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Agile Transformation Leader

*** ******* *****, ******, ******* 30097

ad313g@r.postjobfree.com 404-***-****

Leader of 3 major AGILE Transformations. Coach and mentor of IT and business people, teams and programs. Expert in Agile, Scaled Agile and KanBan. Certified Instructor for a major university in Agile. Significant PMO and Change Management experience.

SUMMARY:

●Transformed over 50 teams at 3 companies to Agile- including major projects, programs, business and technical initiatives- successfully, and within 1 year.

●Served as a leader for more than 50 agile teams. Coaching them to adopt and implement agile practices across 3 different companies.

●Set the vision, roadmap and product direction and provided thought leadership for Product Owners and organizations in Agile methods, Scrum and the Product Mindset.

●Applied ProSci Change Management Plan to communicate with stakeholders and establish and set of communications, training and coaching for new POS systems adoption.

●Created the first Scaled Agile (SaFe 5.0) approach and educated C-Level management on scaled agile, using bi-weekly success reports and agile metrics to show progress for Randstad & Driven.

●Coached, taught, and guided teams in creating customer journey maps, product roadmaps and advanced / combined product roadmaps with new Product Owners in USA and Europe- helping deliver new products in global and US markets (Randstad Recruiting Engine and Take5 Oil Customer Intake/Coupons).

●Created a portfolio management view of multiple delivery efforts- both in Advanced Roadmaps in JIRA and for executives showing feature evolution, milestones, and product families. Created special reports in Smartsheet showing progress bi-weekly across portfolio.

●Developed and taught Product Owner, Scrum Master, and Team Agile classes, then implemented coaching programs- measuring both maturity and velocity/delivery consistency across 6, 8, 12, and 24 sprints.

WORK HISTORY:

DrivenBrands- Agile Delivery March 2022 to present

DIGITAL Business Unit

Responsible for the successful execution of a Line of Business product commitments and agile product delivery. Drove the transformation of 3 lines of business by setting an agile vision, creating roadmaps, training and coaching and solid and consistent delivery models- partnering with business and technology leaders.

•Provided leadership to Senior Management about the Agile Vision, Journey and Transformation benefits and effort. Updated progress monthly.

•Created a specific training and coaching program across IT. Led and converted over a dozen IT teams to Agile.

•Partnered with Product and Platform owners in Maaco, Meineke and CarWash business segments to form product vision and roadmaps, and built initial product backlogs. Led teams to successful delivery of multiple cloud, marketing, internet and reporting products and platforms.

•Planning lead for annual PMO Budget, Product and Delivery teams financial planning, and monthly budget reporting for 23 projects as part of a portfolio.

•Product Development thought leader for several key products: Zeta Marketing and Coupon systems, Take5 Oil Customer intelligence and Business Intelligence reporting for CarWash metrics and advanced planning. Created Product and Platform Owner positions and coached them to help guide product development and take an active part in building backlog and supporting scrum teams.

•Upgraded JIRA and implemented JIRA reporting and oversight – to include advanced roadmaps.

Randstad USA, Agile Delivery Lead June 2019 to Feb 2022

•Started, and brought together 6, new Product Leaders in Europe and USA to guide the delivery of new product development effort aimed at transforming global recruiting. Created detailed vision, persona, roadmap and value stream planning workshops to start and perform updated quarterly value stream maps.

•Led a scaled-agile developent effort for Global CRM and recruiting system development. Trained agile coaches in 3 countries, working with Salesforce, to implement overall program structure and scrum of scrums.

•Directed Agile Development for 14 teams to implement Agile Kanban and Scrum Methodology for a Global development. Coached these teams to successfully implemented completed sprints, improving velocity by an average of over 75% and maturity by 1 full CMM level each time.

•Developed communities of practice for product owners, then scrum masters. Implemented a mentoring program to foster soft skills, collaborative practices, and skill building within and across teams.

•Mentored executives and created awareness programs at quarterly meetings on next steps in the transformation journey and what to look for. Mentored key Sr. Directors and leaders on how to support newly created teams.

•Created and maintained an annual, comprehensive key project delivery roadmap for front office systems, and Recruiting and Sales Centers of Excellence.

•Created policies and procedures for project intake, with a scorecard and bi-weekly cadence for reporting to an IT Steering Committee and Executive Steering Committee.

Nexient Corp. Director of Consulting Delivery June 2018 to June 2019

•Directed the PMO Agile Center of Excellence at UPS. Develop a comprehensive Agile Scrum Playbook. Created an agile transformation initiative and led other coaches. Led Agile Development and Improved delivery agility on average, over 100 percent for 8 teams.

•Agile Development Leader and coach for Home Depot/ Created and maintained a CI / CD pipeline with 3 code drops/week. Used Slack to create a DevOps Community of Practice to get a low failure rate at end-points. Implemented Cloud Monitoring for Google.

Intercontinental Hotels Group, Director of PMO April 2015 - May 2019

•Managed the project portfolio, provided IT Governance of overall Reservations Systems program to implement a new, Global Reservations System – GRS.

•Created a Change Management Business Team responsible for change management, change control, training, communications, readiness assessment and Training for all divisions. Created diamond teams for collaborating and problem-solving across programs.

•Provided Senior Management PMO reporting of costs, risks, implementations, data management, and progress. Accountable for overall budget and delivery of the reservations systems.

•Managed a portfolio of over $19 million in project spend across 11 business departments using CA PPM.

Georgia Institute of Technology – Professional Instructor and Curriculum Developer Mar 2022- now

Created updated and trained multiple classes over multiple years for Agile, Advanced Agile, PMO Certification, and Project management- Classes included IT, Engineering, US Army and US Marine Corps officers.

Prior Big-4 Consulting Experience

•The North Highland Company- 7 years as a Vice President and Director

•Ernst & Young- 5 years as a Senior Manager

Education

Master of Arts in Psychology, Argosy University, Atlanta, GA

Bachelor of Science in Management, Minor in Economics, Illinois Institute of Technology, Chicago, IL

Professional Affiliation and Certification

• Lead Agile Instructor and Curriculum Planner and Developer for Georgia Tech Graduate School of Business.

• PMI Member and PMP Certification #13992. PMI-ACP Certification. Certified Scrum Master (CSM), Certified Product Owner (CSPO), SaFe 5.0 Certification.

• ICP-ACC- Agile Certified Coach.

• API Development with Apigee. Standards development with Agile and JSON templates.

• CI CD methods with paired programming and release disciplines for testing and integration.

Technical Skills: ProSci- ADKAR Change Management trained, Google Cloud, Java, Apigee API development, TFS, JIRA, JIRA Roadmaps, JIRA Alig, Pivotal Confluence,. High level of skills with Microsoft Office and Google products. Microsoft, Smartsheet and multipfe PPM Systems- using Oracle and Clarity.

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