Maria Wynn

Enthusiastic and passionate customer service

Haslet, TX 76052

ad3179@r.postjobfree.com

+1-414-***-****

Seeking a full time position to utilize skills for the best customer service possible. Long-term commitment with a strong desire and ability to advance within the company. Authorized to work in the US for any employer

Work Experience

Licensed Healthcare Telesales Agent

Connexion Point LLC - Haslet, TX

September 2021 to Present

inbound sales position; fielding inbound inquiries and selling appropriate plans, in a compliant manner that aligns with all state and federal healthcare regulations, to members and prospects calling in to ask questions about their coverage and looking for a new plan to enroll in. Loss Mitigation Specialist

Dovenmuehle Mortgage, Inc. - Brookfield, WI

May 2020 to September 2021

To mitigate potential losses on delinquent loans using various alternative, including pre-foreclose sales, modifications, stipulated repayments agreements, and deed-in-lieu of foreclosure. The primary responsibility of the Loss Mitigation department is to reduce losses to borrowers, investors, and clients by attempting to prevent a loan from going into foreclosure. Account Representative

Choice Care Transportation - Milwaukee, WI

July 2019 to February 2020

Keep records of customer interactions and transactions, complaints, and comments. Received and recorded requests for medical appointments and personal transportation. Check authorization for transportation. Dispatch call to driver for return pickup. Update tracking, files and documents timely and efficiently. Operate power point, excel and outlook programs. Operate multi-phone line systems with abilities to transfer calls and retrieve messages. Keep organizational and problem- solving. Responsible for develop and implement office policies by setting up procedures and standards to guide the operation daily.

Collection Representative

Navient/Duncan Solutions - Milwaukee, WI

November 2018 to June 2019

Correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Collect on outstanding meter, parking, traffic, and tolls ticket. Update debtor current information. Provide accurate account and dispute information. Authenticate customer upon speaking to them. Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts.

Customer Service Representative

TMX Finance - Milwaukee, WI

August 2018 to November 2018

Assist customers effectively by solving customer disputes. Provides customer additional information or explains service. Collect on outstanding loans. Build relationship with current customer. Discusses products offered and ensures customer satisfaction. Handle incoming calls or inquiries from prospective customers or clients for title and personal loans. Open and maintain customer accounts by recording account information.

Customer Service Representative

Randstad - Menomonee Falls, WI

February 2018 to May 2018

Call on customers in open territories. Discusses products offered and ensures customer satisfaction. Handle incoming calls or inquiries from prospective customers. Help gain/update contact information for customers. Receive orders and enter them into the computer program system. Respond to inquiries from customers and sales representative regarding price, availability, orders changes. Contribute to team effort by accomplishing related results as needed. Suggest solutions when a product malfunctions. Insurance Agent

Colonial Life - Waukesha, WI

March 2017 to November 2017

Discuss products to customer such as accident, health, disability, dental group or individual insurance. Made contact with clients by phone, mail, and office drops. Visited offices to establish and build relationships with clients. Develop positive working relationships with clients. Approach clients via cold calling and direct mail to inquire about their insurance situations and future needs. Deliver policy proceeds after a claim is filed and approved. Explain the differences in policy specifics so clients can make informed decisions about their purchases. Assist with obtaining underwriting approval. Respond to client's questions and complaints. Follow up with clients after initial meetings or conversations. Participate in continuing education programs in both insurance and sales. Loan Specialist

Randstad - Milwaukee, WI

October 2009 to April 2012

Provide accurate status update on the account. Provide excellent customer service Find the right product to fit the need of the customer. Collect varied documents from customer as well as third parties required to support decision of loan approval. Inform customer of the process of a short sale. Keep organizational and problem-solving. Responsible for develop and implement policies by setting up procedures and standards to guide the operation daily. Collect on mortgage outstanding balance on loans and discuss option of refinancing.

LICENSE

LIFE/HEALTH INSURANCE

Education

B.S. in Business Administration Minor in Business/Finance Strayer University - Milwaukee, WI

October 2012 to March 2022

Skills

• Microsoft Word

• Sales

• Microsoft Office

• Customer Service

• General Ledger Accounting

• Journal Entries

• Account Analysis

• Loss Prevention

• Insurance Sales

• Microsoft Excel

• Microsoft Outlook

• Litigation (2 years)

• Call center (10+ years)

• Accounts receivable

• Filing

• Typing

• Mortgage servicing

• Negotiation

• Financial Statement Preparation

• Risk management

• Communication skills

• Research

• Windows

• Microsoft Access

Certifications and Licenses

Life and Health Insurance

March 2022 to March 2024

Insurance

Computerized Accounting

May 2003 to Present

Insurance Producer License

Contact this candidate