Felicia R Smith

** ******** ******

Arkadelphia, AR 71923

870-***-****

Work Experience:

Planning Specialist

Arkadelphia Human Development Services

* ****** *****

Arkadelphia, AR

*/**** - present

Duties, Accomplishments and Related Skills:

Administrative Assistant duties and preparing staffing invitations for each client to be sent to their guardian. Emailing documents to guardians, keeping face sheet, quick look, Guardian mailing labels, clothing inventories, updated. Supervising two administrative assistants. Assisting other departments by having envelopes ready with mailing labels for each guardian. And many other assigned duties as requested.

Supervisor: Cheryl MacKay 870-***-****)

Okay to contact this Supervisor: Yes

Work Experience:

Administrative Assistant II

Arkadelphia Human

Development Services

1 Prator Drive

Arkadelphia, AR

11/2020 - 03/2021

Duties, Accomplishments and Related Skills:

Filing, creating letters, proofreading, creating and updating documents for each client assigned to me for the following year, updating face sheets, 24-hour schedules, and quick looks.

Program Support Specialist

Lusa Associates/USDA-NRCS

640 S 6th Street

Arkadelphia, AR

02/2019 - 11/2020

Duties, Accomplishments and Related Skills:

Entering Applications into Protracts, uploading new contracts to DMS and creating a share point entry, entering modifications to contracts in DMS and creating a share point entry. Uploading soils contents to Winpst, taking applications from participants, answering phone, and taking messages or transferring to correct person. create application packages for participants Answering question on phone from participants, entering signed dates into protracts, teleworking when needed, creating topo, location, and soils maps in Conservation Desktop, entering Conservation 6 notes into CD, Scan and email to myself to forward to appropriate person, made labels for new files, compiled six-part folders, email time sheets weekly, use wsp for soil survey reports, assembled a equip manual, made folders for applications, entered documents into protracts, printed appropriate documents from DMS after it has been Obligated, Cancelled unnecessary ranking pool fund codes, Printed root review, Uploaded cancelation or termination application into DMS, field visit, created a cultural resource request, figured a quad map location, helped update DMS checklist, Completed a defensive driving course and received a certificate, Updated completed files and organized in alphabetical order, supported other offices, created winpst entry, created mailing labels. This was a Contract job through Lusa Associates/Ultimate Services.

Supervisor: Melanie Scavarda 719-***-****)

Okay to contact this Supervisor: Yes

Information Associate

Baptist hospital in arkadelphia

3050 Twin Rivers Drive

Arkadelphia, AR

03/2017 - 11/2019

Duties, Accomplishments and Related Skills:

Filing all information in each patients charts. Creating and preparing spreadsheets for nursing schedules. Keeping discharge and telemetry book up to date. Helping patients by taking them some of the things they need. Greeting and directing family members and friends to rooms as needed. Completing all charts when discharged. Allowing for mistakes and understanding how to be better at my job. Filling all request from RN Manager. Answer any question from family members to the best of my ability. Directing questions i am unable to answer to the correct person.

Supervisor: Bobbi Walker 870-***-****)

Okay to contact this Supervisor: Yes

Bookkeeping/Warehouse

A&A Fabrics, Inc.

Broadway

Glenwood, AR

11/2016 - 03/2017

Duties, Accomplishments and Related Skills:

Computer knowledge of Sage DacEasy Invoicing along with starship shipping program for UPS. Operating multi-line phone system, including directing call to proper individual. Taking orders over the phone from customers, greeting and helping walk in customers by either filling orders of material or helping them choose which fabric they wanted or needed. Was responsible for giving correct change when customers were paying in cash with cash register. Filling and packaging orders for UPS shipping. Invoicing and labeling packages . Was responsible for care of business while owners were out of town. Operations of office equipment such as but not limited to: photocopies, scanners, facsimile machines, and personal computers. Maintain and updating filing, inventory, mailing, and database systems, either manually or using a computer. Communicate with customers, employees and bother individuals to answer questions, disseminate or explain information, and address complaints. Count and restock inventory.

Supervisor: Twila Anderson 870-***-****)

Okay to contact this Supervisor: Yes

Office Manager

Shelby Group International, Inc.

Clay St

Glenwood, AR

7/2014 - 11/2016

Duties, Accomplishments and Related Skills:

To operate and maintain most operations to do with employees such as follows: Balance leather and cloth usage weekly and monthly, balance expense report weekly and monthly. Experience with Leadtech software programming including payroll and production processing. Operate office equipment such as fax machines, copiers and multiphone systems. Use Excel for spreadsheets, database management, and other applications. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Greet visitors and handle their inquiries or direct them to the appropriate people according to their needs. Set up and maintain paper and electronic filing systems for records and correspondence. Locate and attach appropriate files to incoming correspondence requiring replies. Open, read, route, and distribute incoming mail or other materials. Complete forms in accordance with company procedures. Compose, type and distribute meeting notes, routine correspondence and reports. Learn to operate new office technologies as they are developed and implemented. Maintain scheduling and event calendars. Order and dispense office supplies. Conduct searches to find needed information using such sources as the internet. Collect and disburse funds from petty cash account and keep records of collections and disbursements.

Supervisor: Jerry Pounds 870-***-****)

Okay to contact this Supervisor: Yes

Bookkeeping/Warehouse

A&A Fabrics, Inc.

Broadway St

Glenwood, AR

02/2003 - 7/2014

Duties, Accomplishments and Related Skills:

Knowledge of Sage Dac Easy Invoicing along with starship shipping program for UPS. Operating multi-line phone system, including directing call to proper individual. Taking orders over the phone from customers, greeting and helping walk in customers by either filling orders of material or helping them choose which fabric they wanted or needed. Was responsible for giving correct change when customers were paying in cash with cash register. Filling and packaging orders for UPS shipping. Invoicing and labeling packages . Was responsible for care of business while owners were out of town. Operations of office equipment such as but not limited to: photocopies, scanners, facsimile machines, and personal computers. Maintain and updating filing, inventory, mailing, and database systems, either manually or using a computer. Communicate with customers, employees and bother individuals to answer questions, disseminate or explain information, and address complaints. Count and restock inventory.

Supervisor: Twila Anderson 870-***-****)

Okay to contact this Supervisor: Yes

Education:

Cossatot Vocational Technical School De Queen, AR United States

Technical or occupational certificate 5 / 1990

Major: Computerized Accounting

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