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Customer Service Human Services

Location:
Port Orchard, WA
Salary:
22.00 Per Hour
Posted:
March 02, 2024

Contact this candidate

Resume:

Deanna Cabana

Port Orchard, WA *****

ad316i@r.postjobfree.com

1-360-***-****

My objective is to utilize my solid background in customer service and the service industry in its

entirety. I am committed to excellence in the field of human services, and dedication to helping those who are in need of my support. I believe that I can be an

asset to your team.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE:

ATTENDANT COUNCILOR 2

Washington state Department of Social and Health Services (DSHS) - Bremerton, WA

January 2024 to Present

• provides supervision and instruction to participants in accordance with Individual Instructional

Support Plans (IISP’s), Positive Behavior Support Plans (PBSP’s), Delegated Nursing Guidelines and

Responsibilities, and Individual Financial Plans (IFP’s).

• Assist and train clients in all areas of ADL's and any personal care as needed, including bathing,

dressing, grooming, feeding, toileting, personal hygiene, transferring, social behavior, meal planning and

preparation, and household management.

• Implement individualized programs, plans and services.

• Incorporate values from the Washington State Residential Guidelines (competence, status and

recognition, power and choice, safety and health, relationships and inclusion in the community) in all

supports.

• Maintain participant homes, yards, possessions in good condition at all times.

• Assist with medical or behavioral emergencies.

• Transport participants to appointments, activities, etc.

• Assess medical and overall conditions and safely and accurately implement all nursing procedures as

trained by clinical/RND nurse.

• Medication administration

LIFE ENRICHMENT DIRECTOR

Normady assisted living

Burien, WA

June 2023 to November 2023

Worked closely with fellow staff members to execute activities and special events in the highest vibe

possible for our residents and staff.

• Created the schedule for monthly activities.

• Insured each resident received a monthly calendar.

• Greeted each resident daily while delivering the daily sheet providing that day activities, news, menu

and puzzle activity

• Worked with volunteers from the community ( live music, pet visits, Church services with the pastor,

etc..

• Processed inventoried equipment and supplies to assure they were effective, safe, and not-expired

• Assisted with creating and maintaining updated individual care plan.

• Dedicated to the development and maintenance of good working relationships with residents and

family members

• Created a safe environment in which residents could enjoy their downtime and home atmosphere

• Offered activities suitable for residents individually or within groups to promote spiritual, mental, social,

and physical health.

• Regularly assessed residents' physical and mental status to assure current activities and programs

were of value and met their needs. Reporting any behavior changes to medical staff.

• Accompanied residents off property to allow them to safely attend special events or complete personal

errands

• In-depth knowledge of policies and procedures applied to Assisted Living, Memory Care, Independent

Living, and Skilled Nursing

• Sincerely interested in fostering a nurturing environment within a senior population

• Sensitive to and respectful of residents' rights and confidentiality

• Ensured HIPAA compliance

ACTIVITIES DIRECTOR

Life Care Centers of America

Port Orchard, WA

August 2021 to July 2022

• Worked closely with fellow staff members to execute activities and special events in the highest vibe

possible for our residents and staff.

• Created the schedule for monthly activities.

• Insured each resident received a monthly calendar.

• Greeted each resident daily while delivering the daily sheet providing that day activities, news, menu

and puzzle activity

• Scheduled visitation due to Covid regulations

• Worked with volunteers from the community ( live music, pet visits, Church services with the pastor,

etc..

• Processed inventoried equipment and supplies to assure they were effective, safe, and not-expired

• Upon arrival completed MDS, spiritual, and activities evaluations for residents. Quarterly and annual

reevaluation.

• Assisted with creating and maintaining updated individual care plan.

• Dedicated to the development and maintenance of good working relationships with residents and

family members

• Created a safe environment in which residents could enjoy their downtime and home atmosphere

• Offered activities suitable for residents individually or within groups to promote spiritual, mental, social,

and physical health.

• Regularly assessed residents' physical and mental status to assure current activities and programs

were of value and met their needs. Reporting any behavior changes to medical staff.

