Customer Service Representative

ZAKIYAH MYERS

PROFILE

Highly motivated and dedicated customer service representative with over 5 years of experience in providing exceptional customer support. Proven ability to handle high volume calls while maintaining a professional and friendly demeanor. Skilled in resolving customer issues and ensuring their satisfaction. Strong communication and problem-solving skills, with a track record of meeting and exceeding customer service goals. Able to adapt quickly to new technologies and procedures. Committed to delivering excellent service and building positive relationships with customers.

EXPERIENCE

Customer Service Representation, AVM Services — Jan 2023-July 2023

Answer phone calls and emails from customers

Assist Customers With Concerns

Resolve Customer Complaints

Process Vending/Coffee Orders

Help with accounts receivable

Enter orders into system

Enter Invoices into database

File Papers

Inbound Expert, Target — August 2021-September 2022

Provide Assistance and Support To Customers

Efficiently Answer Questions

Stocking and Setting Products

Unload Truck

Check Inventory and Price Accuracy

Ensure Cleanliness of Areas for Customers

Direct Care Worker, Miracle Path Staffing — November 2018-March 2020

Assists with Activities of Daily Living

Multi-tasking

Meal Preparation and Planning

Mobility Assistance

Light House Keeping

Adhere to Daily Schedule

Retail Associate, T.J. Maxx — November 2017-September 2018

Greet and Assist Customers

Cash Handling

Processing Payments

Stocking

Assist With Damaged Goods

Merchandising

Returns/Exchanges

Intern, City Hall — April 2015-June 2015

Filed Papers

Sat In On Important Meetings

Received and Placed Calls

Assist With Community Engagement

EDUCATION

Mastery Charter Pickett Campus — High School Diploma 2017

Community College of Philadelphia- One Year In Health Studies Major September 2017- December 2018

Entry Level Professional Nurses Training— September 2018

SKILLS

Email & Phone Etiquette

Excellent Verbal & Written Communication

Active Listening

Problem Resolution

Team Collaboration

Time Management

Works Well Under Pressure

Sales Support

Data Entry

MS Office

Customer Satisfaction

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