Mary K. Lim

714-***-****

ad30ye@r.postjobfree.com

Customer service representative with over 10 years experience in all types of customer inquiries.. Experience with troubleshooting customer care and handling customers complaints. Experienced customer service representative seeking to obtain a position in a career oriented office setting, utilizing my knowledge, as well as assisting in efficient productive company operation.

Work Experience

-Gallagher Bassett Services, Inc Portland, OR

Claims Assistant/ Workers Comp. February 2022- Oct. 2022

-Work closely with claims adjusters, data entry, processing medical claims

-Preparing and filing various reports and required forms …

-Interacts with clients, attorneys, medical offices, and gathering data..

-Administrative tasks, support to technical staff creating documents, forms

-Ensures completion and accuracy of data information, paperwork and forms

-United Insurance Services, Inc. Beaverton, OR

Customer Service- Manager May 2010- Oct. 2020

-Serviced multiple personal and commercial lines

-Answered telephone calls and processed all quote requests and any client inquiries and concerns. Worked closely with agents to make sure clients needs.. appointment scheduling, document preparation, claims and billing information, and HR hiring and onboarding process…

-Follow established procedures to handle client inquiries and resolve concerns to ensure client satisfaction. Handle client communications within all call handling and maintain high quality. Education

Northeastern University - Business/ Marketing