• Accompanied residents off property to allow them to safely attend special events or complete personal

errands

• In-depth knowledge of policies and procedures applied to Assisted Living, Memory Care, Independent

Living, and Skilled Nursing

• Sincerely interested in fostering a nurturing environment within a senior population

• Sensitive to and respectful of residents' rights and confidentiality

• Ensured HIPAA compliance

LIFE ENRICHMENT ASSISTANT

Gig Harbor Court

Gig Harbor, WA

May 2020 to May 2021

-Effectively assisted Life Enrichment Director and Coordinator with daily operational duties

-Processed inventoried equipment and supplies to assure they were effective, safe, and not-expired

-Dedicated to the development and maintenance of good working relationships with residents and family

members

-Created a safe environment in which residents could enjoy their downtime and home atmosphere

-Offered entertainment activities suitable for residents individually or within groups

-Regularly assessed residents' physical and mental status to assure current activities and programs were

of value and met their needs

-Accompanied residents off property to allow them to safely attend special events or complete personal

errands

-In-depth knowledge of policies and procedures applied to Assisted Living, Independent Living

-Sincerely interested in fostering a nurturing environment within a senior population

-Sensitive to and respectful of residents' rights and confidentiality

-Ensured HIPAA compliance

LIFE ENRICHMENT ASSISTANT

Bremerton health and rehabilitation center

Bremerton, WA

March 2019 to February 2020

-Effectively assisted Life Enrichment Director with daily operational duties

-Processed inventoried equipment and supplies to assure they were effective, safe, and not-expired

-Completed regular Medicare data set (MDS) evaluations for residents

-Dedicated to the development and maintenance of good working relationships with residents and family

members

-Created a safe environment in which residents could enjoy their downtime and home atmosphere

-Offered entertainment activities suitable for residents individually or within groups

-Regularly assessed residents' physical and mental status to assure current activities and programs were

of value and met their needs

-Accompanied residents off property to allow them to safely attend special events or complete personal

errands

-In-depth knowledge of policies and procedures applied to Assisted Living, Memory Care, Independent

Living, and Skilled Nursing

-Sincerely interested in fostering a nurturing environment within a senior population

-Sensitive to and respectful of residents' rights and confidentiality

-Ensured HIPAA compliance

Housekeeping/laundry

STAFFORD HEALTHCARE - Bremerton, WA

December 2018 to March 2019

-Strictly adhered to Government safety standards while performing duties to help ensure the well being

and safety of the residents

-Collection, sorting, and laundering of soiled clothing, towels, and linens

-Ensure the residents have a safe, clean, and sanitary environment by thorough cleaning and disinfection

of all surfaces

-Attention to detail and reporting any and all potential hazards or maintenance issues

-Performing duties as permitted through my Food Handlers Permit

-Implementing Occupational Safety Training through familiarity with cleaning and disinfecting materials

-Ability to take direction and implement protocol without supervision

-Work well independently, as well as in a team environment

Courtesy Clerk

PJs Market - Manchester, WA

April 2018 to December 2018

-Opening/Closing of the store

-Creating and maintaining excellent customer relations with the community

-Responsible for accounts receivable, receiving monies, and balancing end of day receipts

-Ordering/Communications with vendors

-Organization of goods and services

-Maintaining all equipment in good working order

-Accomplished exemplary customer service without supervision

-Utilizing my Class 12 Mixologist Permit

Manager/sales

PORT ORCHARD GIFTS - Port Orchard, WA

September 2014 to August 2017

-Opening/Closing of the store

-Creating and maintaining excellent customer relations with the community

-Responsible for accounts receivable, receiving monies, and balancing end of day receipts

-Ordering/Communications with vendors

-Organization of goods and services

-Maintaining a clean and esthetically pleasing store appearance

-Accomplished exemplary customer service without supervision

-Verification of necessary identification in order to abide by all governing State and Federal laws

EDUCATION

HIGH SCHOOL EQUIVALENCY,

OLYMPIC COLLEGE - Bremerton, WA

September 2004 to June 2005

SKILLS

• Care plans

• HIPAA

• Team Work

• Assessments

• Dementia Care

• Calendar Planning

• Communication skills

• Management

• English

• Resident's rights

• Computer skills

• Leadership

• Customer service

• Supervising experience

• Sales

• Accounts receivable

Certifications and Licenses

CPR/ First Aid



Contact this candidate