Angela Evans

606-***-****

angelaevansmail@ya

hoo.com

East Bernstadt, KY

40729

SUMMARY

Highly-motivated employee with desire to take on new challenges. Extensive experience in Medical Billing, Office Management, and Human Resources. Considerable Customer Service, Property Management, and Survey Interviewing experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to providing a positive and memorable experience.

SKILLS

● Office Management

● Bookkeeping

● Medical Billing

● Credit and Collections

● Human Resources

● Policy Implementation

● Security and Risk Analysis

● Customer Relations

● Scheduling and Calendar

Management

● Project Management

EXPERIENCE

Office Manager and Medical Biller

Corbin, KY

Dana Chitwood OD LLC/ Mar 2009 to Sep 2023

● Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.

● Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

● Supervised staff members, organized schedules and delegated tasks.

● Created spreadsheets in Excel to track data such as vacation requests, sick days .

● Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

● Reviewed account information to confirm patient and insurance information is accurate and complete.

● Prepared detailed financial reports as requested by management team.

● Assessed billing statements for correct diagnostic codes and identified problems with coding.

● Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.

● Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.

● Maintained billing software by updating rate change, cash spreadsheets and current collection reports

● Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.

● Performed insurance verification, pre-certification and pre-authorization.

● Ensured compliance with HIPAA guidelines when handling confidential patient information.

● Completed and submitted appeals for denied claims.

● Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.

● Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.

● Designed and maintained company website and responded to patient requests

● Created Risk Analysis plan and procedure protocol adhering to state and federal regulations and maintained all updates and renewals with employees, clearinghouses, and vendors and provided annual refresher training for all staff in procedure and prevention.

Customer Service Representative

Corbin, KY

GDIT Vangent / Apr 2007 to Sep 2008

● Upheld quality control policies and procedures to increase customer satisfaction.

● Answered inbound calls, chats and emails to facilitate customer service.

● Remained calm and professional in stressful circumstances and effectively iffused tense situations.

● Promoted high customer satisfaction by resolving problems promptly and efficiently with knowledgeable and friendly service.

● Understood and followed oral and written directions.

● Completed day-to-day duties accurately and efficiently.

● Recognized by management for providing exceptional customer service.

● Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.

Human Resources Assistant

London, KY

Health Directions Inc/ Aug 2005 to Oct 2006

● Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.

● Updated employee database with changes in job title, salary information or contact details.

● Coordinated training schedules and filed crucial administrative paperwork.

● Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.

● Examined employee files to answer inquiries for assistance with personnel actions.

● Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.

● Assisted with planning, organizing and coordinating company events.

● Processed paperwork associated with personnel transactions such as promotions or terminations.

● Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

● Created, organized and maintained employee personnel files to keep sensitive data secure.

● Conducted exit interviews with departing employees to gather feedback about their experience with the organization.

● Prepared job postings for open positions on the company website and other job boards.

● Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.

● Performed administrative tasks related to payroll processing or benefit administration

● Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.

● Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.

● Supported recruitment with resume screening, interview scheduling and candidate job offers.

● Responsible for scheduled audits of company and client personnel and medical files at central office and brach locations.

● Acted in administrative capacity during the absence of VP of HR. Licensed Health Insurance Agent

London, KY

Combined Insurance/ Apr 2005 to Sep 2005

● Counseled prospects and policyholders on coverage, limits and regulations.

● Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.

● Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.

● Resolved customer complaints in a timely manner while maintaining excellent customer service standards

● Sought out new clients and developed clientele by networking to find new customers.

● Participated in weekly training sessions to improve product knowledge and enhance company growth.

● Met with division leaders and consultants to discuss strategies to increase sales.

● Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

● Provided excellent service and attention to customers when face-to-face or through phone conversations.

● Prioritized and organized tasks to efficiently accomplish service goals.

● Planned and completed group projects, working smoothly with others. Property Manager and HR Manager

London, KY

B&B Construction and Property Management / Jul 2001 to Feb 2004

● Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

● Inspected properties regularly to identify deficiencies and schedule repairs.

● Processed evictions when necessary in accordance with state laws and procedures.

● Solicited and analyzed bids for repairs, renovation and general maintenance.

● Modified existing software systems to enhance performance and add new features.

● Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.

● Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.

● Managed all maintenance requests from tenants in a timely manner.

● Met with prospective tenants to show property.

● Prepared detailed budgets and financial reports for properties.

● Handled sensitive employee and company information with highest level of confidentiality and discretion.

● Coordinated workers' compensation insurance and managed claims.

● Managed performance reviews, disciplinary actions and salary negotiations.

● Monitored attendance records and leave requests for accuracy and completeness.

● Handled employee discipline and termination to address policy infractions.

● Ensured compliance with all state and federal employment laws including wage and hour regulations.

● Facilitated and processed payroll using QuickBooks.

● Liaised between management and employees by relaying work information, adjustments and grievances.

● Created and prepared Leases, Land contracts, Deeds, and Promissory notes, researching as necessary

● Notarizing documents

● Maintained and reconciled nine company checking accounts including transfers to facilitate payments on twenty one construction loans. Field Operations Supervisor and Survey Interview

Durham, NC

Department Of Commerce Census Bureau/ Sep 1999 to Apr 2002

● Trained and monitored employees to teach daily tasks and improve performance.

● Recruited and hired workers, in addition to supervising and monitoring daily performance.

● Delegated work to staff, setting priorities and goals.

● Analyzed data from surveys and reports to identify areas for process optimization.

● Assigned tasks based on individual strengths and capabilities within the team.

● Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

● Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.

● Coordinated with other departments such as HR, Accounting, and IT when needed.

● Enforced organizational policies regarding attendance, punctuality, productivity.

● Investigated incidents or accidents that occurred during field operations processes.

● Collaborated with managers to assess needs and develop program plans.

● Prepared and planned worksites to help jobs run smoothly.1

● Maintained accurate records of field operations activities including time cards, invoices.

● Maintained updated knowledge through continuing education and advanced training.

● Worked with cross-functional teams to achieve goals.

● Completed day-to-day duties accurately and efficiently.

● Recognized by management for providing exceptional customer service.

● Used computers or specified forms to compile, record and code results or data from interview or survey.

● Contacted interviewees to be interviewed at home, place of business or field location by telephone, mail, or in person

● Used planning and logistics to minimize delays and anticipate problems specific to field location.

● Communicated effectively with colleagues regarding project progress updates

● Contacted consumers from prepared list to conduct interviews to obtain information.

● Ensured compliance with ethical standards when conducting interviews or collecting data.

● Maintained a high level of confidentiality while handling sensitive information related to survey projects.

EDUCATION AND TRAINING

High School Diploma

Laurel County High School May 1991

London, KY

Some College (No Degree): Psychology

Eastern Kentucky University

Richmond, KY

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