Rachel Shaw

Arlington, TX *****

ad313s@r.postjobfree.com

+1-682-***-****

Versatile customer service representative with proven experience delivering service standards to high- level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Work Experience

Services Sales Representative

Curb Painting 817 - Arlington, TX

April 2020 to Present

• Door to door marketing & sales

• Marketing & promotions

• Established online presence and networking

Housekeeper

DFW Cleaning Services - Fort Worth, TX

September 2011 to November 2023

Residential Cleaning

• Meeting with homeowners to discuss their expectations and preferences.

• Responding to homeowners' inquiries and complaints in a professional manner.

• Responsible for cleaning and maintaining the household and its surroundings.

• Dusting, sweeping, mopping, and washing floors, toilets, showers, tubs, driveways, windows, and counters.

• Vacuuming carpets, upholstery, and any other dusty surfaces.

• Cleaning all surfaces in the kitchen and bathroom.

• Making beds and changing all linens.

• Folding clean laundry.

• Scrubbing and sanitizing all relevant surfaces.

• Handling all furniture and appliances carefully.

• Informing homeowners of any accidents that may occur during the course of cleaning. Customer Support

Arise Virtual Solutions - Remote

February 2019 to February 2023

• Respond to customer inquiries and requests via telephone and chat in a timely fashion.

• Document all inquires, requests, resolutions, and follow-up tasks.

• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.

• Display a courteous and empathetic attitude to all customers.

• Perform research to answer customer inquiries and requests.

• Grow existing customer accounts through exceptional customer service and effective sales techniques.

• Meet quantitative performance metrics as outlined.

• Keep customer accounts current by updating databases during calls. Retail Distribution Manager

Crossmark - Plano, TX

August 2010 to April 2014

• Analyze data to inform operational decisions or activities.

• Monitor inventories of products or materials for General Mills at 6-10 assigned Walmart locations. Education

Diploma

Arlington High School - Arlington, TX

2004 to 2008

Skills

• Data entry

• Microsoft Excel

• Office experience

• Customer support

• Phone etiquette

• Sales

• Organizational skills

• Door-to-Door Experience

• Live Chat

• Merchandising

• Laundry

• Quality Assurance

• Cold Calling

• Retail Sales

• Communication Skills

• Salesforce

• Marketing

• Technical Support

• Microsoft Office

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