Tammy Fague

(C) 832-***-**** ad317a@r.postjobfree.com Houston, TX 77033

Summary

I am seeking a customer service, accounting or an administrative position that is suitable for my qualifications. I hope to be given the opportunity to develop and fully utilize my skills and to contribute to the overall efficiency and success of your business. Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring 15 years’ experience to a rewarding to new position.

Skills

Claims processing

Eligibility review

Client intake

Consultation and advisory

Data entry

Records maintenance

Application assessment

Recordkeeping and data input

Telephone etiquette

Customer service

Problem resolution

Insurance billing

Administrative support

Invoice generation

Experience

Disaster Case Intake Specialist, Baker Ripley, October 2019-Current Houston, TX

Determines program eligibility based on funder requirements and maintains an assign caseload of 45 – 50 cases. Develops a professional rapport with clients to help them make informed decisions and to determine the best course of action for both short and long-term recovery needs. Identify and works to resolve barriers in a mealy manner as well as skillfully gathers and analyzes information. Verifies disaster-related unmet needs and provides crisis intervention as needed. When applicable, works with clients to determine a clear pathway to obtain home repairs, including working with the client, contractor, and funder throughout the home repair process. Works with clients to manage behaviors that may accompany mental or behavioral illness to maximize client's ability to recover. Provides clients with educational information on preparedness, benefit of provide insurance, FEMA, and/or other related topics to aid in long term resiliency.

Tier 2 Customer Service Representative, Top Knotch (City of Houston Contract), April 2018- September 2019

Houston, TX -Verifies information in Infor Public Sector and Records Management system for updating and archiving compliance work order files. Maintain and updating weed cut files, DAP files, work order files and completing work final reviews resource usage fees.

Disaster Case Customer Service, Tele Tech (FEMA Contract), September 2017- November 2017 Houston, TX

Received incoming calls from FEMA directly supporting those in need of emergency assistance, housing, and referrals to other support organizations.

Helped clients complete their applications on the Disaster Assistance website and reported their application status.

Medical Management Specialist I, Kelly Services, January 2017- June 2017 Houston, TX

Gather clinical information regarding case and determines appropriate area to refer or assign case (utilization management, case management, QI, Med Review).

Provide information regarding network providers or general program information when requested.

Assist with complex cases and act as liaison between Medical Management and/or Operations and internal departments.

Maintain and updates tracking databases and prepares reports and documents all actions.

Education and Training

Business Administration, Texas Tech University, Lubbock, TX

University of Houston, Houston TX

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