Veronica Brown

Address Email

**** * **** ****** ad30xs@r.postjobfree.com Tulsa, OK 74114

918-***-****

Experienced in customer service, new account handling, and teller duties within the banking sector. Proficient in assisting customers with inquiries, processing transactions, and opening new accounts. Demonstrated ability to maintain accuracy, adhere to banking regulations, and ensure exceptional customer satisfaction.

Work Experience

Jan 2005 - Feb 2024

CSR/Teller

Vast Bank

Tulsa, OK, United States

Compute financial fees, interest, and service charges

Order a supply of cash to meet daily needs

Perform clerical tasks, such as typing, filing, and microfilm photography

Receive and count daily inventories of cash, drafts, and travelers' checks

Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due

Sort and file deposit slips and checks

Answer telephones and assist customers with their questions

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips

Monitor bank vaults to ensure cash balances are correct

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds

Count currency, coins, and checks received, by hand or using currency- counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank

Enter customers' transactions into computers to record transactions and issue computer-generated receipts

Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents

Resolve problems or discrepancies concerning customers' accounts Prepare and verify cashier's checks

Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits

Identify transaction mistakes when debits and credits do not balance

Carry out special services for customers, such as ordering bank cards and checks

Arrange monies received in cash boxes and coin dispensers according to denomination

Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations

Count, verify, and post armored car deposits

Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds

Thinking Creatively

Training and Teaching Others

Updating and Using Relevant Knowledge

Staffing Organizational Units

Selling or Influencing Others

Resolving Conflicts and Negotiating with Others

Provide Consultation and Advice to Others

Processing Information

Performing General Physical Activities

Performing for or Working Directly with the Public

Performing Administrative Activities

Organizing, Planning, and Prioritizing Work

Monitoring and Controlling Resources

Monitor Processes, Materials, or Surroundings

Making Decisions and Solving Problems

Judging the Qualities of Things, Services, or People

Interpreting the Meaning of Information for Others

Interacting With Computers

Inspecting Equipment, Structures, or Material

Identifying Objects, Actions, and Events

Handling and Moving Objects

Guiding, Directing, and Motivating Subordinates

Getting Information

Evaluating Information to Determine Compliance with Standards Establishing and Maintaining Interpersonal Relationships Documenting/Recording Information

Education

Jan 1982 - May 1986

Developing Objectives and Strategies

Developing and Building Teams

Coordinating the Work and Activities of Others Controlling Machines and Processes

Communicating with Supervisors, Peers, or Subordinates Communicating with Persons Outside Organization Coaching and Developing Others

Assisting and Caring for Others

Analyzing Data or Information

Monitoring Processes, Materials, or Surroundings Inspecting Equipment, Structures, or Materials Judging the Qualities of Objects, Services, or People Working with Computers

Communicating with People Outside the Organization Providing Consultation and Advice to Others

Experience with: 10-key calculators, Microsoft Windows, Microsoft Office, Word processing software, Teller terminals, Vault security alarms, Teller alarms, Scanners, Receipt printers, Personal computers, Online video terminals, Official check imprinters, Microfilmers, Filmers, Document printers, Desktop computers, Currency counters, Checkwriters, Check validation printers, Check encoders, Cash advance terminals, Automatic teller machines ATMs, Microsoft Word, Microsoft Outlook, Microsoft Excel, Jack Henry & Associates Vertex, Internet browser software, Email software

High School Diploma or Equivalent, High School Equivalent Exam Preparation.

Canton High School

Canton, MS, United States

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