Melissa Gregory

**** * ***** ******

Gilbert, AZ 85233

480-***-****

ad30xt@r.postjobfree.com

EXPERIENCE

Kroger Inc.

October 2021-Present

Cashier

Restocking shelves

Customer pick ups

Interacting with customers and aiding them with any issues. DHL Express, Tempe AZ, -Customer Care Research Specialist September 2020-Present

Manages high volume of customer calls.

Research customers shipments.

Resolves customers escalated issues.

DHL Express, Tempe, AZ—Customer Contact Assist and Escalations Advisor September 2014-Present

Support the contact assist supervisor and to manage frontline service advisors. Deescalating and offering alternative resolutions to our customers. Effectively managing web-based programs to provide a timely response to customers. Exercising professionalism and empathy when dealing with each customer’s needs, Frontline Advisor

September 2013-2014

Ensures timely and accurate information provided to customers in a professional manner. Sells the company's products and services.

Attentively track and trace shipments along with scheduling pick ups 2007-Present American Express Phoenix, AZ

Corporate Travel Counselor

. Service all aspects of Corporate Travel for multiple Accounts and supporting all call centers.

. Creating Travel Itineraries for the Client.

. Modifications and exchanges for the online and offline corporate client.

. Provides customer service to the needs of the clients.

. Resolves issues for the clients regarding their travel plans.

. Manages High Call Volume.

2006-2007 American Express Phoenix, AZ

Leisure Travel Counselor

. Creates Domestic and International Itineraries for Platinum Card Members.

. Manages multiple tasks, along with call volume.

. Provides Customer Service.

2005-2006 America West/US Airways Tempe, AZ

Reservations Agent

. Manage all aspects of Customer Relations and Call Volume.

. Adjusting Passenger Itineraries.

. Provides customer service.

SKILLS

Proficient in Microsoft word, excel and outlook.

Effective communication and critical thinking skills. Active Leadership and Employee Engagement.

Customer service oriented.

Time management

AWARDS

Employee of the Quarter, and Year Attendance, Customer service excellence, and Top performer

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