General Manager Senior
Resume:
Colin Jordaan
General Manager
Profile
Experienced and driven senior manager in all disciplines of business with an impressive background in managing multi-million rand budgets. Work to increase revenue through new sales and cost reductions while maintaining sustainability through retention and key account management. Ensure succession plans are put in place by providing team development and motivation.
Employment History
General Manager at Excellerate Services, South Africa July 2022 – Current
• Spearheaded the comprehensive management of 5 prominent business units within the group, collectively generating approximately R250 million in annual revenue.
• Achieved 5 prestigious PMR Africa Awards for exceptional performance within the division in 2023.
• Orchestrated the development and meticulous oversight of operational budgets, consistently forecasting costs and expenditures with precision.
• Championed a steadfast commitment to client-centric practices, ensuring that customer satisfaction remained at the core of all business operations.
• Held the central responsibility for addressing client and public complaints, effectively resolving issues and preventing escalations.
• Provided regular, comprehensive reports on business progress and expansion to the executive group.
• Demonstrated financial acumen through monthly reporting on key income statement metrics such as Revenue, COS, and Overheads.
• Managed a substantial fleet of field vehicles, optimizing logistics and ensuring seamless operations.
• Authorized all expenditures associated with the business unit, upholding financial responsibility and accountability.
• Strategically led business growth initiatives through adept management of sales teams and targeted marketing efforts.
• Maintained strict adherence to Health, Safety, and Environmental
(HSE) requirements, fostering a secure and compliant work environment.
• Cultivated enduring client relationships across all levels, securing retention and sustaining long-term partnerships.
• Enforced company disciplinary standards, maintaining a balanced and professional work atmosphere.
• Conducted periodic reviews of policies and procedures, ensuring alignment with industry best practices.
• Pioneered innovative research to remain abreast of market trends and advancements.
• Drove implementation of new systems and programs, optimizing business operations for enhanced efficiency.
Details
White Male, 11/03/1986
South African
Code 08 Drivers Licence
Married
Benoni, Gauteng
ad310n@r.postjobfree.com
Skills
Problem solving
Financial acumen
Leading
Team motivation
Team development
Communication
Microsoft Office
Languages
English
Afrikaans
2 P a g e
• Orchestrated comprehensive administration functions, streamlining processes for optimal productivity.
• Led a multifaceted team comprising administrators, operational leaders, sales personnel, warehousing, and purchasing professionals.
• Fostered a positive and cohesive company culture, translating into exceptional work quality and a tangible client experience.
• Upheld a standard of excellence in housekeeping practices, fostering lean operations and a safe workplace.
• Orchestrated supplier management initiatives, enhancing product offerings and maintaining productive partnerships.
• Reported directly to the CEO and Managing Director, while engaging with the Group CEO and shareholders.
• Cultivated valuable networks with prospective clients, strategically positioning the business for future growth.
• Ensured operational excellence across all business units, promoting efficiency and top-tier performance.
• Maintained custodianship over costing and approval processes, ensuring fiscal responsibility and accuracy.
• Spearheaded the promotion of a positive company image, reflecting dedication to quality and professionalism.
• Enhanced the integration plan between diverse business units, facilitating synergy and progress.
• Rigorously managed fixed assets and conducted regular audits to guarantee accurate asset management.
• Exceeded client expectations while adhering to statutory Health, Safety
Regional Manager at Supercare Services Group, South Africa May 2016 – June 2022
• Authorize monthly wage input documents, new engagements, terminations and pay rate changes
• Manage Area Managers to ensure operational issues relevant to the business are resolved
• Manage units to ensure profitability, sustainability as well as secure future business
• Ensure contractual obligations are met and manage contracts within Service Level Agreements
• Manage and support diverse teams of clients to ensure realisation of strategic goals
• Facilitate training and development of Unit and Area Managers in order to improve service offerings and maintain relevance
• Ensure labour force planning is adequately done and managed in relation to budget
• Ensure unit costs and expenditure, within region, are tightly managed and accounted for
• Ensure fixed and other assets are managed and regularly audited
• Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
• Accurately manage all the financials of each unit with the support of the unit or Area Manager
• Attend all relevant meetings with clients and management teams and ensure communication to units
• Conduct regular risk assessments of the entire facility 3 P a g e
• Regularly meet with the client to ensure success of contract
• Keep clients up to date in relation to progress made or areas of concerns
• Continuously build the relationship with the client
• Engage with union officials at the highest level
• Compile monthly financial reports (P&L)
• Report on monthly profit and loss
• Annual budget planning and monthly/quarterly forecasting
• Compile and conduct quarterly business reviews with key accounts
• Monthly debtors/creditors control in conjunction with clerks
• Approve new sales costings
• Monitor and assist with sales budget set for region
• Engage with Manco and exco at the highest levels
• Assistance in tender processes in compiling, negotiating and submitting of tenders.
