Harriett Baylock

**** ******* **** ***** *** D-** Goose Creek, SC, 29445 980-***-****

Email: ad30zg@r.postjobfree.com

Qualification Summary

KNAPHIDE

Experience working assembly line.

Installing electrical wires

Connecting electrical wires.

BEHR

Experience working at Behr for 10 years building and assembling radiators for freight liners.

Meeting demands and deadlines for shipments.

Using Hoist tools to assemble products.

NCO

Experienced call center representative accepting inbound calls for NCO Group, a global provider of business process outsourcing services

Three years with Sprint Wireless Customer Service

Extensive experience with computers, clerical responsibilities, and maintaining confidentiality in compliance with Company policy and applicable law and regulations.

WALMART

Stock associate for products in the store

In charge to making sure store appearance is us to company standards

Education

STRATFORD HIGH SCHOOL, GOOSE CREEK, SC

General Studies Diploma

Completed: May 1990

Employment History

BEHR

Production Operator- Charleston, SC

March1999-May2010

Assembling radiators in a timely manner to meet production needs

Utilizing tools to assemble products

Meeting production deadlines.

Standing for long periods of time

NCO GROUP:

Sprint Project – Charleston, South Carolina

Call Center/Customer Service Representative, June 2011- April 2014

oMaintained professionalism and effective customer service

oEducated customers on Sprint’s price plans; technology activation and troubleshooting

oResolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

oProvided thorough, efficient, and accurate updates on computer files for each call made; reported a trend in calls made

oProvided feedback to management concerning possible problems or areas of improvement.

oProcessed credit card payments for unpaid accounts

oMaintain knowledge of functional area and company policies and procedures

oProvided thorough information and upselling items to clients

Walmart Neighborhood Market

oGoose Creek, SC

oStock associate May 2015- December 2016

oStocking store supplies

oAnswering customer services and display customer service skills.

Century Aluminum – Goose Creek, SC

oUtility operator- June 2017- August 2018

oOperate forklift

oStack final parts

oBanding parts

KNAPHIDE -September 2018- Present

Experience working assembly line.

Installing electrical wires

Connecting electrical wires.

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