Jameshia L Bell

ad315x@r.postjobfree.com

470-***-****

EXPERIENCE

Contact Representative, irs -Memphis, Tn April 2023-Present

Providing explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments

Advising taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encouraging voluntary compliance with tax laws

Effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior

Manage large amounts of inbound and outbound calls in a timely manner

Ability to multi-task, set priorities and manage time effectively

Business Office Associate, Carmax July 2022-April 2023

Memphis,TN

●Processing Titles for auction vehicles

●Checking for wire transfers and car payments

●Helping customers over the phone with issues.

●Providing the best customer service to our dealers

Verifier/ Investigator, American Car Center, May 2021- 2022

Memphis, TN

●Verifying employment

●Researching Data

●Assist with credit applications

●Obtain correct information on customers

●Microsoft/ excel

●Update customer data

●Help customers with all important account information

Guest Service Associate, European Wax Center, March 2020-May 2021

Memphis, TN

●Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.

●Balanced accounts and conducted nightly audits to keep bookkeeping current.

●Reviewed files, records and other obtained documents to respond to customer requests.

●Translated written documentation and notes into emails and other types of correspondence.

●Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

●Entered invoice data into company database and updated details.

●Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.

●Maintained inventory in administrative building supply closet to prevent shortages of supplies.

EDUCATION AND TRAINING-

Associate Degree Science, Dental Assistant, Concorde Career College,, Memphis TN 2015

Academic Diploma- East High School, Memphis TN 2012

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