WILLIAM JOSEPH CARPENTER

602-***-**** – ad3175@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE (REMOTE)

Professional with extensive experience meeting company customer service expectations. Exceptional interpersonal, oral, and written communication skills. Ability to identify customer needs by phone and supply service requested with consistent follow up. Focus on increasing revenue and profitability for an organization. Understand the importance of company confidentiality on all levels. Ability to be an effective team member or a sole contributor.

KEY QUALIFICATIONS

Customer Service – Relationship Management – Problem Resolution

Revenue & Profit Focus – Customer Follow-up – Database Management

Customer Satisfaction – Strategic Planning – Organization – Time Management

Microsoft Word, Excel Access, PowerPoint, Electronic Medical Record (EMR) Systems

PROFESSIONAL EXPERIENCE

Solari, Inc

2023 – 2024

Peer support specialist

Answered inbound calls from clients before they entered crisis.

Documented details pertaining to the phone call.

Made appropriate referrals.

Relayed information to case managers involved.

CHEEERS (formerly SURVIVOR’S UNITED) – Phoenix, AZ 2007 – 2008

Recovery Support Specialist

Assisted and coordinated care with up to 75 case managers.

Facilitated individual sessions for groups of 15 male and female clients ages 18 to 40. Discussions covered goal setting, medication updates, recovery planning and other concerns.

Transported clients safely to and from outings.

Wrote and applied for grants. Achieved five grants worth approximately $10,000 each.

Outreached to former clients and arranged safe transportation to the center.

Updated EMR software system of 250 clients with 99.9% accuracy.

META SERVICES – Phoenix, AZ 2000 – 2002

Peer Support Specialist

Provided one-on-one session for 20 clients. Discussed issues such as phobias, depression, anxiety, drug use, family issues, and life planning etc.

Updated EMR database with accuracy.

Developed effective wellness recovery action plans; released 30 clients during tenure.

EDUCATION

Diploma: Ingram Tom Moore High School, Ingram, Texas

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