KIMBERLY T COCHRAN

470-***-**** ad30xq@r.postjobfree.com LITHONIA, GA

OBJECTIVE

Patient-centered professional with healthcare industry experience. Offers a collaborative approach to access, plan, facilitate, and advocate for services. Communicates and documents effectively to meet individual needs and coordinates available resources to vulnerable populations to promote top-notch customer service and quality outcomes. Knowledgeable in medical terminology, case management, and human behavior services with over 18 years of experience in retail and clinical pharmacy settings. Strong expertise in dispensing medications, providing patient counseling, and collaborating with healthcare providers to optimize patient care.

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SKILLS & ABILITIES

• Ability to provide a high level of customer service and adaptability

• Excellent communication skills, both verbal and written

• Ability to work in a team environment.

• Time management skills

• Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.

• Empathy for others

• Maintains accurate data to ensure details are not overlooked.

• Strong written, verbal, and interpersonal skills for effective communication and documentation.

• Highly proficient with EMR & EHR: EPIC, Frameworks, Chart-Med, and Doctor-First

• Microsoft Word, Excel, PowerPoint, and Outlook; Typing Speed: 55 WPM. EXPERIENCE

Emory Decatur Sleep Center – Decatur 07/2023 - Present Patient Access Representative III

• Assist in the coordination, assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge

• Ensure patient insurance verification is accomplished and all requirements are met.

• Accurately completes patient registrations based on departmental protocols and standards, policies and procedures, and compliance with regulatory agencies.

• Calls patients to pre-register or confirm appointments.

• Prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital.

• Assist patients, guarantors and families with insurance questions in a professional manner and is responsible for escalating any unaddressed insurance benefit concerns to the department Financial Counselor.

• Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up

• Maintains knowledge of multiple department system applications utilized by Patient Access

• Completes registration by verification of information and insurance for established patient or entering information for new patient prior to discharge of patient. Emory University Hospital – Midtown 04/2022 – 07/2023 OR Pharmacy Technician II, Sterile Compounding

• Under the direct supervision of a registered pharmacist, procures, prepares, packages, and distributes and disposes medications and pharmaceutical supplies to assist the department in providing quality pharmaceutical care for all patients.

• Maintains an established inventory of drugs and commonly used supplies; re-orders and stocks items upon delivery to ensure immediate availability.

• Maintains competency and follows departmental, USP, DEA, and FDA guidelines when repackaging and compounding pharmaceutical products.

• Properly operate, troubleshoots, monitors, and cleans departmental automation and equipment.

• Ensures Pharmacist product verification and facilitates the timely and appropriate distribution of medications to maintain product integrity.

• Maintains accurate records and patient profiles including charging and crediting.

• Responds timely to customers' needs by answering phone calls, receiving and distributing messages, and triaging requests appropriately.

• Understands and implements appropriate time management and prioritization of tasks ensuring timely and safe patient care.

• Assists with operational support functions, including minor housekeeping activities and department cleaning/disinfecting/decontaminating standards to maintain the work area.

• Conducts regular quality assurance inspections focused on TJC requirements, including the examination of product integrity and expiration.

• Maintains competency and follows departmental, OSHA, USP, and EPA guidelines to safely and accurately handle, prepare, distribute, and dispose of hazardous and non-hazardous prod.

• Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.

• Completes all required training and competency assessments in a timely fashion.

• Attends educational in-services as appropriate.

• Assists in the orientation and training of new personnel.

• May serve as a resource for less experienced staff, providing technical information and guidance in pharmacy techniques and policies to ensure the delivery of efficient, quality service.

• May perform other duties as assigned or requested. Emory Decatur Hospital - Decatur 10/2022 – 01/2023 Occupational Employee Health - CCMA

• Measure patient’s vital signs, such as blood pressure and weight

• Taking medical histories

• Explaining treatment procedures to patients

• Preparing patients for examinations

• Collecting and preparing laboratory specimens

• Performing basic laboratory tests

• Instructing patients about medication and special diets

• Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g., a nurse practitioner or physician assistant)

• Helps patients by providing information, services, and assistance.