• HSE Section 16.2 Appointee
Branch Manager at Labacor, Centurion
September 2015 – April 2016
• Authorize monthly wage input documents, new engagements, terminations and pay rate changes
• Manage Area Managers to ensure operational issues relevant to the business are resolved
• Manage units to ensure profitability, sustainability as well as secure future business
• Ensure contractual obligations are met and manage contracts within Service Level Agreements
• Ensure labour force planning is adequately done and managed in relation to budget
• Ensure unit costs and expenditure, within region, are tightly managed and accounted for
• Accurately manage all the financials of each unit with the support of the unit or Area Manager
• Attend all relevant meetings with clients and management teams and ensure communication to units
• Regularly meet with the client to ensure success of contract
• Engage with union officials
• Report on monthly profit and loss
• Ensure smooth running of day to day operations in the branch Divisional Manager at Bidvest Events, Midrand
June 2013 – May 2015
• Authorize monthly wage input documents, new engagements, terminations and pay rate changes
• Manage Area Managers to ensure operational issues relevant to the business are resolved
• Manage units to ensure profitability, sustainability as well as secure future business
• Ensure contractual obligations are met and manage contracts within Service Level Agreements
• Facilitate training and development of Unit and Area Managers in order to improve service offerings and maintain relevance
• Ensure labour force planning is adequately done and managed in relation to budget
• Ensure unit costs and expenditure, within region, are tightly managed and accounted for
4 P a g e
• Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
• Accurately manage all the financials of each unit with the support of the unit or Area Manager
• Attend all relevant meetings with clients and management teams and ensure communication to units
• Regularly meet with the client to ensure success of contract
• Engage with union officials
• Report on monthly profit and loss
• Engage with Manco
Divisional Manager at Bidvest Prestige, Fourways
April 2012 – May 2013
• Authorize monthly wage input documents, new engagements, terminations and pay rate changes
• Manage Area Managers to ensure operational issues relevant to the business are resolved
• Manage units to ensure profitability, sustainability as well as secure future business
• Ensure contractual obligations are met and manage contracts within Service Level Agreements
• Facilitate training and development of Unit and Area Managers in order to improve service offerings and maintain relevance
• Ensure labour force planning is adequately done and managed in relation to budget
• Ensure unit costs and expenditure, within region, are tightly managed and accounted for
• Manage and exceed client expectations in line with statutory Health, Safety and Environmental policies
• Accurately manage all the financials of each unit with the support of the unit or Area Manager
• Attend all relevant meetings with clients and management teams and ensure communication to units
• Regularly meet with the client to ensure success of contract
• Engage with union officials
• Report on monthly profit and loss
• Engage with Manco
Operations Manager at Bidvest Prestige Hospitality, Various Areas September 2009 – March 2012
• Management of staff compliment of +- 900 employees including 57 supervisors, 9 contracts managers and 9 linen room managers.
• Drafting work schedules and shift patterns
• Facilitate training and development of Unit Managers to improve service offerings and maintain relevance
• Compile monthly wage input documents, new engagements, terminations and pay rate changes
5 P a g e
• Manage units to ensure profitability, sustainability as well as secure future business
• Attend all relevant meetings with clients and management teams and ensure communication to units
• Ensure contractual obligations are met and manage contracts within Service Level Agreements
• Manage Unit Managers to ensure operational issues relevant to the business are resolved
• Continuously build the relationship with the client
• IR functions including Disciplinary actions, chairing of Disciplinary hearings and retrenchments
Contract Manager at Bidvest Prestige Healthcare, Gauteng April 2007 – August 2009
• Manage day to day operations of client’s contract
• Stock management, ordering and rotation
• Capture employee wages
• Meet with client daily to discuss operations
• Ensure all health and safety standards are adhered to
• Staff rostering
• Staff development
• Conduct monthly staff meeting
• Staff training and development
• Daily quality inspections of property
• Basic IR/HR functions
Assistant F&B Manager Legacy Airport Grand Hotel, Boksburg April 2006 – March 2007
• Assisting the F&B manager with the smooth running of 2 bars, 1 lounge and one buffet restaurant
• Staff rostering and allocations
• Capturing timesheets and overtime for wages
• Ordering of stock and ensuring a good stock rotation
• Ensuring all standards are adhered to
• IR functions
• Event management
• Ensuring deadlines are adhered to
• Cash up and balance of all outlets after each shift
• Daily shift meetings with employees
• Liaise with clientele to ensure a comfortable stay
• Weekend duty management
Hotel Bar Manager Marriot Ramada Hotel, East Horsley April 2004 – December 2005
• Assisting the F&B manager with the smooth running of 2 bars
• Staff rostering and allocations
• Capturing timesheets and overtime for wages
• Ordering of stock and ensuring a good stock rotation 6 P a g e
• Ensuring all standards are adhered to
• IR functions
• Event management
• Ensuring deadlines are adhered to
• Cash up and balance of all outlets after each shift
• Daily shift meetings with employees
• Liaise with clientele to ensure a comfortable stay
• Weekend duty management
Education
NQF 6 Diploma in Business Management
January 2020 – December 2022 (In progress)
NQF 8 (equivalent) Strategic Foresight module, GIBBS University, Rosebank April 2018 – March 2019
NQF 8 (equivalent) Innovation module, GIBBS University, Rosebank April 2018 – March 2019
National Certificate NQF 3 Management SAQA ID 23654, Prodigy distance learning
January 2010 – November 2010
N2 Light Electronics, Germiston College, Germiston 2003
High school Grade 10, Johan Jurgens High School, Springs January 1998 – December 2002
Certificate Legal Liability, NOSA
2016
Certificate HIRA (Hazard Identification Risk Assessment), NOSA 2017
Interests and hobbies
I enjoy watching various sports however rugby is my favourite. Being a family man, my focus is to enjoy quality time with my wife and children doing their various sports activities. I enjoy some DIY from time to time although being a novice I always seek to refine my skills.
References
• Anton Geyer Regional General Manager Supercare Services Group 082-***-****
• Again Ndlovu General Manager Bidvest Prestige
• Anne Dearle Operations Manager Bidvest Prestige
Contact this candidate