KERMITT HOWARD

Senior IT Product Manager

ad317n@r.postjobfree.com • 661-***-****

Morrisville, NC

Summary

Multifaceted, innovative, and solution-focused senior IT management professional with wide-ranging experience providing executive technical leadership, development, integration, and governance to high-growth organizations. Expertise in managing IT infrastructures, product deployments, and strategic operations along with demonstrating deep proficiency in Agile Scrum methodologies. Information technology leader with a strong customer service orientation; always finding new opportunities to improve the efficiency of team members in the field and office. Instrumental in project management, cost saving, business transformation and change, budgeting, service delivery, procurement and commercial management, energy forecasting, and data center administration. Intuitive leader with interactive communication skills, adept at providing essential consultative support and building key relationships through effective interpersonal, organizational, and leadership abilities.

Technical Proficiencies

Jira Atlassian Tools, Jira Align, QTEST, SoapUI, Q-Test, Cucumber, HP Quality Center, HP ALM, Mercury Test Director, Load Runner, QTP, Selenium, TOSCA, Rational Rose, ASP.NET, Rational ClearQuest, Oracle, SQL, Linux, Microsoft Project, SharePoint, Windows XP, RPG, AS400, Unix, IBM Mainframe, Client- Server, XML, Remedy, JIRA, JMeter, Mongo DB, Ruby, Java/Java Scripting, VB Scripting, VMWare ESX Server, Oracle Virtual Box, AWS

Career Experience

Anthem, The Anthem Companies, Inc., WFA - Durham, NC 03/2015 – 6/2021

Product Management, Senior Sydney Member Engineering

Partner with senior business management and IT teams for identifying customers’ needs along with incorporating new features within existing products to ensure technical accuracy, compliance, and completeness. Collaborate and coordinate with product management experts, internal stakeholders, and end users to define, document, and implement new product requirements along with devising product vision, backlog, and roadmap. Stay updated with global regulatory requirements and industry best practices related to Medicaid and electronic reporting requirements, and related regulations.

●Enhanced stakeholders’ satisfaction via delivering quality products within allocated time by executing Agile framework and within Agile software development processes and methodologies while incorporating the ability to change into the product.

●Engaged in in-house product development and launching process while defining key metrics for launched products using Agile Methodologies.

●Work closely with Technical Teams to maintain site standards related to new development. Creating, improving and maintaining content to achieve business goals.

Toshiba Global Commerce Solutions, Durham, NC 03/2014 – 03/2015

Software Performance Analysts

Delivered strategic insights for managing quality assurance and integration testing activities along with designing test strategies, plans, and test cases for powerful, function-rich applications, including IBM’S 4690 OS and ACE/EPS applications. Monitored team performance and productivity while assuring stringent compliance with QA standards and best practices.

●Created manual test cases in QC and automation test scripts for debugging as well as formulated valid test approaches and scenarios while ensuring compliance with Software Development Life Cycle.

●Recorded significant reduction in operational cost, departmental efforts, and time for debugging, diagnosis, and maintenance during the full software development lifecycle via devising technical system design for testability.

●Communicated defects with the software developers and senior team members as well as documented all the inconstancies and prepared detailed QA test plan to realize expected outcomes.

Vocado LLC, Long Beach, CA 11/2012 – 02/2014

Overall QA Test Lead (Contract)

Oversaw the administration and maintenance functions for testing the functional performance and scalability aspects of the Client’s solution on a web-based application to meet and exceed clients’ expectations. Held overall accountability test quality and deliverables across all parameters, both functional and non-functional, including performance, security, and usability.

●Navigated the organization-wide quality process initiative that optimized product delivery time.

●Directed, mentored, motivated, and inspired a team of quality assurance experts along with instructing professionals in test planning, preparation, and execution of innovative software products.

●Formulated the entry and exit criteria for System Integration Testing and User Acceptance Testing.

ADT Security Systems, Valencia, CA & Irving, TX 09 /2011 – 11/2012

Enterprise QA Test Manager (Contract)

Gathered, evaluated, and defined functional and technical requirements of potential products and transformed into comprehensive test plans. Supervised professionals in executing functional, regression, and integration testing of 3rd applications in a pre-production environment. Piloted high-performance experts in conducting requirements analysis, traceability, test case development, test execution, and defect management using HP Quality Center.

●Administered all the troubleshooting functions, leading multiple experts, from development, testing, and operational domains for documenting all the defects while assuring the smooth flow of business processes.

●Established QA standards with approving results, documentation, and tracking system updates.

Additional Experience

SR. QA Lead (Contract), Kaiser Permanente, Pasadena, CA

QA Lead (Contract), Bank of America, Agoura Hills, CA

Quality Assurance Lead (Contract), Kaiser Permanente, Rancho Cucamonga, CA

Lead Quality Assurance Analyst (Contract), Pfizer, Inc., Santa Monica

Lead Quality Assurance Analyst, Walt Disney Co - The Disney Store, Inc., Glendale, CA

Software Quality Engineer, Texas Instruments - DSE Group, Dallas, TX

Computer Programmer, United States Air Force - Keelser AFB, George AFB, Norton AFB, Edwards AFB

Education

B.S. Computer Science

Grambling State University, Grambling, LA

Certifications & Professional Training

United States Air Force Officer (Captain-03) – Software Engineer (1988-1995)

ASQC Certified, Six Sigma Black Belt, ISO 9001, SEI-CMM, & DOD Contract and Software Standards. Certified Agile PO/PDM, Certified Safe Agilist

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