• Maintains medical supplies inventory and performs preventive maintenance to keep medical equipment operating.

• Verifies patient information by interviewing patients, recording medical history, and confirming purpose of visit.

• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.

• Saves doctors’ time by helping with office procedures.

• Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential.

• Counsel's patients by transmitting physician’s orders and questions about surgery.

• Schedules surgeries by making arrangements with the surgical center; verifying times with patients; and preparing charts and pre-admission and consent forms.

• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations. PRIORITY HEALTH- LITHONIA, GA 05/18 - 04/2022

Prior Authorization/Patient Access Representative

• Worked remotely with the pharmacy team.

• Processed prior authorizations and claims.

• Helped doctors and nurses to resolve problems with processing claims for prescriptions.

• Answered inbound calls, documented customer interactions, and met hourly quotas of cases processed.

• Serves as the primary point of care for patients and their families.

• Scheduling return visits.

• Scheduling ancillary appointments.

• Registering or scheduling new patients.

• Scheduling imaging and procedures within their local clinic.

• Completing patient data forms.

• Coordinating provider referrals.

• Retrieving medical records.

• Covers for front desk and other back-office staff as needed.

• Provides support for the training of new PCCs and other administrative staff as needed.

• Completes precertification authorizations as required.

• Confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays.

IN HIS ARMS OF SAFETY (NURSING HOME) – THOMASVILLE, GA 04/2011 - 04/2018 PATIENT CARE COORDINATOR

• Measure patient’s vital signs, such as their blood pressure and weight.

• Give patients injections or medications as directed by the physician and as permitted by state law.

• Acts as an administrative resource for all staff in the coordination of a patient's care.

• Works collaboratively with management to remedy or escalate patient complaints.

• Covers for front desk and other back-office staff as needed.

• Provides basic support for the training of new PCCs and other administrative staff as needed.

• Completes precertification authorizations as required.

• Measure patient’s vital signs, such as their blood pressure and weight

• Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families.

• Additional duties may include:

• Scheduling return visits

• Scheduling ancillary appointments

• Registering or scheduling new patients

• Scheduling imaging and procedures within their local clinic

• Completing patient data forms

• Coordinating provider referrals

• Retrieving medical records

In His Arms of Safety LLC (Nursing Home) – Thomasville, GA 06/2008 – 04/2011 Administrative / Office Manager

• Maintains databases and spreadsheets; may also analyze data and design/generate associated reports.

• Establishes and organizes filing systems. Oversees ordering and maintenance of office supplies.

• May supervise or direct the work of support staff and/or students. Performs related responsibilities as required.

• Trained new employees and completed secretarial duties using specific knowledge of medical terminology hospital, clinic, and laboratory procedures.

• Helped clients determine appropriate health care services and provided support to clients with serious or chronic illness to help with living arrangements according to client needs.

• Updated patient demographic information and ensured paperwork was correct per state requirements.

• Worked directly with clients on activities of daily living, social skills, and life skills.

• Advocated for patients and provided non-clinical interviews to set expectations for long term care.

• Connected patients with community resources and coordinated services.

• Provides administrative support for one of the following (or a combination): general management, a research environment or a specific program.

• Ensures office activities comply with Emory policies and procedures. Responds to incoming telephone calls. Maintains calendars and prioritizes meeting requests for management.

• Reviews incoming correspondence and identifies items of special interest to management; handles routine correspondence and prepares appropriate responses. EDUCATION

Progressive Medical Institute Certified Clinical Medical Assistant, 2023 Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2021 Moultrie Technical College Certificate of Completion – Medical Office Secretary, 2012 Moultrie Technical College Certificate of Completion – Microsoft Word Application Professional, 2012 CERTIFICATION

Archbold Memorial Hospital Healthcare Provider BLS Certification

Progressive Medical Institute Certified Phlebotomy Technician (#Z3J7X7Q5) Progressive Medical Institute Certified Clinical Medical Assistant (#T7Y2D8N7) State of Georgia Registered & Certified Pharmacy Technician III (# PHTC008113/T8T9E3S5) EXCELLENT REFERENCES AVAILABLE UPON REQUEST

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