Business Management Customer Service

Dear Potential Employer,

Please accept this cover letter and resume for review. I am seeking employment with your company and come to you with advanced work ethic and increased interaction with people from all backgrounds. I consider myself to be very innovative and outgoing person, as well as a fast learner. I also have a very strong work ethic and very well maintained leadership skills, which my past and present employers would be happy to verify.

I believe that I could become a productive member of your staff and am excited about the potential opportunity I have graduated with an Associates in Business Management in 4/2014 that will fit the criteria for this position. And continuing my education in Phycology (Bachelors) Thank you in advance for your consideration. Please feel free to contact me by cell 706-***-**** or by email: ********@*****.***. If you have any questions or need any additional information. I look forward to speaking with you soon.

Sincerely,

Kimberly Pressley

Kimberly Pressley

610 Yonto Drive Grovetown, GA 30813

706-***-**** ********@*****.***

Education

Miller-Motte Technical College, Augusta, GA 30906 Graduation: 04/2014

Associates Degree, Business Management

Deans List

Student Excellence Award

Relevant Skills

Advanced Microsoft Office Software

Business Management/ Law

Advanced Accounting

Career Management

Oral Communications Skills.

Ability to type 50-70 WPM

BJCOT Certified

Work Experience

URBN Martinez, GA 5/2019-Present Email & Chat Agent

Respond to emails and chats constantly

Multitasking between two chats and one email

Stay up to date on policies

Giving excellent customer service

Finding a solution to every issue

Kellogg's, Augsta, GA 3/2019-5/2019 Packer

Packed product in boxes

Worked in production line

Applitized boxes

Quality check

Made boxe for packaging

Ran the apex machines

Assisted with click lock machine

Courageous Home care, Martinez, GA 9/2018-3/2019 In home PCA

Cooking for client

Bathing and grooming

Therapy for stroke patient

Accompanied to appointments

Grocery shopped and meds pickup

Entertained hobbies

Simple Blessings, Augusta, GA 9/2018-3/2019 PCA

Cleaned nursing home

Cook dinner and snacks for clients

Medications and vital signs

Assisted with grooming and toiletry

Changed colonoscopy bag

Mobile To Go Transportation Augusta GA

Driver 3/2017-8/2018

●Pick and drop off clients to appointments

●Wheelchair van driver

●CPR AED and First Aid certified

●Drove for GA and SC state line

●Made schedules for all drivers in GA I supervised

Circle K, Martinez, GA 5/2016-3/2017

Cashier

Face to face customer interaction

Register Operations

Restocking cooler big and small

Keeping the grill stocked and sanitation in store

Restocking tobacco products

Safe drops

Clean coffee for the customer

Lottery inventory and count down

Sales report

Trc Staffing Sprint, Augusta, GA 4/2016-3/2017

CSR/ Floor Support

Inbounded and Out bounded calls

Credits and adjustment

Policies and procedure

Floor support

Trained news employee before going to production

Taking escalated sup calls

Billing inquires

Sales and upgrading

D.J.J, Augusta, GA 5/2014-3/2016

Correctional Officer 2

Supervisor Campus population of 90+ youths

Cross trained to supervise Mental Health and General Population

Experience with a two way radio

State and Juvenile 10-codes

One on One with self-harmed youths

I ran the detention unit and handled confinement forms on the youths

Conducted showers and stay with in policy of DJJ

Escort youths visitation

Experienced in pat frisk search

BJCOT Certified

T-MOBILE, Augusta, GA 8/2013- 5/2014

CSR Agent

Inbound and Outbound calls

Credits and Adjustments

Billing Inquires

Policies and Sales

Outstanding customer service

Constant intense Data Entry

Sending legal documentation to customers

ADT, Augusta, GA 4/2013- 2013

IBO Agent

Responsible for retrieving inbound calls, placing new orders, and creating new accounts

Help customers understand rules and policies

Multitask to work efficiently and ensure a high level of customer satisfaction

Data entry in older computer systems

SITEL (Verizon Wireless), Augusta, GA 3/2009- 2/2013

Customer Service and Technical Support Representative

Communicated with customers by receiving inbound calls and directly contacting them

Created technical support tickets and provided Level 2 Support

Accountable for appropriately changing phone numbers, activating service, and relaying balance details and adjustments to the appropriate individuals

Educated customers on the specific elements on their policies

Constant data entry

Electrolux Major Appliances, Augusta, GA 12/2007- 3/2009

Cross Trained CSR

Helped customers troubleshoot difficulties with appliances

Sent out disposition forms

Made daily sales to help company improve the bottom line

Provided excellent customer service

Office duties including faxing, emailing, and generating reports

Implemented Extended Agreement Plans

Data entry

*References available upon request.*

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