.

9/00-11/01 Southland Mortgage

Mortgage Broker

Originated client leads, signed clients to residential mortgages, procured loan approvals from various types of lending institutions, and

Created customer liaisons by swiftly and successfully processing loans through to closing.

5/97-11/00 Soft Impressions of Lee County, Inc.

Office Manager/Salesperson/Trainer (P/T)

Sold feminine attire and trained/supervised new sales personnel.

Assisted in ordering, inventory, bookings, and general office management.

3/99-08/00 Signature Mortgage, Inc.

Mortgage Broker

Originated client leads, signed clients to residential mortgages, procured loan approvals from various types of lending institutions.

Closed approximately 400K per month.

12/98-03/99 Rottlund Homes for Remedy Staffing

Marketing Director/Sales Administrator (temporary)

Created marketing campaigns implementing various forms of advertising and events, and handled all aspects of event planning and media choices producing name recognition in the area.

Organized all sales reports and customer sales files for use by all departments.

2/98-12/98 The Home Team Inspection Service

Office Manager

Generated home inspection reports, acted as customer liaison, scheduled appointments, and assisted with marketing promotions.

6/97-03/98 Meridian Broadcasting

Radio Personality and News Anchor

Located format driven news stories from the news wire, edited to fit listener profiles, and read live on-air morning news for WARO and WPRW.

Received highest rating for WARO morning show since station’s inception.

9/96-5/97 Tribune Broadcasting

Master Control Operator

Operated camera for the late night news on WGNO (ABC affiliate New Orleans).

Dubbed commercials and operated reels for late night television.

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