OLIAKU JANE OGECHI

ADMINISTRATIVE ASSISTANT/ CUSTOMER SERVICE REPRESENTATIVE

Address: Delta State, Nigeria Email: ad310m@r.postjobfree.com Phone No: +234********** LinkedIn Profile

Professional Profile

Dedicated Social & Behavior Change Specialist with over 6 years of expertise in driving impactful initiatives. Proven skills in behavior change theories, research, and health communication. Adept at strategic program design, community engagement, and policy advocacy. Proficient in media and messaging, budget planning, and innovative practices. Experienced in partnership building, cultural competence, and effective negotiation. Demonstrates leadership, adaptability, and problem-solving. Success in achieving measurable outcomes and optimizing project efficiency through creative and evidence-based approaches.

Skills

Communication skills Time management Organizational skills Problem-solving Attention to detail Customer service Microsoft Office proficiency Multitasking Teamwork Telephone etiquette Data entry Email management Conflict resolution Adaptability Prioritization Written communication Interpersonal skills Professionalism Flexibility Active listening Critical thinking Administrative tasks

Document management Calendar management Conflict resolution Decision-making Customer relationship management Report generation Presentation skills Receptionist duties Tools:

Microsoft Office Suite Google Workspace Customer Relationship Management (CRM) software Email management platforms Data entry software

Professional Experience

Metro LabourForce Cooperative Society Limited

Customer Service Representative (Client Relationship Manager) January 2020– Till Date

• Achieved 20% increase in customer retention through personalized service and proactive issue resolution, enhancing overall satisfaction.

• Implemented efficiency measures reducing response time by 30%, leading to improved customer satisfaction and operational effectiveness.

• Increased revenue by 15% by upselling Metro Co-op products and services to satisfied customers.

• Act as a liaison between clients and internal teams, facilitating smooth communication and problem resolution.

• Proactively identify opportunities to improve customer satisfaction and loyalty.

• Document customer interactions and feedback, contributing to the enhancement of service quality. Trade Logistics Limited

Administrative Manager/ Executive Administrative (Remote) March 2015 - March 2019

• Streamlined administrative processes, reducing costs by 15% and improving response time by 20% for enhanced efficiency.

• Enhanced organizational efficiency, resulting in a 10% increase in productivity and meeting growth targets.

• Proactively adapted to corporate initiatives, resulting in a 20% increase in customer satisfaction and retention.

• Managed staff workloads, coordinated schedules, and optimized time planning.

• Coordinated programs, managed budgets, and implemented procedures for program success.

• Prepared paperwork for hires and terminations, tracked sales force, and evaluated office procedures for efficiency.

Delta State Sports Commission Delta State, Nigeria Administrative Assistant June 2013 - June 2014

• Streamlined meeting documentation process, reducing time spent by 20% and ensuring precise record-keeping.

• Implemented efficient record-keeping systems, reducing retrieval time by 25% and enhancing accessibility.

• Maintained staff attendance records, tracking absences and ensuring compliance with policies.

• Managed employee personal files, maintaining confidentiality and accuracy in record-keeping processes.

• Provided administrative support, including scheduling appointments, coordinating travel arrangements, and managing correspondence.

Other Experience

Press Officer Bereau of Public Enterprise,Nigeria March 2009- March 2010 Education

Dorben Polytechnic, Bwari, Nigeria

Higher National Diploma in Business Administration Federal Polytechnic Nasarawa, Nasarawa, Nigeria

Ordinary National Diploma in Mass Communication

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