Csilla Orban

**** *** ****** *** #*** Jacksonville Beach, FL 32250 I Cell: 904-***-****

ad30wa@r.postjobfree.com

Dear Hiring Manager,

I am excited to submit my resume for the open position within your company. Based on my wealth of experience enabling business growth, managing customer relationships, leading teams and numerous years of project management within the automotive, service and the mortgage industries. I am confident that I have the knowledge and skill set necessary to take on the unique challenges of this new role and make you not only satisfied but proud that you hired me.

During my first year in the Mortgage Industry I recovered outstanding repurchase billing fees from active correspondents that were being disputed by them. These loans sat stagnate from 100 to over 500 days in age. I was able to collect and resolve all outstanding bills during the first 8 months in Recourse and Recovery Compliance, totaling well over 5MM.

Received multiple awards and recognition cards from employers, co-workers and clients for strong communication skills, building lasting relationships, client obsession, customer satisfaction and contributing to corporate goal attainments.

Top collector and owner of the least aged billed pipeline over all in the Recovery department on a monthly basis for years.

Previously in charge of providing a controlled exit while executing direction to safely guide all personnel to exit the building to the safe zone during fire drills, weather hazards, shelter in place and shooter training. Being the Fire Warden with 6 Fire Deputies for over 4 years. Maintaining all training courses and updated certifications in compliance with safety regulation. This was a voluntary position that I was proud to uphold. As my daily tasks in Recovery took on more roles, I passed along the Fire Warden responsibilities to another enthusiastic, responsible co-worker that I knew would have the knowledge, time and dedication that this role demands.

Increased efficiency by designing Excel database reports for internal partners customizing their needs to effectively provide hands on, at a glance reference guides. I took this task upon myself to create these reports to provide better department to department communication and for internal partners to acknowledge each other’s work related roles. In doing so, a couple of these reports have resulted in being added as guides in our policies and procedures.

Performed multiple functions throughout business, cross-training to fill any role assigned with competency.

Managed multiple tasks while delivery excellent results. During my career, I have applied my proven expertise and ongoing professional development to meeting and exceeding all objectives put before me. Further examples of my skills and achievements are outlined on the attached document. As you will see, I am dedicated to partnering with a team with the same passion for growth and success. I would very much like the opportunity to discuss, in person, how I can meet the demands of this role in order to advance the overall mission of your company. Thank you for reviewing this letter and the accompanying material. Sincerely,

Csilla Orban

Attachment: Resume

Csilla Orban

1701 The Greens Way #113 904-***-**** ad30wa@r.postjobfree.com SUMMARY:

Demonstrated achiever with exceptional knowledge of inventory control, business practices and computer knowledge. Ability to learn new concepts quickly, manage multiple deadlines effectively and communicate ideas clearly. Extensive knowledge of multiple networking in the automobile and mortgage industry. Business to business

(B2B) professional with over 20 years of steady client/vendor relationship management, logistical coordination and creative business solutions ranging from; Managerial, Administrative, Sales Support and Recovery to name a few. Ability to find creative solutions to resolve disputes around complex contractual obligations. Proven track record for developing and successfully implementing operational quality standards while maximizing the effective and efficient operational support functions.

EXPERIENCE:

JPMorgan Chase Jacksonville, Florida

Dec 2009 – Present

Sr. Operations Analyst Recourse & Recovery

● Responsible for working with mortgage lenders to remedy loans sold to Chase where it was later determined that the loan breached one or more of the contractual representations and warranties made at the time of sale.

● Work closely with Chase Account Executives and Divisional Sales Managers who represent the face of Chase to the mortgage lenders in developing strategies to overcome objections presented by the mortgage lenders and obtain concurrence to remedy the defective loans in accordance with the terms of the contracts.

● Where remedy as provided for in the contract cannot be reached, negotiate alternative resolution plans to minimize loss exposure to Chase.

● Research contract issues to determine recourse and appropriate actions

● Receives and analyzes legal, credit, and loan origination documentation to properly assess alternative resolution strategies.

● Manages workflow to ensure timely and appropriate follow-up on outstanding billings

● Works with urgency and under conditions where timeliness is critical.

● Successfully recovered $66.2 million in funds 2019 - 2021 JPMorgan Chase Jacksonville, Florida

June 2010-November 2011

Sales Support Associate Correspondent Lending

● Responsible for being the secondary contact for Owners and Executive Management within our approved Correspondents. Responded to requests typically directed to Account Executives. This allowed the Account Executives to focus on their objectives including business development and maximizing revenue to the Firm.

● Contributed to the Correspondent relationship management process by completing assigned administrative tasks and also participated with the Account Executives in business planning and billing recovery processes.

● The key to my success in this position was demonstrating Chase Values when interacting with internal partners and customers.

