Ronda Anderson

*** ****** *** **********, ** ****2 317/430-7204 ad314k@r.postjobfree.com

Experience Customer Product Buyer/Procurement

**/**** - ******* ******

Manage multiple procurement requests daily

Obtain pricing, provide proofing and place orders for custom print products

Partner with multiple sources to ensure best practices

Manage projects including analyzing business requirements and conducting RFI and

RFPs

Business Analyst

07/2012 - Present Fiserv

Manage multiple projects simultaneously; ensure quality and success of projects are

Consistent

End-to-end accountability over the deployment of new client products once a project is

accepted into the FOS organization

Create Business Requirement Documents for custom solutions

Code changes – updates made to OM tables and PrintNet

Create move packages; coordinate production moves – attend CAB meetings and present

changes

Sr. Customer Service Representative

07/2012 - Present Fiserv

Provide support such as resolving problems and inquiries for my clients

Partner with various departments within Fiserv to ensure a positive client experience

Daily file reconciliation; statistical reporting

Establish, maintain and update files, databases

Create a trusting relationship with my clients

Adhoc reporting

Customer Service Representative

12/2010 - 05/2012 Rath Enterprises, Indianapolis, IN

Provide support such as customer service, resolving administrative problems and inquiries

Schedule and coordinate appointments and meetings

Establish, maintain and update files, databases

Data Management Information Systems

11/2007 - 07/2010 TMX Aerospace, Kent, WA

Responsible for all adhoc reporting

Load all tables with data from previous day

Run all daily/weekly/monthly reporting; mainly using Microsoft Access and SQL server

Create custom views in SQL server application

Provide hardware and software support to all users

Customer Service Rep

10/2006 - 11/2007 TMX Aerospace, Kent, WA

Responsible for contacting customers to ensure their needs are met

Receive and enter all purchase orders from assigned customers

Solve and research any problems for the customers

Proactively work reports to ensure all future orders are going to be fulfilled without delay

Sustained a no error record for orders entered

Database Specialist, North America Business Services

04/1989 - 05/2006 Resort Condominiums, Int‘l, Indianapolis, IN

System set-up of all new resorts and inventory

Mainframe maintenance

Database management

Adhoc reporting utilizing SAS and SQL language

Resort publications database management

Track, coordinate and recommend which resorts to be listed in the company magazine, Endless Vacation.

Resort calendar analysis

Education 1984-1987 Curtis High School Tacoma, Wa

Diploma

1991-1996 The Stenotype Institute Indianapolis, IN

Studied stenography (court reporting), medical terminology, legal terminology, grammar and spelling.

2003-2006 Resort Condominiums Int’l Indianapolis, IN

SAS training

Access/SQL training

Fairshare Plus training

Proactive Listening/RCIU

Total Quality Management training

2008-2009 AIU Online University

Information Systems

Interests My best qualities are; very fast learner, very detail oriented, elite problem solver, and inventing new ideas to streamline processes.

References Ron Hawkins– Director of IT 253/720-9329

Tim Kirkhoff – Manager 317/227-3767

Paul Doss – Supervisor 317/805-9556

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