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Customer Service Operations Manager

Location:
Passaic, NJ
Posted:
February 29, 2024

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Resume:

Bruce Sufian

** ********* ****** *******, ** ****2

917-***-**** ad30xd@r.postjobfree.com

Summary of Qualifications

Dedicated and talented operations manager/sales professional with extensive background in overseeing events and logistics as well as generating increased revenues.

Proven ability to successfully develop new accounts and increase sales to existing customers.

Provides high level customer service resulting in repeat business, high volume of referrals and client retention.

Strong knowledge of the food/hospitality and retail industries with ability to acclimate quickly to new environments.

Excellent networking skills, customer satisfaction abilities and calming personality allowing for successful business operations and growth.

Professional Experience

Transportation Provider 2019 – Present

Deliver selected merchandise to customers.

Review customer orders and requests for new merchandise and ensure proper delivery.

Smokey Joe’s, Englewood, NJ – Manager/Food Presentation 2017 – 2019

Managed day to day operations of staff.

Packaged food for shipping to major supermarket.

Checked inventory weekly of merchandise to stores.

Handled returns from stores and individual customer orders.

Input on new ideas for future merchandise to be sold to customer base.

Main Event Caterers, Englewood, NJ – Catering Manager 2001 – 2016

Responsible for handling off-premise catering for high caliber events with 50 – 1100 attendees at various locations throughout North Jersey. Managed up to 30 events monthly.

Responded to client inquiries regarding events; completed intake information, planned menus and pricing options securing new clients.

Collaborated with clients, kitchen staff and venue managers to ensure accurate and high quality events and menus.

Oversaw logistics, operations and wait-staff.

oVerified all supplies, equipment, linen and food items were delivered to venue.

oFood displays and food stations.

Assisted accounts payable department with invoice processing and approvals and prevented overpayments.

Longstreet/KidZone Mfg. Co., New York, NY – Account Executive 2002 – 2003

Serviced national retailers and specialty stores for the KidZone playwear, U.S. Polo Association, Hello Kitty and Fubu divisions.

Baby Togs, New York, NY 1984 – 2002

Account Executive (1988 – 2002), Assistant Account Executive (1986 – 1988), Sample Department (1984 – 1986)

Responsible for increasing sales to existing clients and securing new accounts. Generated over $1 million in sales annually.

Attended trade shows and identified new revenue sources; serviced independent retailers and major department stores.

Maintained 99% client retention rate due to high level customer service.

Helped in merchandising of selected line for customer review.

Education

City University of N.Y., Queens, NY

B.A. – Fine Arts



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