Customer Service Specialist

Sicily Consiglio

Enthusiastic Customer Service Leader

Fort Worth,Tx

******.*********@*****.***

+1-816-***-****

Customer service specialist with over twenty years’ experience in customer focused industries Adept multi-tasker with ability to handle several workplace responsibilities Detail oriented, hardworking, quick learner with proven leadership skills Ability to work well independently or as a member of a team. Work Experience

Community Manager

Horizon Land Managment - Arlington, TX

June 2021 to Present

• Manage the operations, maintenance, administration, and improvement of 2 manufactured home communities with a total of 209 units

• Assist current and prospective residents with requests, inquires, concerns, etc.

• Show, sell, lease, and convert homes

• Review prospect applications, leases, and other move-in documentation

• Ensure collection of rent and fees

• Maintain property records including sales, rental activity, maintenance, operating costs, special permits issued, and property availability

Front Desk Agent/Auditor

Towneplace Suites by Marriott - Kansas City, MO

April 2018 to June 2021

• Welcome guests upon arrival and provide information about the hotel

• Perform all check-in and check-out tasks

• Respond to clients’ complaints in a timely and professional manner

• Liaise with housekeeping staff to ensure all rooms will accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees

• Upsell additional facilities and services, when appropriate Teacher/Implementer

KCBHH - Kansas City, MO

July 2017 to April 2018

• Assist lead teacher with attendance, collecting homework, and recording grades

• Assist lead teachers in preparing instructional content and setting up lesson materials

• Reinforce lessons and aid students with completion of classwork

• Help meet the needs of mainstreamed special education students through several instructional methods

• Assist lead teachers in redirecting challenging student behavior

• Enforce rules in and out of the classroom

Education

High school diploma

Bishop Ward - Kansas City, KS

Skills

• Payments (10+ years)

• Organizational skills (10+ years)

• Billing

• Documentation (10+ years)

• Time management (10+ years)

• Operations

• Customer accounts (5 years)

• Excel (10+ years)

• Ms word (10+ years)

• Inventory

• Medical terminology

• Patient care

• Customer Service (10+ years)

• Customer Care (10+ years)

• Customer Support

• Call Center

• Cleaning Experience

• Front Desk (10+ years)

• Hotel Experience (4 years)

• Computer operations (10+ years)

• Word (10+ years)

• Property Leasing

• Fair Housing Regulations

• Property Management

• •Time Management •Social & Cultural Awareness •Microsoft Office •Multitasking •Outstanding Customer Service •Excellent Communication •Listening & Learning Critical Thinking •Extremely Organized (10+ years)

• Guest services

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