Customer Support Service
Resume:
Rachel Shaw
Arlington, TX *****
*********@******.***
Versatile customer service representative with proven experience delivering service standards to high- level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.
Work Experience
Services Sales Representative
Curb Painting 817 - Arlington, TX
April 2020 to Present
• Door to door marketing & sales
• Marketing & promotions
• Established online presence and networking
Housekeeper
DFW Cleaning Services - Fort Worth, TX
September 2011 to November 2023
Residential Cleaning
• Meeting with homeowners to discuss their expectations and preferences.
• Responding to homeowners' inquiries and complaints in a professional manner.
• Responsible for cleaning and maintaining the household and its surroundings.
• Dusting, sweeping, mopping, and washing floors, toilets, showers, tubs, driveways, windows, and counters.
• Vacuuming carpets, upholstery, and any other dusty surfaces.
• Cleaning all surfaces in the kitchen and bathroom.
• Making beds and changing all linens.
• Folding clean laundry.
• Scrubbing and sanitizing all relevant surfaces.
• Handling all furniture and appliances carefully.
• Informing homeowners of any accidents that may occur during the course of cleaning. Customer Support
Arise Virtual Solutions - Remote
February 2019 to February 2023
• Respond to customer inquiries and requests via telephone and chat in a timely fashion.
• Document all inquires, requests, resolutions, and follow-up tasks.
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
• Display a courteous and empathetic attitude to all customers.
• Perform research to answer customer inquiries and requests.
• Grow existing customer accounts through exceptional customer service and effective sales techniques.
• Meet quantitative performance metrics as outlined.
• Keep customer accounts current by updating databases during calls. Retail Distribution Manager
Crossmark - Plano, TX
August 2010 to April 2014
• Analyze data to inform operational decisions or activities.
• Monitor inventories of products or materials for General Mills at 6-10 assigned Walmart locations. Education
Diploma
Arlington High School - Arlington, TX
2004 to 2008
Skills
• Data entry
• Microsoft Excel
• Office experience
• Customer support
• Phone etiquette
• Sales
• Organizational skills
• Door-to-Door Experience
• Live Chat
• Merchandising
• Laundry
• Quality Assurance
• Cold Calling
• Retail Sales
• Communication Skills
• Salesforce
• Marketing
• Technical Support
• Microsoft Office
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