● Specific Accountabilities in this position included, but were not limited to providing support to the Account Executives by working directly with prospects to complete the application process.

● Facilitated requests for expanded authorities

● Completed follow up with customers to obtain missing documentation for annual recertification and quarterly profile renewal requests.

● Provided primary out of office and vacation back up for Account Executives.

● Worked closely with divisional sales teams to assist with the completion of all sales initiatives. Brumos Motors Cars, Inc. Mercedes Benz Dealership Jacksonville, Florida Inventory Control Specialist-Manager - November 1998 – May 2009

• Responsible for all dealer trades

• Successfully built rapport with all Mercedes Benz Dealership throughout the country to procure vehicles for Brumos and MB of Orange Park; located vehicles utilizing Netstar (Mercedes-Benz USA Inventory Control system) contacted dealer to initiate trade and negotiate terms; coordinated transportation and completed all necessary title and paperwork to finalize trade.

• Generated daily Netstar inventory reports for sales department

• Performed all duties for placing new vehicles in dealer inventory arranged delivery, performed inspections, assigned stock numbers, created necessary paperwork and initiated PDI (Pre Delivery Inspection)

• Responsible for maintaining, scheduling, assigning tasks, rates, bonus and completing annual reviews of all sales porters. Brumos kept up to 15 porters on staff yearly.

• Managed cash till of $10,000 daily to dispense bonuses for new and pre owned departments

• Performed periodic inventory of dealer vehicle stock with bank auditors to ensure floor plan was accurate. Provided necessary documentation for any discrepancies

• Completed transportation damage reports in a timely manner, took pictures as required, decoded the damage sheet, assessed actual damage, initiated repair order as necessary and coordinated all repairs with Mercedes- Benz USA.

• Coordinated recovery efforts on all stolen vehicles from dealer stock

• Handled arrangements for customers who chose to travel to Europe to inspect and demo new vehicles prior to delivery including European manufacturing facility tour Brumos Motor Cars, Inc. Mercedes-Benz Jacksonville, Florida Customer Liaison Manager / Key Vault Administrator / Sales Assistant November 2002 – May 2004

• Successfully maintained Mercedes-Benz Master Certification for over 10 years by achieving a 100% grade average

• Responsible for setting up training class/camp to keep all personnel updated with new inventory, QC, Compliance and certifications. Ensuring my team was effective, respectable and trustworthy.

• Responsible for administering key vault machine for multiple locations of Mercedes-Benz and Porsche

• Created purchase orders to vendors for any customizations or maintenance for new vehicles

• Configured options and created addendum stickers for all new vehicles to ensure accurate display of purchase price

• Maintained inventory of office supplies for new and pre-owned car sales departments Brumos Motor Cars, Inc. Mercedes-Benz Jacksonville, Florida Event Coordinator March 2003-September 2008

• As the Event Coordinator, II was a member of a committee that created the unique M-Venture Event exclusively for Brumos Motor Cars customers; responsible for coordinating all aspects of quarterly events including scheduling, facility management, personnel, Guides, Instructors, Caterers

• Received top scores on customer satisfaction surveys.

• Responsible for organizing the Mercedes-Benz Championship Golf tournament Mike Davidson Ford Jacksonville, Florida

April 1991- November 1998

• Cashier/Title Clerk

• Accountable for all cashier responsibilities for service parts and sales departments

• Completed all title work for new. pre-owned and wholesale contracts References available upon request

AWARDS & ACHIEVEMENTS & CERTIFICATIONS

Mercedes Benz Star & Master Certifications 2001 – 2009 Recognitions Received (300+) - eCARDS (30+) - Compliment Cards/Letters (300+) Do The Right Thing Certificates (10+) 2012 – 2020

Exceed Expectations Certificates (20+) 2012 -2020

Building Lasting Relationships Certificates (50+) 2012 - 2020 Always Be Courteous and Professional Certificates (20+) 2012 – 2020 Own Customer Issues Start to Finish Certificates (20+) 2012 - 2020 Organizational Criteria 100% Lesson Completion – 100% All Topics 95%-100% Assessment Score Self-Assigned Fire Warden 2012-2016

GoodWorks Volunteer 2010-2020

TECHNOLOGY

Windows Operating Systems, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook,

13+ Years ADP, Net Star, Vista World Experience

11+ Years MSP, TLS (Transport layer Security)

CLM- LOS, CLM- POS, SharePoint, COGNOS

FRS (Funding Research System, CCD (Correspondent Collection Database) CULP, TRAQS, I-Vault, VisiClaim, EIV, R-SAMS

EDUCATION

Dental Assistance Diploma

Concorde Career Institute, 1990

High School Diploma

Fletcher Senior High School, 1986

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